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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love Adore Me! Can't wait until my next purchase! I've never ordered bra's and panties online for fear that I would need to return them because of the fit. My 2 purchases have fit perfectly!
I am happy with my purchases and very easy to order from the website. All the items I have bought have been great products. Awesome customer service. Thank you!
Hello Ryan,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website during the first week of each month, so check in often for great new styles!
Did you know you could earn more free sets, just by recommending Adore Me to friends? Refer friends through your personal link in your showroom and you’ll get $15 each time a new friend makes a purchase!
We say sharing is caring, and everyone wins when gorgeous lingerie is involved! Please let us know if you have any questions, or if there is ever anything we can do to assist you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I love the free shipping and exchange policy it's awesome
Hi Carole,
Thank you for reviewing Adore Me!
We are so glad to hear you enjoyed your experience with us. Our goal is to provide you with a dazzling selection of lingerie and spectacular service each time you shop, and it is always wonderful to hear from satisfied shoppers.
We have a brand new collection on the website during the first week of each month, so we have the best selection of styles during that time. And do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I have only ever bought online from sites I knew - normal items like textbooks, never clothes because I'd been told you couldn't trust online sizing. But the Adore Me deal was just too good, my wallet loved it, & everything fits great! Thank you so much!
Hello Megan,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Ease of use on the website. Items arrive quickly and are true to size.
I LOVE AdoreMe so much. It's so easy and convenient to find my size and make orders, and everything fits the way that it should. I feel sexy and confident anytime I wear AdoreMe.
Hello Abigail,
Thank you so much for your review. Shopper feedback helps us improve our site overall, and we value your comments.
We are so glad to hear that you enjoyed your shopping experience with us.
We have a brand new collection on the site during the first week of each month, so check in often for a great new selection of lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I got my delivery on time and it fit me perfectly. I am definitely ordering from here again!
Hello Ariana,
Thank you for reviewing Adore Me!
We are so glad to hear that you enjoyed your shopping experience with us. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
We have a brand new collection on the site during the first week of each month, so check in often for a great new selection of lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I love the styles, the email adds for a quick glance that feeds my spontanious impulses, and the price and convinance of delivery! Absolutely love it
Hello Lacy,
Thank you so much for your kind review.
Please let us know if there is anything we can help you with.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I haven't had any problems with packages being delivered on time. The bras and underwear are great and reasonably priced. Especally if there's a sale.
Hello Ashley,
Thank you for reviewing Adore Me!
We are so glad to hear that you enjoyed your shopping experience with us. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
We have a brand new collection on the site during the first week of each month, so check in often for a great new selection of lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Everything was exactly what it needed to be and it got to me at the right time
Hello Nicole,
Thank you for reviewing Adore Me!
We are so glad to hear that you enjoyed your shopping experience with us. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
We have a brand new collection on the site during the first week of each month, so check in often for a great new selection of lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Love the set! It is really comfortable and the ordering process was easy. I will be buying lots more.
This is a scam - beware! Customer service is terrible I have been trying to reach them for almost three months to cancel. I am now dealing with my credit card company to stop payment. This is a fraudulent company. They have charged me $120 to be used as a credit for products I do not want. They make it impossible to contact and cancel. I would never recommend this site to anyone. Stay away!
http://www.complaintsboard.com/complaints/adore-me-lingerie-vip-membership-scam-c*******.html
Hi Kristianna,
We are sorry to hear you did not enjoy your experience with us. It is certainly not our intention to mislead customers or force them into a membership!
The VIP Membership is one of two payment options you select during checkout with your first order options (the other is Pay As You Go, our one-time purchase option). The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
As stated in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, customers are free to cancel their membership at any time by calling Client Services (8:30-8:30 M-F EST) and speaking with a representative. Also, credits resulting from the monthly charge on the 6th can be directly refunded up to 30 days past the date of the charge.
As requested and as per policy, your account was deactivated. Is there anything further we can help you with?
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I had a great experience. I picked out my bra and panty set ordered it and it came sooner than expected. I love my new set. It's very comfortable and sexy. I will order from adore me again!
Hello Stephanie,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I ordered the wrong size the first time. But it was so easy for me to return them and then recieve the new lingerie! They were so fast too.
Hi Meredith,
Thank you for reviewing Adore Me!
We are so glad to hear you enjoyed your experience with us. Our goal is to provide you with a dazzling selection of lingerie and spectacular service each time you shop, and it is always wonderful to hear from satisfied shoppers.
We have a brand new collection on the website during the first week of each month, so we have the best selection of styles during that time. And do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I just wanted to share my negative experience with this company and their misleading business practices...
I placed my order thinking that returns are free, because it distinctly stated on their website: "Free shipping both ways" with no asterisk or footnote indication to signify that returns have other costs besides shipping, such as a re-stocking fee. Most online clothing vendors that offer free return shipping do not charge re-stocking fees in my experience and the companies that do always make it very explicit. So when i decided to return the item i purchased because i was dissatisfied with its quality, the re-stocking fee of $5.95 was a complete surprise. Hence, I feel deceived and mislead and talking to customer service abut this has been unpleasant and futile.
Also, after reading others reviews, i realized what their "VIP membership" actually means, because when i purchased the one item (i described above) and selected VIP membership, i only thought i was selecting a discount code NOT signing up to be charged every month. BEWARE they're scam artists with a pretty website.
Hello,
Thank you for your review.
We are sorry to hear you did not enjoy your experience with us. It is certainly not our intention to mislead customers or force them into a membership!
The VIP Membership is one of two payment options you select during checkout with your first order options (the other is Pay As You Go, our one-time purchase option). The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
Regarding exchanges and returns it is mentioned on the main page that we offer free and unlimited exchanges. The restocking fee only applies to returns. You can also find our shipping policy here: http://www.adoreme.com/free-shipping.
That being said, we apologize for any confusion that may have been caused. Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I have a hard time finding bras that fit nicely. I usually end up at Victorias Secret. But after recieving my first set from Adore Me, I found a new place and they run true to size. I love them and will highly recommend Adore Me to everyone I know. :)
Hello Catherine,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie sets. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; so feel free to share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I love the quality of the products. And the price is pretty great too.
Hello Kayla,
Thank you for reviewing Adore Me! We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Adore me is really is to buy from. I am a heavier woman, and the sizes still fit that i have bought. The items are always comfortable. I loved the last thing i bought especially because it is more flexible and i can wear it under a shirt out in public if i want.
Hello Destiny,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
This website is a SCAM. Do NOT buy from them. They automatically sign you up for a VIP membership that charges you $40/month if you don't buy anything by the 5th of the month. I see that this website had responded to some reviews below about how there is an option to not opt into the membership. That is a straight up lie. Not only is there NOT an option to not opt into the membership, but there isn't anything information about the membership until you receive an email from them telling you that you are a member.
After that, I emailed customer service asking to cancel my membership. They refused to cancel it through email for "security reasons" even though the membership contact information was only my name and email address. I called the number they gave me and they refused to cancel my membership because they "didn't have enough information because I was only a member for a day and they need at least 10 days before they have enough information to cancel." I asked to speak to the manager and the manager said the same thing. It wasn't until I threatened legal action that they finally agreed to cancel my membership. Shady stuff.
Anyone else who has had this experience with them I strongly suggest you file a complaint with the Better Business Bureau. It is not OK to scam customers this way.
Hello,
Thank you for your review.
We are sorry to hear you did not enjoy your experience with us. We certainly do not automatically sign up customers or force them into a membership!
The VIP Membership is one of two payment options you select during checkout with your first order options (the other is Pay As You Go, our one-time purchase option). The two options, as well as the description of the membership, are clearly visible on the checkout page.
As stated in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, customers are free to cancel their membership at any time by calling Client Services and speaking with a representative. We deeply apologize for the dissatisfying customer service you received. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.
Please let us know if there is anything further we may do to help. We are available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Absolutely wonderful fit and just enough padding to boost and shape :)
Hi Diana,
Hello
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; please check back soon!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dana,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie sets.
We have an adorable new lingerie collection on the website each month; check back soon!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com