On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Vernesa was the best! She was very patient and explained the membership to me. In a time when customer is not always helpful, she was a GEM! The payment vacation thing is the best!
I absolutely loved my items that were ordered. This is such a great site!
Everything that I order or my husband orders me is very comfortable. The sizes fit just right. I can always find something that I like on the site whenever I am on there.
This website is a complete SCAM stay away! I first saw advertisings for adoreme on facebook and thought that I would give it a try since it seemed as though their merchandise is high quality at a low price. I have to say I am very pleased with my bra and panty set I bought and it was exactly what I expected it to be. However, I noticed one month later that adoreme charged an additional $39.95 to my bank account and I did not understand why. I called and found out there is a membership fee when you order from them. I NEVER ONCE saw this stated when I was checking out my order. I'm sure it probably was stated in the fine print somewhere however if you are going to be charged 40 dollars a month for nothing this needs to be clearly and boldy stated.
Following this I called to cancel my membership and receive a refund however the lady I spoke to instead decided to not cancel my membership, like I had asked, and instead put me on a 3 month vacation. Meaning following 3 months adoreme decided to start charging me again.
They charged me for April and May however I did not notice until May. I called again to receive a refund for the $80 they took out of my account but was only refunded for May since April had passed. The customer service representative assured me she would pass my case to her manager to refund me for April and I would receive and email from her but surprise surprise its been several weeks and I have heard nothing back. I sent another email to their company describing my situation and all I received was an automated response saying I needed to call the company. So for the THIRD time I have to call adorme to receive a refund on money that should have never been taken out of my account.
The difficulty in canceling my account and receiving my refund has shown to me how much of a scam this company is. The option to cancel your account should be on their website since obviously you cannot call and trust that they will cancel your account for you. Do not buy from this website!
This is literally the biggest scam I have ever witnessed. As I just got off the phone with adore me for the THIRD time after a 40 MINUTE WAIT PERIOD I was told that my account could not be cancelled because it was on a "payment vacation." I called to cancel my account because paying 50 bucks for crappy underwear didn't seem like a good idea but what ensued next was actually even worse. I wait 40 minutes (you can get through to comcast in less time) to speak to a RUDE associate named Dan tell me there was nothing he could do to cancel my account. When I asked to speak to a manager he said no one would talk to me as they were all busy. I said I would wait, he said no. So long story short, unless you want to have your credit card held hostage by underwear terrorists DO NOT START AN ADORE ME ACCOUNT. I hope this helps to at least properly inform one person with the info I wish I had when I made the bad choice to join this site.
Hello Nicole,
Thank you for your review. We are extremely sorry ti hear you did not enjoy your experience with us.
Regarding the payment vacation, as mentioned in our Terms and conditions: http://www.adoreme.com/terms-conditions, members on payment vacation may only cancel their membership after expiration of their payment vacation. During this time, members enjoy all the benefits, obligation-free, and will receive an email notification towards the end of the vacation indicating their Payment Vacation is ending.
That being said, we do apologize for the dissatisfying customer service you received. This is totally unacceptable and we assure that we are going to investigate this issue. We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously. Could you please provide your e-mail address (via private message) so that we could investigate this issue?
We apologize once again for any inconvenience we may have caused you. Please do not hesitate to contact us with any further queries.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Fast shipping, the items were lovely and fit perfectly. Five stars! Yay!
Loved it! The set I ordered fits perfectly and the fabric is a good quality! I will order again...
Easy, Affordable, and super cute! Will definitely order again!
I love everything I've purchased. So sexy, so beautiful, and feels wonderful on. Not to mention the fit is absolutely exceptional! I will for sure be making many more purchases!
I was so relieved that the product I ordered is what I received. There's always a fear when ordering things online that you don't get it or you get a very cheap version. This fit very well and looked great!
Everything arrived in time, and fit perfectly. Loved it!
Hello Victoria,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Beware!
When you select the 2 day shipping for $21.95(as you would on most other websites) you would expect your package to arrive in 2 days maybe 3. Well, when you order with adore me you get to wait for 7 days! With the low price of 21.05$ what a deal right? Maybe I should have selected the next day air for 42.94$ option and only had to wait 5 days. Don't bother waisting your money on the so called "better shipping" option because it simply isn't worth a dime. And trust me. After three 20 minute phone calls their customer service is simply a waist of breath. They never sent me a tracking information email. And they had no idea where my package was until I did some digging. An hour and a half later I am told that it is my fault because they need one to two days to process the order so it is my mistake. I respond with no it is your mistake for putting 2 day air shipping when that in fact is not what you're selling unlike other trustworthy websites. When my package arrives even if I like the merchandise I will be returning the 200$ order that I placed because I have such a sour taste in my mouth. I needed this lingerie in 2 days for a bachelorette party which now I will be going to Victoria's Secret for. I have never written a review in my entire life but this one needed to be spoken about.
TOTAL SCAM. Robbed me of a few hundred dollars. I have to call and unsubscribe every single month because they keep charging me even though I'm no longer a member. Every time I call I get put on hold for at least 30 minutes. This time I'm calling to have them delete all of my information.
Hello,
Thank you for your review. We are sorry to hear you did not enjoy your experience with us. It is certainly not our intention to frustrate shoppers!
The VIP Membership is one of two payment options you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It’s a button in your showroom, and you may skip as many months as you’d like. If you do not skip or make a purchase between the first and the fifth, you’ll see a $39.95 charge on the card, and this amount will turn to store credit. The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
As stated in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, customers are free to cancel their membership at any time by calling Client Services (8:30-8:30 M-F EST) and speaking with a representative. Once the membership is cancelled and you receive the confirmation e-mail, there are no further charges. Also, credits resulting from the monthly charge on the 6th can be directly refunded up to 30 days past the date of the charge.
That being said, we apologize for the extended hold times you experienced. We assure you that are going to investigate this issue.
Please let us know if there is anything further we may do to help. We are available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
What a SCAM! I purchased an item in December, and little did I know... I signed up to be charged $39.95 EVERY MONTH from then on. I called in February to say I want to be reimbursed for two months of UNINTENDED payment to their company, and to cancel my account.
Now it's June. And what do I find has happened?!?!?! Suddenly they are charging my credit card $39.95 again. Four blissful months of not supporting their company has ended.
I am going to have to call a second time to be completely removed from their site. This is ridiculous. They provide no mechanism on their website for removing your credit card information (only to add a new one), and there is no clear way to delete your account entirely.
DO NOT FALL FOR THIS SCAM! DO NOT PROVIDE THEM YOUR CREDIT CARD NUMBER!
Hello Amanda,
We are sorry to hear you did not enjoy your experience with us. It is certainly not our intention to mislead customers or force them into a membership!
The VIP Membership is one of two payment options you select during checkout with your first order options (the other is Pay As You Go, our one-time purchase option). The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
As stated in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, customers are free to cancel their membership at any time by calling Client Services (8:30-8:30 M-F EST) and speaking with a representative. Once the membership is cancelled and you receive the confirmation e-mail, no further charges occur. Also, credits resulting from the monthly charge on the 6th can be directly refunded up to 30 days past the date of the charge.
We apologize for any inconvenience this confusion may have caused, and encourage you to forward questions to our customer service team via phone, email or live chat on site.
How it works: http://www.adoreme.com/how_it_works
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
My experience ordering over the AdoreMe app was really easy! I had my boyfriend pick out my outfit and I just clicked a few times and done! I will definitely get more soon :)
Hello Rachelle,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
The bra I ordered was the first bra that I ever had that fit perfectly in ever area. It is so cute and comfortable. Everything is customized and I love so many styles. I can't wait to buy more.
Hello Megen,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great lingerie news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Easy to order and received the items in record time!
Hello Krystle,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Hello Tina,
Thank you for reviewing Adore Me! We are so glad to hear that you enjoyed your experience with us! Our goal is to provide you with the most flattering lingerie imaginable, and we are always delighted to hear from satisfied shoppers.
We have a brand new collection on the website each month; check in often for adorable new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I had to exchange the set but really loved the way it looked. I can't wait to get the replacement.
Hi Kristen,
Thank you for reviewing Adore Me.
We are sorry to hear that the set did not fit right.
Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. That is why we encourage you to direct any sizing questions to customer service via email, phone or chat prior to ordering. They will be more than happy to assist you with any question you may have.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Theresa,
Thank you for your review.
We are sorry to hear you did not enjoy your experience with us. It is certainly not our intention to mislead customers or force them into a membership!
The VIP Membership is one of two payment options you select during checkout with your first order options (the other is Pay As You Go, our one-time purchase option). It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It’s a button in your showroom, and you may skip as many months as you’d like.
If you do not skip or make a purchase between the first and the fifth, you’ll see a $39.95 charge on the card, and this amount will turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.
As stated in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, customers are free to cancel their membership at any time by calling Client Services (8:30-8:30 M-F EST) and speaking with a representative. Also, credits resulting from the monthly charge on the 6th can be directly refunded up to 30 days past the date of the charge. In order to be eligible for a refund of store credit beyond 30 days, you must write a letter to our claims department explaining the case and why you were not able to call within our 30 day limit to request a refund.
Please let us know if there is anything further we may do to help. We are available to answer any questions you may have. We would appreciate it if you could provide your e-mail address (via private message) so that we can further investigate this case.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com