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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Have gotten 3 sets and love them all! Can't wait to buy more!
My shopping experience was amazing. It was simple not complicated. I receieved exactly what I ordered with 0 issues in a cute box.
A perpetual teenager, I had a handful of ill-fitting store bought bras and scores of mismatched underwear. With AdoreMe, I have gorgeous, flattering bras that actually fit me and classy panties -that also actually fit me!- to match. Between the VIP discount and the frequent sales, this little bit of growing up is even cheaper than regular manicures.
Hello Emily,
Thank you so much for reviewing us. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I love Adore Me. My husband loves Adore Me.
Fits well, lasts a long time, comfortable enough to wear the a 12 hour shift. Definitely 5 stars on the 3 things that matter.
Wears well, washes well, and looks great.
Hi Jennifer,
Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Simple buying process and great products. Two items just didn't fit and returns were easy. Recommend!
Hi Dana,
Thank you for the review!
We’re so glad you had such a great experience overall! Did you know we launch a new collection each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Great products. Fast shipping. Products fit sublime. Perfect fit everytime. I stopped being exclusive to Victoria's secret.
There is always something new hat I have never seen on the site and I'm just always ready to buy it!
The quality is more than I expected and like everyone says, rivals Victoria's secret.
Hi Marissa,
Thank you for your review!
We’re always glad to hear from happy shoppers—it lets us know we’re on the right track. Did you know Adore Me launches a new collection during the first week of each month? Check in soon for more gorgeous lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Friendly user, easy to use, all around good quality, and sizes are what they say they are!
Hi Alexis,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I absolutely love the item I purchased and so does my husband. It is very comfortable and flattering.
I love the fit of this suit. Great quality and very stylish. Fit perfectly!
Hi Betsy,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new suit. We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Love the product and how comfortable the bras are. I also enjoy the good deals. Very fast shipping as well.
I liked the idea of AdoreMe a lot -- In fact, I wasn't worried about the subscription service aspect of the VIP Program at all. After awhile, I realized that I was never really going to use all of the credit that I had stoked up month after month, so I started looking into canceling the VIP portion of my account. The instructions on the site are SUPER unclear. In some cases, the site asks you to call (which I hate as I work long, busy hours). I finally found an area that gave me an email address. HOORAY!
I emailed, they routed me to a link in their help desk. Why not just add the VIP cancel link to all of the documentation in the first place? Why direct me to email first? Here's the email that asks you to email to cancel: http://help.adoreme.com/customer/portal/articles/*******-how-do-i-unsubscribe-from-the-vip-membership-
Here are the instructions to cancel from the email, in case anyone wants to save the "contact support" step: www.adoreme.com/helpdesk?cc-ref=*******
Now, here's where things get REALLY awesome. At some point (and probably not wanting to call customer service), I set my account on payment vacation. Once I FINALLY got the instructions on how to cancel the VIP service, I wasn't allowed to do so because I am on payment vacation... So, in other words, I have to wait MONTHS until this vacation BS expires to cancel the VIP membership. AdoreMe, the amount of pain it takes to cancel isn't worth it at all. This is absolutely ridiculous! The customer service rep states that he/she cannot cancel my account OR remove payment vacation so that I can cancel my account on my own. REALLY.
I have finally resorted to asking them to remove my credit card information from their site. Pretty sure this is a last ditch effort but... GOOD GRIEF. I hope that $39.95 that you'll earn from me before I can cancel my account is REALLY worth it. Put it to good use, AdoreMe.
Hi Rachel,
We are sorry you had an unpleasant experience. However, it appears there has been a misunderstanding. As a VIP member, you need to visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com/
Moreover, we do mention the fact that customers are free to cancel their membership at any time, except if they are enrolled in payment vacation or if their order is processing/in transit. The payment vacation lasts 3 months (you will not need to skip the month during this time) and you will receive an email notification towards the end of the vacation indicating your Payment Vacation is ending. You will then be able to unsubscribe from the membership.
Please let us know if there is anything further we may do to help. We are available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Bought one item from them and then was charged $39.99 for the next 6 months until I've noticed it on my credit card statement! This website was made to fool its consumers and all they are trying to do is to lie to you on the phone. I spoke to few customer service representatives which were rude, didn't help me in any way and didn't return my money of course! I'm in absolute shock this website is still allowed to operate! I recommend everybody to stay out of this! To top it off, their item was oversized for my size, it looked cheap and bad. AVOID THIS MERCHANT AT ALL COSTS!
Hi Vicky,
We are sorry to hear you had an unpleasant experience. We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.
In regards to the membership, is one of two payment options (the other is Pay as You Go - our one-time purchase option) you select during checkout with your first order. Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com/
In order to be eligible for a refund of store credit beyond 30 days, you must send an email to our claims department at [email protected] explaining the case and why you were not to request a refund within our 30 day limit.
That being said, we apologize for any inconvenience we may have caused you. Please do not hesitate to contact us with any further queries. We will be happy to assist you.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Everything was amazing. I had to return my initial order because I gave incorrect measurements. I had absolutely no problems at all. It was super easy and I received my replacement quickly. I will definitely be an Adore Me customer for a long time.
After receiving my first cheap, poorly-sized lingerie, I decided to cancel my subscription. The customer service rep did so, then laughed and hung up on me. Almost a week later and no response to multiple posts and FB messages, emails, etc. and they have ignored each and every single one.
Hello,
Thank you for your review. We are sorry to hear you had such an unpleasant experience. We do apologize for the dissatisfying customer service you received. This is totally unacceptable and we assure that we are going to investigate this issue.
Let us know if there is anything we can do for you.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
It was like nothing I'd ever felt before. It fit perfectly with my body and made me feel comfortable being in my own skin. I felt sexy, excited, but most of all I felt adored. What more can a girl ask from her first time? ;)
Hi Linh,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Love all the items I have bought so far great quality a thick woman can get use to this love the sales an deals. Only have been a member for 2 weeks placed 3orders. I am adoring me n my outfits :)
Hello Charrise,
We appreciate your review! Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
Please let us know if there is anything we can do for you. We are available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I am really enjoying AdoreMe. I like your bras and the feel of the fabrics you use. I like that new things come out every month. Also like the reminder Emails.
So glad I found you on Pintrest.
Hi Janice,
Thank you for your review!
We’re always glad to hear from happy shoppers—it lets us know we’re on the right track.
Check in soon for more gorgeous lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lynnette,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com