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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I Iove the idea of adoreme, but I'm not at all happy with their service.
I waited 12 business without receiving my item when I emailed them they told me to waiting till 14 days. On the 14th day I got an emailing saying my item had been shipped back due to wrong address.
My address was 100 percent correct, I have lived in the same place for 2 years and this house is over 50 years old. Also their tracking still said the item was leaving the warehouse.
I called customer care to cancel my VIP and ask for a refund on my purchase.
I was advised that they cancelled the VIP and put through a refund request.
I was advised I would receive an email confirmation. I have not receive this.
My account still says VIP active and I haven't received my refund.
I really thought this was going to be a great experience and now I'm fighting with the company just to get out of the membership and get my refund
Update!
I received a partial credit back for my purchase minus a $5.95 restocking fee for an item I never saw. This company is Corrupt, please avoid at all cost
Comfort-wise, reasonable price, lots of great styles & designs to choose from... Such an awesome experience... Truly adorable!
Hello Eunice,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Hi Dawn,
Thank you for your review!
We’re always glad to hear from happy shoppers—it lets us know we’re on the right track.
We have a brand new collection on the website during the first week of each month, so check in soon for great new styles!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Hi Olena,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Do not buy from adore me. I made a one time purchase as their ad said you get your first set for $25. I was happy about this and pleased with my item. A year later I logged back onto the site to find I was a "VIP" member (which I was never told about), and I had $500 of instore credit which was stolen from my bank account in monthly payments. I called furious to find they would not refund any of my money. Long story short, they are crooks. DO NOT BUY FROM THEM. Do not become a VIP member, as they literally steal from you. That's $500 I will not ever see again.
Hello Morgan,
Thank you for your review.
The membership is one of two payment options (the other is Pay as You Go) customers select during checkout with their first order. The terms and conditions of membership are stated twice during checkout, once more in membership confirmation, in the reminder emails and in numerous locations on the site. Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com.
In order to be eligible for a refund of store credit beyond 30 days, you must send an email to our claims department at [email protected] explaining the case and why you were not to request a refund within our 30 day limit.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have regarding this procedure.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
Hi Tammy,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new items. We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
This service is a total scam. They take money out of your account every month without your consent and claim that it will be store credit... so I wonder why I have 0.00 dollars in store credit after they took money out of my account four months in a row? Also, they don't let you cancel your account without calling their customer service line. Even then, you sit for 20 minutes waiting for them to pick up and they never do. Really, really displeased with Adore Me and will never sign up for something like that again.
Hello Angela,
Thank you for your review.
Unfortunately, it appears there has been a misunderstanding. VIP members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month. If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com/
If you have been charged for store credit, it must be available in your account. It is possible that you are logging in using an inactive account. Please send us a private message and include the email address associated with your Adore Me account. We look forward to investigating this issue.
Moreover, customers are free to cancel their membership online at any time, except if they are enrolled in payment vacation or if their order is processing/in transit. Please send us an email at [email protected] and we will send you the instructions on how to cancel your VIP membership.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
My order was delivered quickly, everything fit perfectly & the surprise free panty was super cute!
Hi Devyne,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Me encanta todo con buena calidad lo que me gustaría que tengan más modelos de vikinis
My experience with Adorme has been nothing but wonderful. Everything I've received has been great quality and fits just right. I will definitely keep ordering from Adoreme.
Hello Wendy,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Never before have I had such an easy time exchanging an item. But all I had to do was initiate it online and I was able to reorder the item in the size I needed without a hassle. So long as the original item is received by the deadline, I won't be charged. It's been a really great experience!
Hi Jody,
Thank you for your review.
We are happy to hear you are satisfied with the exchange process!
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I got this for my wife, she loves the fit and material and I think she looks great in it!
I adore Adore Me. I will never go back to wearing underwear and bras from other retail outlets. After buying at least 8 sets I can truly say I'm in love with the quality of the lingerie. I am a VIP memher and I won't change that anytime soon.
Hi Chelsea,
Thank you for your review. It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Pleasantly surprised by the quality of the swimsuit I bought! I love the color and the fit is absolutely perfect!
Hi Emily,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new swimsuit. We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Hi Morgan,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I don't have any complaints. There are always a new bra set that excited me to get and or has my interest. I like that they have a variety of choices for woman with more curves and breast.
Hi Alicia,
Thank you for reviewing Adore Me, we are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I have ordered three sets now and I love each one of them. Previously, I ordered my lingerie from Victorious Secret but I am very petite and wear a 32C. All of VS bras never fit me right, the straps were too big or the cups were uncomfortable. I absolutely looooooove the way AdoreMe bras and panties fit, it's perfect! Not to mention the amazing prices.
I got my set in the mail promptly. It fit perfectly. Sets run true to size and look exactly as photos. I can't wait to buy more stuff.
Hi Flavia,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Devon,
Thank you for your review.
We are sorry to hear you had an unpleasant experience.
Regarding shipping, we deeply apologize for the inconvenience and hope you understand that occasionally a shipment may be delayed or returned to sender due to circumstances beyond our control. That being said, as the package was returned unopened, we are more than happy to refund the restocking fee to your cc. We have refunded $5.95 and the amount will be available in your account in 1-3 business days.
That being said, customers are free to unsubscribe online at any time, except if they are enrolled in payment vacation or if their order is processing/in transit. If you would like to cancel, please send us an email at [email protected] and we will send you the instructions on how to cancel your VIP membership.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]