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Adore MeReviews 13,305

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Sergio X.
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Deceiving the customer.
June 13, 2024

I'm not sure how I was registered to program.
"Store credit " where they were charging my credit card a monthly amount. With out my permission and calling it ( Store credit).

Date of experience: June 3, 2024
Desta W. Adore Me Rep
over a year old

Hi Sergio,

We are very sorry for any confusion the VIP membership may have caused.

We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.

The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works If you do not skip or make a purchase between the 1st and the 5th, you will see a $39.95 refundable store credit charge on your card. This store credit is available for your use at any time.

Moreover, you have no obligation to make a purchase every month. Also, please note that VIP members have the option to process a refund directly from their account if they forgot to skip or shop, by going directly to this [link](https://www.adoreme.com/customer/account/) and selecting the "Request a refund" option.

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best regards,

Adore Me
[email protected]

Ohio
1 review
0 helpful votes
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Low quality
June 13, 2024

For something sold as an Elite experience the quality of the items sent was disappointing. It seemed as thought most of the items were returns or clearance level garments. It also seemed to make no difference for me to make my preferences known because the items sent didn't reflect those preferences. There are lots of nice items on the Adore ME website but none of those made to me.

Date of experience: June 3, 2024
Desta W. Adore Me Rep
over a year old

Hi Jennifer!

Thank you so much for taking the time to review us.

We apologize for any inconvenience the quality of our products may have caused.

I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.

We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.

Please let us know if there is anything further we may do to help.

We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.

Kind regards,

Adore Me
[email protected]

Florida
1 review
0 helpful votes
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Monthly fun for our marriage.
June 13, 2024

We look forward to having g a little dress up show once a month when our Adore Me box comes in. A sexy little fashion show that always turns into som e sexy time ;)

Date of experience: June 3, 2024
District of Columbia
1 review
0 helpful votes
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Good website, great returns experience, nice product overall.

Date of experience: June 3, 2024
Maryland
1 review
0 helpful votes
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Shipping error
June 13, 2024

I never received my last order, tried calling and email customer service and no one ever got back to me.

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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I'm finding things I can't find in a store! I can shop from home and returns are easy!

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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Great service
June 13, 2024

We have been a Adore Me customer for several years. We like the return policy and associated customer service. The products are affordable but still well made.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Loved the deliveries
June 13, 2024

Enjoyed shopping for lingerie in the privacy of my home and being able to try on. Most items were well made and hand picked just for me based on my likes and dislikes. I do however feel that I get way too many emails.

Date of experience: June 3, 2024
California
2 reviews
0 helpful votes
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Great products, great customer service
June 13, 2024
Updated review

In the past year or so I have bought numerous items from Adore me. I've been surprised at how comfortable these garments are, while being sexy and beautiful. I always get my packages in the time given and often they arrive early. I also like that they remind you in the days leading up to the "shop or skip" days, so I have time to skip the month, if I choose to do that.

Date of experience: June 3, 2024

I'm hooked.
December 2, 2022
Previous review

I ordered one nightie and I loved it. I kept going back and looking at all the wonderful négligées, but I didn't understand how the subscriptions worked. Finally, I just started buying things and now I think I'm addicted. I love wearing the sexy undergarments. They're remarkably comfortable and they make me feel good. Sometimes we need to just splurge and treat ourselves to things that make us feel good. Adore me offers just the right kinds of things for that.

Date of experience: December 2, 2022
Missouri
1 review
0 helpful votes
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I made a purchase on the site, right about the same time that I found a medication that helped me with a health condition Id been battling, which caused some weight to fall off. While that was happeing, it did take awhile for the order to arrive. When it did, i found that of the three sets i had purchased, when i tried everything on, the bottoms were fine, but the brassiers were all larger than i needed. When i attempted to exchange them for the corrected sizes, i was informed that i couldn't, because i couldn't return the bottoms in an unworn state. Also, the bras dig under your arms, and scratch quite a bit. They're rather poorly constructed.

Date of experience: June 3, 2024
Desta W. Adore Me Rep
over a year old

Hi Jennifer,

Thank you so much for taking the time to review us.

We apologize for any inconvenience the sizing of our products may have caused.

I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.

We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.

Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.

Kind regards,

Adore Me
[email protected]

Wisconsin
1 review
0 helpful votes
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Great place to shop
June 13, 2024

I have ordered many times and I will continue to shop at Adore Me. They are truly the best.

Date of experience: June 3, 2024
Georgia
2 reviews
0 helpful votes
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Everything has fit perfect and extremely good quality! Amazing customer service

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Every step was seamless, from picking out the style, size, color and shipping. Thank you!

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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No longer recommended
June 13, 2024

I am very disappointed with the treatment I've received with my last interaction and will never shop with y'all again. I've had shipping issues in the past did not receive one of my subscription boxes one month. I had an email confirmation that I would not be charged for that box. When I decided to give y'all another chance and ordered something nearly a year later all of a sudden I got charged for all items in that box. Absolutely disgusting! Now I am out over $200 for items I told you I did not receive. I am absolutely done with your service.

Date of experience: June 3, 2024
Rhode Island
1 review
0 helpful votes
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I've had a good experience with your company
The only thing I do t like is when you 2 for1 sales. The same induct is sent. It should be a different color or item

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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After utilizing the subscription membership for over three years, I can tell you that the quality has gone down significantly, this company literally releases the same product every month and just a different pattern and we're supposed to get excited about it. Although I love the fit I'm bored and have closets full of the same lingerie in different colors.

Unfortunately, I have had repeated Customer Service issues with this company specifically that they advertise three piece sets you purchase it and sometimes you don't get the third piece. I say sometimes because half of the time I get all three pieces and half of the time I don't. Every time I contact Customer Service and show them that it's a three-piece set. They tell me I'm wrong and refuse to refund return or send the missing piece. Every single time.

The last time I contacted Customer Service to let them know that they forgot to send me a piece. They showed me how to cancel my membership. That's how much this company cares about their longtime customers that when you contact them to let them know that they didn't send you something, they tell you how to cancel.

Also, these free gifts are complete trash. No I don't need a lemon covered fanny pack. No I don't need a hard plastic picnic blanket. That's all of 3 feet long. I know I don't need the exact same products every year at the same time. I don't need this free gift because I got it last year and the year before and it's not even a different pattern.

Date of experience: June 3, 2024
Desta W. Adore Me Rep
over a year old

Hi Amber,

Thank you for your feedback! We apologize that you have experienced this inconvenience.

We'll do our best to continuously improve and expand the styles that we currently offer to accommodate our customer's needs and wants. Therefore, I'll make sure to escalate your feedback to our Creation team, so they can look into this matter. Moreover, since it's our constant desire to provide quality services and products for our clients.

Please let us know by email if there is anything further we may do to help.

Kind regards,

Adore Me
[email protected]

California
1 review
0 helpful votes
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Good products
June 13, 2024

Sizing is difficult at times the carts don't seem to be what matched other sites.

Date of experience: June 3, 2024
Desta W. Adore Me Rep
over a year old

Hi Trevis,

Thank you so much for taking the time to review us.

We apologize for any inconvenience the sizing of our products may have caused. I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.

Plet us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.

Kind regards,

Adore Me
[email protected]

Maine
1 review
0 helpful votes
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I purchased two swim suits and very satisfied with fit, price, and quality.

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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Amazing!
June 13, 2024

So far everything I've bought from there is awesome!

Date of experience: June 3, 2024
Kentucky
1 review
0 helpful votes
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AdoreMe runs a scam where people who purchase their products are automatically enrolled into a subscription program and charged $40 each month. You can't get your money back, and the way they get you to agree to the scam is by hiding it in the small print. It's unethical and ridiculous to scam money out of your customers. I'm never ever going back.

Date of experience: June 2, 2024
Desta W. Adore Me Rep
over a year old

Hi Maggie,

We are very sorry for any confusion the VIP membership may have caused.

We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.

The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works If you do not skip or make a purchase between the 1st and the 5th, you will see a $39.95 refundable store credit charge on your card. This store credit is available for your use at any time. Moreover, you have no obligation to make a purchase every month.

Also, please note that VIP members have the option to process a refund directly from their account if they forgot to skip or shop, by going directly to this [link](https://www.adoreme.com/customer/account/) and selecting the "Request a refund" option.

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best regards,

Adore Me
[email protected]