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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I wanted to order a set that was advertised for a March special at $19.95. I quickly learned after calling customer service that I was not able to use my gift card code along with a promo code. I don't know of any other website that has this kind of restrictions. A gift card is suppose to be a form of payment, not a promo code. I then dismissed that fact and went on to place the order (which the customer service rep had to assist me with as the site was giving me an error). By the end of the process, the rep was unable to process my order and instructed me to refresh my screen and input my credit card information in order to place the order (the gift card information was showing on my screen as the mode of payment, however they required my credit card information to finalize the order). This was not OK with me--I specifically had a gift card as my mode of payment, covering the entire cost of the order. The customer service representative was very helpful throughout this process, she had no control over the company's requirements. I requested a refund of my gift card as I was not comfortable giving out my credit card information. Beware all who try to pay with a gift card!
My husband bought be a set as a surprise gift and I love it.
I love these bra and panties combo! They are so cute and the size is exact! Love this site and its products!
Quality is horrible and they will not replace unless unworn and within the first 30 days, so when a product fails after wearing (which is most likely), you are screwed. If a panty was part of a set, you cannot even purchase that item separately to replace. For the cost, I will definitely go back to Victoria's Secret - much better quality, fit and service policies. I've sent message to AdoreMe to unsubscribe from their membership but will have to see how difficult that becomes based on reading these other reviews.
Hello Beth,
Thank you for your review.
We are terribly sorry to hear you had an unpleasant experience and that you are dissatisfied with our Exchange and Return policy. We apologize for any inconvenience caused and we assure you we are going to revise it, in order to offer the best experience possible to customers.
In regards to the membership, to learn more about the benefits or to unsubscribe, visit our online helpdesk: www.adoreme.com/helpdesk
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]
So far this site has gone above and beyond my expectations. I am so pleased with everything that I have experienced and I'm excited to continue using your service.
Hi Krista,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
I love everything I've bought from Adore Me and this is no exception. The fit, style and color is perfect. The prices are more then reasonable. I love that every bra has matching panties and they carry sizes that are just for thin women but us bigger girls too.
I was skeptical about buying lingerie online and figured I'd get the items and have to return them. Boy was I wrong! The lingerie is beautiful, comfortable, and makes me feel sexy! These bras and panties are made for real women with curves and they are affordable. I owe the smile on my husband's face to the AdoreMe lingerie that gave me my sexy back!
Hello,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]
My order showed up within a few days! It was all great quality and looked just like the website pictures! It fit true to size and was very cute! Loved it. I would recommend to anyone!
Hi Alex,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
I ordered a cage on January 27th for valentine's day and it is March 8th today and still have not received my package. Nor can I get a replacement package until the lost package is returned to their facility. NO REFUND NO REPLACEMENT.
Hello Eileen,
We have looked into this and saw that you returned package was received and processed by the warehouse and you have been sent a notification on March 15th and, as per procedure, you have been issued store credit that you can use to reorder.
We deeply apologize for the delay. If you would prefer a refund, please contact us at [email protected] and we'd be more than happy to assist you.
Please let us know if there is anything else we can do for you at this time.
Best,
Adore Me
[email protected]
I love the packaging of the items, the quality of the items, and the fit of the underwear. The bras were a bit of a challenge. Two of the three fit perfectly, one was too big. I am a 38C, and the cupsize of one bra was too big. Unfortunately I could not send it back because I had already worn the matching underwear, and you have to return it as a set. Better luck next time:-)
Fast delivery and right on time was very surprised to see they were just like the picture I want more but the price is a bit high for a girl on a fixed income
This is my first set from adore me and it won't be my last! Everything is wonderful quality and definitely affordable
Hi Lori,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
It's been a great experience and I've adored every thing I've gotten so far. I feel more comfortable with less pressure and more privacy. I love adore me! More ladies should use it. I would recommend anyone to use this site if they want to wear something that makes you feel special.
Hi Ariel,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
[email protected]
HI Jess,
Thank you! We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!
XO,
Adore Me
[email protected]
This was my first purchase. I was not thrilled with my purchase because it lacks support and just didn't fit that well.
Hi Patricia,
Thank you for reviewing us.
We’re sorry this set wasn’t perfect the first time around. We understand shopping for intimates online can be tricky, that’s why we offer free and easy exchanges!
All the information you’ll need to exchange or return this set is available in your account. Just log in, click My Account, click Returns & Exchanges, then follow the step by step directions.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
[email protected]
Beautiful products made of soft material that fit perfectly! LOVE! LOVE!
The package that I ordered came so fast. When I opened the box, I was smiling from ear to ear on how cute & sexy my bra/thong set looked. I can't wait until my man sees it. I know he'll LOVE IT!
Next time, he'll buy my next set!
Hi Ebony,
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]
Love the fit, price is great will be ordering more items from them.
Hi Tracey,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
Loved it! Can't wait to wear it. I love beautiful matching sets in bright colors
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley,
Thank you so much for your review. We are terribly sorry to hear you had such an unpleasant experience. You are absolutely right, the gift card is, indeed, a payment method, and if you choose the Pay As You Go option upon checkout, there is no need to input your CC information. Moreover, the agent should have also assisted you with using both the gift card, and the promo code.
We deeply apologize for the inconvenience caused. Please let us know if there is anything we can do for you at this time. We assure you we are going to investigate this issue in order to prevent it from reoccurring in the future.
Best,
Adore Me
[email protected]