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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sizes are not realistic. Sent 2 swimsuits back for a refund. They claimed one was damaged and denied my refund. I didn't even try the item on. Dealt with two very rude CS reps and had corporate again deny my refund. Asked to speak to a manager, there wasn't one available and corporate only has an email. I am looking into filing a complaint with the BBB so I can hopefully get my money back.
We have followed their rules, dealt with the minimum membership and then cancelled, but then the next month we found the continued to charge us. So we called again, they apologized and credited our account. Looking today we noticed that subsequent to that last interaction, they still continued to charge us for another four months despite us having now cancelled two times previously, first in December 2015, then again in March 2016.
Please explain to me how now having to call a third time to cancel this is something other than a deliberate scam. Given the plethora of complains, this now sounds like something that Preet Bharara, USUS Attorney for the Southern District of New York needs to look into...
Hi David,
Thank you for your review!
We are very sorry that you felt misled by the VIP membership program. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. The details can also be found below in the terms and conditions.
http://www.adoreme.com/terms-conditions
We will do everything to make your VIP membership as satisfying as possible; however, you are free to cancel your membership any time. Please visit our online helpdesk ( www.adoreme.com/helpdesk) and follow the instructions.
Can you please give us the correct e-mail address or order number, so we can look into this matter as soon as possible?
Best,
Adore me
[email protected]
I ordered a bra and panty set along with a corset but I ordered the wrong size. I sent the items back to the company as an exchange because the website wouldn't give me an option for return. I called and asked if I could get a refund when the order came in and they said yes. When I got an email confirmation, Adoreme said they could only refund me $30 out of the $80 of merchandise I retuned because they claimed that there were items missing from the box! I called and said that I returned everything from that order and asked if they could check again for all the items. They got back to me and said that they still couldn't find the items I returned. On top of that, they wouldn't give me a refund for the $30 because I had filed it as an exchange because of an error on their website! Nobody at adoreme was willing to give me the proper amount of credit to my account or a refund! Terrible customer service because when I called the return department and the girl who answered said I could not get a refund, she told me that "I could try to talk to the CEO for all she cared."
Hi Emily,
Thank you for your feedback!
First of all, we would like to apologize for the unpleasant experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.
Upon further investigating we could see that you have been contacted by one of our customer service representatives and you were provided with voucher codes to replace your order.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
They just charged us 39.95 this month and we didn't buy any thing n we tried all emails n pass words nothing is letting us log on n see if we even have an account to cancel. Wrote to higher up to get money back n put a stop to this
Hi there,
Thank you for your review.
We would like to explain how the membership works. The VIP membership is only one of two option offered to customers upon checkout with their first order. Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the fifth reminding them to either skip the month or make a purchase.
VIP members who do not shop or skip by the 6th day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the 6th day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: http://www.adoreme.com/charges, within 30 days of the charge.
Upon further investigation, we could find that you have an account under this email: [email protected] and we can confirm that the you were unsubscribed from the VIP membership by one of our customer care representatives on 7. 07. 2016. Moreover, you has been refunded for the charge and the amount will be back on your card in 3 business days.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
I've been a member for 2 years now (VIP) and I have ordered 3 sets from AdoreMe. Their products are great quality, ship quickly, and they have fabulous deals all the time. I tell my friends that they are similar to Victoria's Secret with half the cost! It's possible to become a VIP and always skip the month to pass on the $39.95 store credit. That way one is able to enjoy the benefit pricing and not get charged for VIP. I've never had an issue with the sizes or the quality, so I don't have any complaints and I would definitely recommend to all!
Hi Anyse,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]
I bought a bra and underware set, and it was what I thought was pretty decent. I couldn't wait to put it on. Well only after 3 separate time of wearing it it started to come apart from improper seems. Frustrated I email the company stating the issue and they said there was nothing they could help me with because I have worn the product and that maybe I purchased the wrong size. When knowing i read their sizing chart, and knowing my measurments I was sure it was the right size. Let alone it felt great. Don't get me wrong it did, but they expect you to pay 40-50 dollars for cheap material. Not to mention the 40 dollars that is taken from your account every month without notice. By the time I did notice I already raked up 120 dollars. That I can't get a refund on. That's ridiculous. So I did what anyone would do and used the money towards more things from there site for family members. Well see how that goes.
Hi Shai,
Thank you for your review.
This information helps us to hear about our products directly from the source that matters the most: our customers. We apologize deeply for any inconvenience the sizing of this item may have caused. We assure you that we will look into this matter as soon as possible.
We are very sorry that you felt misled by the VIP membership program. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. The details can also be found below in the terms and conditions.
http://www.adoreme.com/terms-conditions
Please send an email at [email protected] detailing the claim, the email address associated with your Adore Me account, the amount you would like refunded and a brief description and request a refund within our 30 day timeframe. Your case will be reviewed by an agent, and they will get back to you within 30 days.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
DON'T EVER ORDER FROM THIS COMPANY, UNLESS YOU LIKE:
- INCONSISTENT BAD SIZING
-TRY AND RETURN AN ITEM... BIG HASSLE AND THEY CHARGE A "RE-STOCKING" FEE
-TRY TO EXCHANGE AN ITEM... FORGET ABOUT IT, THEY DONT HAVE ANYTHING IN STOCK
-CALL THEM TO DO AN EXCHANGE, DEAL WITH INCOMPETENT ROBOTS, ASK TO SPEAK TO A MANAGER, THEY WILL PUT YOU ON HOLD AD NEVER PICK UP
I'D RATHER PAY MORE MONEY AT A STORE WITH PEOPLE THAT KNOW WHAT CUSTOMER SERVICE IS, THEN EVER DEAL WITH THIS SCAM AGAIN...
THEY REPLIED TO MY REVIEW AS BELOW... I LAUGHED OUT LOUD...
NOPE, I DON'T HAVE "ANY QUESTIONS" AND I ALREADY KNOW WHERE THE RETURN SECTION IS OF THE WEBSITE
TRYING TO SELL ME MORE?... WHAT I HAVE DOESN'T FIT!
THIS IS THE PROBLEM, I WANT TO EXCHANGE IT FOR THE SAME ITEM THAT WOULD FIT, BUT YOU DON'T HAVE IT, SO I'VE BEEN TOLD, THAT'S IT, I HAVE TO KEEP IT... WHEN IT DOESN'T FIT
THE ITEM I RECEIVED IS PADDED, THE DESCRIPTION DOESN'T IT IS... BECAUSE IT IS PADDED, IT DOESN'T FIT
I'VE BEEN TOLD TO KEEP CHECKING ON THE WEBSITE FOR WHEN THE ITEM MIGHT BE IN, BUT NO -ONE KNOWS IF IT'S COMING IN OR NOT... ARE YOU KIDDING ME?
I OWN A COMPANY I DON'T HAVE TIME FOR ALL THIS HASSLE, JUST TO EXCHANGE A BRA
ARE YOU REALLY GOING TO INVESTIGATE THIS "CASE RIGOROUSLY"?
Hi Elizabeth,
Thank you for your review.
This information helps us to hear about our products directly from the source that matters the most: our customers. We apologize deeply for any inconvenience the sizing of this item may have caused. We assure you that we will look into this matter as soon as possible.
Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping
For the sake of variety, many to most of our sets are only available for a limited time. If you see something great, don't hesitate! In case you miss out, we do replenish many popular items around the middle of every month, and we have a brand new collection with tons of great new products during the first week of every month.
We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
Thought this company was good until this last shipment, I had ordered bathing suits with them prior to this one and they let me exchange them when the suits fit terrible, again the suits fit terrible and I wanted to return or exchange as they say they have easy return/exchange, now they tell me I cannot return or exchange this shipment! What a joke I canceled my vip membership and will not ever use this company again
They are full of $#*!
Hi Christy,
Thank you for your review.
We apologize for the inconvenience this may have caused you. We have allowed the RMA for your exchange. You can now exchange the order for a different item.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
I LOVE Adore Me. The items are a perfect fit and there are so many selections to choose from. The price is almost 1/2 that of other well known lingerie companies, and the product is great! I highly recommend the VIP option. It's a great way to start a new gorgeous sexy drawer of bras, panties, and nighties, and at the same time getting rid of the old faded stretched out lingerie in your drawer.
Hi Kelley,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
We are done. Fit just isn't right at all, and now there's a glitch in their system and we can't return the latest shipment, that arrived a week and a half ago. It's been days of emails with idiots, who keep finding something else to ask or point out. Got an email with a "we need your order number". My response? "it's in the title of the email". IDIOTS. I wish I'd looked at their horrible BBB rating first, it's no wonder.
**** An update. And it gets worse. Not gonna believe this, but they have an UNWRITTEN rule on exchanges. You are only allowed 2. On the 3rd one, when you try and do an exchange, it prevents it. I talked to several folks at "customer service" (their definition of "service" is what a bull does to a cow), per their Terms and Conditions, they can change them anytime they want. And they SAY they don't have to put it in writing (they do). Per the Customer Service "Floor Manager", this policy has been in place for 5 months. But their latest Terms and Conditions, dated just 3 weeks ago, doesn't have this restriction. So, they are completely unethical. They have some "secret" Terms and Conditions that customers aren't allowed to know about. Right... So, they say we are stuck. I guess I'll have to take it to the next step.
UPDATE #2: They sent out a voucher. While your voucher is appreciated, you folks have STILL not changed your Terms and Conditions to reflect your "secret" Exchange/Return Policy, that prohibits more than 3 exchanges. If this has been in effect for 5 months, as indicated by your "Floor Manager", it HAS to be in either your Terms and Conditions, or in the referenced Exchange Policy. Otherwise, this "secret" policy is not legally binding, and is a bad-faith policy by your company. What other "secret" policies do you have that we should know about?
I don't think it's in the best interest of consumers to do business with a company, that has a policy of hiding details on their Terms and Conditions. If you can't be upfront about this, what else are you not upfront about? This is so deceptive and sleazy. Just change your published policy, and quit screwing people.
Hi Bill,
Thank you for your review. We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.
We would also like to mention the fact that we have issued a voucher code that you are free to use to order any set on the website (as a Pay-As-You Go customer). You will receive the voucher code in a private message.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
So far i have made six purchases consisting of a bikini, two corsets and three bra and panty sets. Being a 32DDD i have a hard time finding my size. When I do find my size, good luck finding anything remotely pretty. Not anymore! Im actually building a lingere wardrobe of beautiful matching bras and panties! Everything I've ordered from here fits perfectly! All the bras are so soft and delicate yet very supportive. I feel so beautiful wearing them. I cant beleive such beautiful lingere comes in my size and that i can actually afford it. I love the vip peogram. Everyone having issues with it clearly isn't looking at the site closely. It states very clearly that you get charged if you dont shop or click the skip button. They've been really good sending me email reminders so I dont forget. I cant wait to order more! Next month in buying this beautiful nightgown I've had my eye on. Thank you adore me, for making such beautiful luxurious accessible lingerie!
Hi Andrea,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]
The first time working with the website i ordered two sets of lingerie. The items were decent in material and fit but it wasn't Victoria's Secret status by any means. I was a little disappointed but the price was a plus, especially if you have a budget to abide by. However, when you make your first purchase, if you're not aware of it, they will sign you up for VIP status. What that means is they will automatically withdraw 39.00 from your checking account without warning to go towards a balance of credit. Which is fine, if you want that. But if you don't you have to go through hoops, talk to customer service who is absolutely horrific (They try and talk you out of everything). Honestly if you have the money just go to Victoria's secret. They have top of the line products, good customer service, & They don't expect extra $ out of you.
Hi Sam,
Thank you for your review.
We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously. I am very sorry that you felt misled by the VIP membership program. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. The details can also be found below in the terms and conditions. http://www.adoreme.com/terms-conditions We will do everything to make your VIP membership as satisfying as possible; however, you are free to cancel your membership any time by visiting our online helpdesk ( www.adoreme.com/helpdesk) and follow the instructions.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
I found the product itself satisfying. But with their Vip Membership discounts, when they charge you above the price and selling "discounted" items for the at least full price - isnt farsighted for building a reputable business. As well as their unauthorized monthly transactions of my credit card - company gains more and more complaints & leds itself into fraud and scam one.
I like the product. Very not smart management
Hi Yuliya,
Thank you for your review.
I am very sorry that you felt misled by the VIP membership program. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. The details can also be found below in the terms and conditions.
http://www.adoreme.com/terms-conditions
We will do everything to make your VIP membership as satisfying as possible; however, you are free to cancel your membership any time, please visit our online helpdesk ( www.adoreme.com/helpdesk) and follow the instructions.
Indeed we have a "$10 OFF any style, any time!" offer, which is applied automatically to any order. You can see that in your purchase details after checkout. Most of our sets are $49.95 full-priced, therefore the discounted price is $39.95 for all sets except for the very few that are $59.95 originally, for these sets the VIP price will automatically be $49.95.
In addition to this default discount we release gift codes and promotional codes each month.
Please, be advised that no codes can be combined, therefore if you have multiple codes to apply you need to place separate orders.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
I placed one order and was dissatisfied with the products. I never placed another order or received anything from them although they continued to charge my credit card 39.95 a month. Beware they will try to rip you off. I'm told they will refund me I'll wait and see. Better Business Bureau graded them F
Hi Angela,
Thank you for your review.
We are very sorry that you felt misled by the VIP membership program. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. The details can also be found below in the terms and conditions.
http://www.adoreme.com/terms-conditions
We will do everything to make your VIP membership as satisfying as possible; however, you are free to cancel your membership any time. Please visit our online helpdesk ( www.adoreme.com/helpdesk) and follow the instructions.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
I am a 40G. The bras and matching panties are so feminine. I rarely see such pretty bras come in my size. And they are wonderfully affordable. They fit beautifully, give great support and make me feel privately pretty and sexy underneath my clothes. The website is very easy to navigate. I love the "My Wardrobe" section which shows all the sets that are available in my size. The packaging is ultra feminine. I love coming home and finding the pretty blue box waiting for me at my door.
Hi Patricia,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
The products are absolutely stunning. I have been pleased with each purchase thus far. I find the sizes true to size.
Hi Shirley,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
[email protected]
I Love Adore Me lingerie & BRA's, but CUSTOMR SERVICES IS THE WORST. I was a VIP member for 6 months but it seems like every time; I had a question or issues ordering my products. They were very rude and had major attitude toward the customer. For 2 month they withdraw $$ from my account & didn't receive my product till the 3rd month. Everytime I called each person told me different stories, I was very fed up & tired of them misleading me. On top of that, CUSTOMER SERVICES had major attitudes not willing to help the customer. To bad that because of CUSTOMER SERVICES I chose to unsubscribed my membership.
Hi Yuri,
Thank you for your review.
We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.
I am very sorry that you felt misled by the VIP membership program. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. The details can also be found below in the terms and conditions.
http://www.adoreme.com/terms-conditions
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
I had placed my first order and was so excited to try something new besides always going to Victoria's Secret. So I ordered a bra and thong set, along with a medium pajama set.
When I got the items they smelled so bad that I didn't even want to try them on. I aired them out for a while, as it was even making my room stink. But no such luck, so I had to wash them before even trying them on just so I can remove the smell.
After I washed them, I tried on the bra and it was way too big, the thong fit fine. The pajamas though were way too small and skin tight.
I contacted customer service to see if they could do anything about it and I got no help at all since I washed them.
Hi Christine,
Thank you for your review.
We deeply apologize for the inconvenience this may have caused you. Indeed, our policy mentions the fact that once washed, the items cannot be exchanged or returned, but since you received it dirty, we will offer you an exchange code so you can place an order for a new set. Please use the code you have received by email. We assure you that we will look into this matter as soon as possible.
Please let us know if there is anything further we may do to help.
Our customer service is available to answer any questions you may have.
Best,
Adore Me
I don't love strapless bras, but needed one for a couple of outfits. This one is cute and is pretty comfortable. The underwear fits nicely, too.
Hi Tricia,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
I have been so happy with the purchases I've made with AdoreMe! They are quality items and I'm looking forward to my next purchase!
Hi Jeannette,
Thanks for the review!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
[email protected]
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Hi Kara,
Thank you for your review.
We apologize for any inconvenience this may have caused you.
Upon further investigating in your account, we could see that one of our customer care representatives generated a voucher code for you to place a new order and $10 in store credit.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me