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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
919
value
728
shipping
743
returns
400
quality
1,772
This company does not typically respond to reviews

We monitor reviews for authenticity

Wyoming
1 review
0 helpful votes
Follow Ashley R.
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Cant wait for more!
October 25, 2016

The fabric is amazing and true to size! Love all the options!

Date of experience: October 24, 2016
Adore M. Adore Me Rep
over a year old

Hi Ashley,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
[email protected]

California
1 review
0 helpful votes
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Sexy
October 24, 2016

Not only is the bra and panties sexy but they are also comfortable, could wear all day! Love this set! The color is beautiful too

Date of experience: October 24, 2016
Adore M. Adore Me Rep
over a year old

Hi Sarah,
Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
[email protected]

California
1 review
0 helpful votes
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Fantastic!
October 19, 2016

Easy site to navigate, amazing cute and well priced items (i compared), plus sizes (YESSS), and alerts to buy or skip. You never forget, cause they send you an alert. Everyone should be doing this! I'll be buying plenty more. And not just intimates, pajamas, robes and athletic wear (PLUS SIZED, you know, the people that need/want them most). Love it.

Date of experience: October 19, 2016
Adore M. Adore Me Rep
over a year old

Hi Samantha,

Thanks for your feedback.

We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.

XO,
Adore Me
[email protected]

Oregon
1 review
0 helpful votes
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Outstanding Experience...
October 19, 2016

Perfect fit, very comfortable. Love this company..

Date of experience: October 18, 2016
Adore M. Adore Me Rep
over a year old

Hi Sandy,

Thanks for your feedback.

We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.

XO,
Adore Me
[email protected]

New Jersey
1 review
0 helpful votes
Follow Lorie R.
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I am amazed at the quality and fit. Usually I can get something ugly that fits or beautiful with no support. Never both, until Adoreme. Cannot wait to replace all of my lingerie!

Date of experience: October 17, 2016
Adore M. Adore Me Rep
over a year old

Hi Lorie,

Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
[email protected]

Washington
2 reviews
0 helpful votes
Follow Alyssa D.
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Once I received my Adore Me bra & panty set I was beyond excited to try it on & wear it. Loved it as soon as I put it on and the front closure is my new favorite - Super comfortable throughout the day!

Date of experience: October 5, 2016
Adore M. Adore Me Rep
over a year old

Hi Alyssa,
Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
[email protected]

Washington
2 reviews
0 helpful votes
Follow Kari G.
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As a larger lady, shopping for bras has always been a nightmare. It takes ages to find anything that supports without being horribly uncomfortable, and forget finding anything cute. Adore Me literally changed my life. Now i can buy a bra with confidence without even trying it on, knowing it's gonna fit perfectly and look darn good, too. And the best part of all, they don't cost an arm and a leg! You can get a bra and panties set for HALF of what some places charge for a bra alone, and i guarantee you it's gonna look and fit just as good, if not better.

The best part is, if you don't absolutely love your purchase, you can return it, totally free, no questions asked, no hassle. If something doesn't fit, you can exchange it for another size, totally free, no questions asked, no hassle. The customer service team is super friendly and helpful!

Date of experience: September 28, 2016
Adore M. Adore Me Rep
over a year old

Hi Kari,

Thank you! We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!

XO,
Adore Me
[email protected]

Florida
1 review
0 helpful votes
Follow Anzhela A.
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My first order was placed about two months ago after TV commercial the first set for $19.95. Adore me shipped my order very quickly, the next day, and I received it after 3 days. It was a bathing suit which I fell in love with. So far I have ordered about 15 sets of bras and panties, 2 bathing suits and 3 sleepwear. I am size M. I have never returned anything and I loved all what I ordered. I have VIP membership and received 2 sets for free. I am totally in love with this company. Nobody "ripped me off" as some buyers wrote here. Everything is clearly explained on adoreme website and it is very easy to unsubscribe from VIP membership. All the items I purchased were of high quality and very adorable. I love their promotions and only buy when they have them. I know for sure, I found the company where I will always be buying lingerie from. AdoreMe, I love you and thank you for quality items for affordable prices.

Date of experience: September 27, 2016
Adore M. Adore Me Rep
over a year old

Hi Anzhela,
Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
[email protected]

Indiana
2 reviews
0 helpful votes
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Best ever
September 25, 2016

All i can say is wow the set came beautiful wrapped and the bra and panties arre beautiful the fit is perfect will buy again for sure thank you just love it

Date of experience: September 24, 2016
Adore M. Adore Me Rep
over a year old

Hi Regina,

Thanks for your feedback.

We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]

Georgia
1 review
0 helpful votes
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Love It
September 19, 2016

This would be 5 stars if you could control how many emails you get from Adore Me. There are way too many emails, but you don't want to delete them in case it is your reminder about reorder. Other than that I love the product, the fit is great, and the quality is wonderful. The set I got was just like what was pictured, the fabric is comfortable and the designs are really pretty. The fit was great because I really guessed at sizing, but it fits beautifully! I can't wait to see whatever items I decide to order next month!

Date of experience: September 19, 2016
Adore M. Adore Me Rep
over a year old

Hi Melissa,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

Please be advised that you can change the frequency of the emails from daily to weekly or monthly. Hope this information was helpful.

XO,
Adore Me
[email protected]

California
1 review
0 helpful votes
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Perfect
September 15, 2016

I have bought bras from other sites before, and it was a complete disaster. I was a bit worried when ordering, but I was pleasantly surprised. The bra and panties fit perfectly! I am definitely doing to buy another set.

Date of experience: September 14, 2016
Adore M. Adore Me Rep
over a year old

Hi Syena G.,
Thanks for your feedback.

We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]

Ohio
1 review
7 helpful votes
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SCAM ARTISTS.
September 15, 2016

When i signed up for Adore Me months ago, it was because i saw an ad stating i'd get my "first set" for $19.95 with free shipping. I looked online and was instantly sold.

When i checked out, it said i had to make a VIP account to receive the discount. It said it was free, and mentioned something about skipping each month, but it NEVER mentioned being charged $40 a month for not shopping.

In fact, the only reason i found out was because i checked my bank statement and saw monthly charges for $40. THEY TOOK $200 OFF ME WITHOUT MY KNOWLEDGE.

I contacted customer service and they told me it was "clearly stated" that i'd be charged, and that they'd send me an email reminding me that i'm about to be charged.

Let me tell you why that's BS.
Upon further investigation i found out that they send me at least 4 emails a day, and those emails get drowned out in the other emails, or sent to the spam folder because of the sheer amount they bombard me with.

Also, unless you read the ToS on the membership when checking out, it does NOT tell you you're going to be charged unless you skip. I don't know many people who read the full ToS, so that'd be a great thing to actually list. Just saying.

EDIT: i've been told they can only refund me $40 out of the $200. Ok, but that's still $160 i'll never get back.

Never buying from this company again.

Date of experience: September 14, 2016
Adore M. Adore Me Rep
over a year old

Hi there,

Thank you for your review.
We apologize for any inconvenience this may have caused you.

I am very sorry that you felt misled by the VIP membership program. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. The details can also be found below here: http://www.adoreme.com/how_it_works

Upon further investigating your account, we could see that one of our customer care representatives has refunded the entire amount of $199.75. Please be advised that it takes up to 3 business days for the refund to get back on your card.

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best,
Adore Me

Michigan
1 review
2 helpful votes
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Scam
September 12, 2016

They out me in their VIP billing and started charging ne $39.99 monthly. When i 1st saw the charge I cibtacted tgem and requested not only to be reimbursed but to also discontinue billing and be removed. I was told no problem. But every month since I have to contact them about billing me. Its a headache. And wrong that for the last 4 months I have to battle with them to stop this. And the set i ordeted in my normal size was way off (too small)

Date of experience: September 11, 2016
Adore M. Adore Me Rep
over a year old

Hi Ponise,

Thank you so much for your feedback. This information helps us to hear about our products directly from the source that matters the most: our customers. We apologize deeply for any inconvenience the sizing of this item may have caused. We assure you that we will look into this matter as soon as possible.

Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping

We are very sorry that you felt misled by the VIP membership program. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program.
We have successfully refunded the remaining store credit, that should be available in 3 business days back on your card. Also, we have unsubscribed you from the Vip membership. From now on, you will not need to shop or skip the month by the 5th or receive a charge for store credit.

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best,
Adore Me

Illinois
2 reviews
1 helpful vote
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My daughter and I have been trying to cancel our VIP subscriptions for 3 months now. We have sent numerous emails all of which we never got any responses and numerous phone calls to customer service which of course we have spent hours of time on hold just to be either disconnected or told we had to follow the online instructions.

Apparently there are numerous class action lawsuits that are in the works in numerous States against the practices. Being in the legal field myself Kama I never feel it necessary to go to that length but this is by far the worst experience I have ever seen in my 20-plus years of practice. We read all of the terms of service and the agreement and had no problem with that. Our problem is the fact that there is no way to cancel your VIP subscription in a timely matter so that you're not charged for months and months from when you decide to cancel. We are still trying to cancel and are still being charged or monthly fees.

BEWARE OF THE CANCELATION OF YOUR VIP

Date of experience: September 8, 2016
Adore M. Adore Me Rep
over a year old

Hi Mai,

Thank you for your review.
Please note that the membership is optional. You can unsubscribe online at any time. Moreover, after unsubscribing, you will not need to shop or skip the month by the 5th or receive a charge for store credit.

Please tell me your email or order number so I can further investigate the issue.

For further support do not hesitate to contact us.

Best,
Adore Me

New Jersey
12 reviews
10 helpful votes
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Good so far
September 9, 2016

It been good so far but it my first month I think what I like is it hard to find my size bra in stores they have it which u can't beat the price because if I would get my size in store I would be paying a fortune hopefully I don't regret it

Date of experience: September 7, 2016
Adore M. Adore Me Rep
over a year old

Hi Stephanie,

Thank you for your review.

Please be advised that if the set does not fit you can exchange it or return it, you can find more information here: http://www.adoreme.com/free-shipping

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best,
Adore Me

California
1 review
2 helpful votes
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I was quite happy with their products and pricing until I returned a bathing suit that didn't fit and discovered (was not told) that they never refunded my money because they claimed it was damaged. I did NOTHING to the bathing suit. Several phone calls and emails later I was able to get an explanation- apparently the suit had a perfume and tobacco odor. I feel totally scammed. I don't smoke and wasn't wearing perfume when I tried it on for 2 seconds. They said they would refund, but haven't yet. It's been 3 weeks. I wrote an email to Customer Service to inform them of my experience and the reply I received didn't even address the issue. I called again today and they gave me the same story about the damaged bathing suit and said they'd issue the refund as a "one time courtesy"- gee thanks. I'll never order from them again because if I need to return, I risk losing my money. Also, they charge a $5.95 restocking fee for returned items. Very poor return policy for a monthly subscription based business model. Customers should be able to try things on and return them without cost or risk.

Date of experience: August 22, 2016
Adore M. Adore Me Rep
over a year old

Hi Jinifer,

Thank you for your message.

We apologize for any inconvenience this may have caused you.

We have refunded Amount $33.92 USD, Transaction Refund Detail For ID: qxj0fmz6 for the other set returned.

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best,
Adore Me

Arizona
1 review
0 helpful votes
Follow heidi s.
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I absolutely love the Elvinia Unlined! This is the second 'bralette' that I've ordered. I'm wanting to wear more naturally fitting and comfortable lingerie. I'm really tired of the wires and padding and making myself look like a D when I'm truly a B or C on a good day. I'm 52 but still love to look good and sexy and am wanting a more natural and athletic look than the 'cougar' that many women my age seem to go for. I am 34C/28/39, usually a small/size 4/6 top and a medium/size 8 bottom, 5'6" and 144 lbs. I ordered the SMALL bralette due to the reviews that recommended going down a size and a MEDIUM Hipster. (I'm also tired of thongs!) They fit perfectly and I think the bralette in a small rather than a medium was a good call. Highly recommend! Oh. And I ordered the Gray... very pretty.

Date of experience: August 19, 2016
Adore M. Adore Me Rep
over a year old

Hi Heidi,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
[email protected]

Texas
1 review
1 helpful vote
Follow Cory W.
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We have ordered several different sets and my wife loves them all! Plus every 5th set is free!

Date of experience: August 9, 2016
Adore M. Adore Me Rep
over a year old

Hi Cory,

Thank you! We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!

XO,
Adore Me
[email protected]

Louisiana
1 review
0 helpful votes
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So far so good!
August 2, 2016

I've only ordered three thing from this site, but I haven't had any problems. Everything fits well and looks great on me. It's very afordable for me, especially compared to VS which is $50-$80 for a matching bra and panty set.

I haven't had to return anything yet, but I've looked in on how to do it and the instructions are very clear. I'm also very careful about what size I buy, I read all the reviews for an item before I purchase it.

When I signed up the company was VERY clear about what the VIP membership intailed, lots of confirmation emails and reminders about what I was signing up for. And not once have they charged me unexpectedly for the month, I receive an email reminding me to buy or skip the month TWICE before the 5th.

So you know, so far so good!

I'll update this review as I continue to use this site.

Date of experience: July 30, 2016
Adore M. Adore Me Rep
over a year old

Hi Emily,

Thanks for your feedback.

We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]

Texas
1 review
3 helpful votes
Follow W H.
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Rip off membership program. Very difficult to stop once they have you. They won't give you a refund just more cheap junk.

Date of experience: July 24, 2016
Adore M. Adore Me Rep
over a year old

Hi there,

Thank you for your review.

I am very sorry that you felt misled by the VIP membership program. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. The details can also be found below http://www.adoreme.com/how_it_works

We will do everything to make your VIP membership as satisfying as possible; however, you are free to cancel your membership any time by sending an email to our customer support and you can request a full refund by sending an email at [email protected]

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best,
Adore Me