On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The fit is perfect. Love the colors and the quality for the price. So very happy
I finally found sexy lingerie for Plus-Size women's. I can choose any style or color. I love it!
Hi Marcina,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
The blue was perfect, just like the online pic, fit on bra and panties was spot on. Looking forward to my next set
Hi Sharon,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]
Fit perfect. And my man loved it on me
Thank you!
Hi Nicole,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
I am not one to EVER write a bad review but this company 100% deserves one. I signed up for VIP, knew all about the charge each time a month so that is not what this is about. My first order I LOVED EXCEPT FOR THE BLOOD STAIN ON THE THONG! They were nice enough to give me a full refund for that item. Second purchase from them, I made 2 returns from the same order (didn't fit) and they refunded one (with a $5.95 restocking fee) but told me the other one was not able to be returned due to it being "unsanitary"..."strong odor of perfume or smoke". WHAT! First of all, it was 3 pair of thigh high stockings and I tried ONE leg on! It was their word against mine pretty much. I have been fighting with them for the past 2 months when they finally agreed to send me my money back. But they never did! I just spoke with 2 of the managers and they told me I was charged an extra $20 due to the item being unsanitary and asked if a $5 credit would make me happy? No! I want my damn money back! What I have learned from my experience is they will tell you an item is unsanitary and resell the item to you (I. E. The blood stain on my first item). You haven't heard the end from me, AdoreMe. DO NOT BUY FROM THEM UNLESS YOU WANT MONEY STOLEN FROM YOU! It's a shame because I WOULD have been a very loyal customer and would have referred a lot of people there. I am now telling people to steer clear.
Hi Deidre,
Thank you for your review.
We apologize for any inconvenience this may have caused you.
Upon further investigating, we could see that you were offered a voucher code so you can place a new order, since you had issues with our warehouse. We assure you that we will look into this matter as soon as possible.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
Do not sign up for this service! They will not cancel your account. I have called, I have e-mailed, I have followed the instructions they send and they continue to charge my card every month... The quality of the product I did receive in the beginning was horrible! Cheep itchy stiff lace and mesh fabric. Horrible customer service! The agents name was younique and she said you must not be doing something right. I can't cancel your account
Hi Joan,
Thank you so much for your feedback. This information helps us to hear about our products directly from the source that matters the most: our customers. We apologize deeply for any inconvenience the quality of this item may have caused. We assure you that we will look into this matter as soon as possible.
Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping
We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate.
In regards to the VIP membership, it is only one of two option offered to customers upon checkout with their first order. The other is Pay As You Go, our one-time purchase option. Moreover, customers are not required to call in order to unsubscribe, this can be done by accessing the helpdesk directly from their account, here: http://adoreme.com/helpdesk.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
Hi Amy,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new PJ set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
First time I brought a bra on line and was completely satisfied with the fit!
Hi Linda,
Thank you! We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!
XO,
Adore Me
[email protected]
Loved my first purchase. I was nervous about how it would fit and the quality of the product but it was all wonderful. Can't wait for my next purchase.
Hi Lori,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
[email protected]
I'm new to AdoreMe, but after receiving my first purchase, I will definitely be buying sets from them more often! I love the color, fit, and look of the set. It's perfect!
Hi Christal,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
I am a VIP member and i was happy with their products. Unfortunately I had to request a refund on my VIP charge. It's very ridiculous how they claim they have hassle free refunds. It's been almost a month and i have not gotten my money back. I did everything they told me I called my bank and nothing was done. I call the customer service # and i get no help. They tell me the same thing every time I call that I'll receive an email 3/5 business days. They are quick to take out money but have poor customer service when we need their help. I have taken this to social media and it looks like I am not the only one who's been robbed of from this company. I also reported to better businesses bureau. This is unacceptable and such a shame because I did love their products. I've asked them to cancel my VIP because of the horrible service but they refused to do so as well. I'm pretty sure they will just delete this review
All the items I have ordered from AdoreMe have been great. The quality of all the items have been perfect! I am satisfied with all the items I have purchased... I was a die hard Victoria Secret customer, however, AdoreMe has become the #1 lingerie place for me... and the free shipping is very much appreciated! Thank you.
Hi Pamela,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
I love my black baby doll. The material is soft next to my skin and the fit is perfect especialy the black thong panty. I am a large busted gal and there is a little support in the top but my cleavage in this baby doll is unbelievable. My significant other was so surprised and called me her hot and sexy lover when she first saw me in this baby doll. I always love to wear lingerie at the end of the day this baby doll makes me feel so feminine, hot and sexy and happy to be a woman in your adorable lingerie.
Hi Jojo,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
Hi CJ,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
[email protected]
Everything fit beautifully and was so comfortable. Can't wait to order again!:)
The style was perfect for me and was gorgeous!
Hi Donna,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]
Had an issue with delivery of my product and they were super helpful about getting it resolved. Then the product came and I loved it!
Hi Brittany,
Thanks for the review!
We’re always working on new features to help shoppers have the best. Experience. Ever. Did you know you can sign up for text alerts on your phone? Visit My Account, then click Notifications to turn on SMS alerts. We’ll only send important details about your order, your new showroom etc. Let us know if you have any questions!
XO,
Adore Me
[email protected]
AdoreMe has yet to let me down and their products are so beautiful and flattering!
Hi Dominique,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
[email protected]
WAS A SWEET GIFT FOR MY SOON TO BE DAUGHTER-IN-LAW. SHE ABSOLUTELY LOVED IT AND TOOK ON THE HONEYMOON.
Hi Julie,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]
I ordered the items for my wife, she commented on the material, quality and most importantly how she feels wearing them. Home Run.
Hi Rodney,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
The price I paid made this even better. The quality is amazing and fits perfectly.
Hi Joshua,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elizabeth,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]