On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm always satisfied with what I get and if there's ever something wrong with my order they take care of it right away.
Good quality, sexy and well priced clothing for all women. Can be for yourself, a gift or a wardrobe update to make yourself feel better
Hi Sharon,
Thanks for reviewing us!
We’re so happy to hear you had a great experience with us!
Please don’t forget that we are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best,
Adore Me
[email protected]
Unsatisfactory order on January 13 claims 3 to 5 days for shipping it's the 24th and still have not received my order called twice because order shows still processing finally cancelled order. Quick to take your money but not to deliver product.
Hello Lucy,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
After an order is placed it's first processed in the warehouse before being shipped and this phase normally takes 1-2 business days.
The reason behind this delay in processing is the fact that in this period a very high number of orders have been placed on our website which caused processing delays.
We're diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible.
Furthermore, to address your concerns and be able to help you in the best way possible, we kindly ask you to contact us at [email protected]. You can also send us a private message here with your email address or order number, for us to further investigate and take action on this unfortunate situation.
We apologize for any inconvenience caused and appreciate your patience and understanding in this manner.
Best,
Adore Me
I recommend this site too everyone I know I love it the products are adorable and I will visit this site every time I wan t to buy more.
Hi Darryl,
Thanks for reviewing us, we are so glad to hear that! Hope we can impress you again and again!
Did you also know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
Best,
Adore Me
[email protected]
Loved me pajamas that I got. Both sets were cute and comfortable and true to size! Love this site so much!
Hi Jessica,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new Adore Me sets.
We are always happy to hear from satisfied shoppers. Did you also know we have a new lingerie collection every month? Check back soon for more cute looks!
XO,
Adore Me
This is the best place to shop for bras, panties, sleep wear etc. A must check out, you will love it. The size is true fit. Adore me caters to all sizes including plus size. I just wish they put more mature looking women models on TV ads and print. Because think it is young women only. But is for women young and mature. The models I commercial look like very girls. But, I love Adore me.
Hi Angela,
Thank you for your suggestion, we will take it under advisement! This information helps us to hear about our products directly from the source that matters the most: our customers.
We’re so happy to hear you had a great experience with us!
We will continue to do all we can to provide you the best possible experience. Let us know if you have any questions! We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
Adore Me
I ordered a product on January 11,2017. Their website says it takes 1-2 days to process and 3-5 business days to arrive. Well, on Thursday, January 19,2017, I called to ask what was up as I am waiting for my product. She said they are experiencing high sale volumes and that it's taking a little extra... A whole week extra to get something in a box and out the door...? So she said she would prioritize it for me. It is now Monday and it is STILL PROCESSING! I want my money back but they make it to where you can't file a refund unless you've actually received your product. Absolutely ridiculous. NEVER shopping with them AGAIN.
Hello Taylor,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
After an order is placed it's first processed in the warehouse before being shipped and this phase normally takes 1-2 business days.
The reason behind this delay in processing is the fact that in this period a very high number of orders have been placed on our website which caused processing delays.
We're diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible.
Furthermore, to address your concerns and be able to help you in the best way possible, we kindly ask you to contact us at [email protected]. You can also send us a private message here with your email address or order number, for us to further investigate and take action on this unfortunate situation.
We apologize for any inconvenience caused and appreciate your patience and understanding in this manner.
Best,
Adore Me
Nothing but hassle. I ordered 2 sets on 01/06, they took funds immediately. The website states orders ship 2-3 business days, mine shipped 01/16. I received my order 01/18 and the items do not fit. I tried to go online to make an exchange however the site shows my order still processing. You cannot do anything until the site shows your order was shipped and received. I called and was told they were going to transfer my problem to their "escalations Team", today is 01/23 and nothing yet. So I sit here and wait, out $60 for something I cannot use, cannot return, Please stay away from this place, they are totally unorganized, so far behind, and clueless.
Hello,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with the delivery of your order and the exchange process.
Usually, after an order is placed, it's first processed in the warehouse before being shipped and this phase normally takes 1-2 business days.
The reason behind this delay in processing is the fact that in this period a very high number of orders have been placed on our website which caused processing delays.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
We're diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible.
Furthermore, to address your concerns regarding the wrongful processing status which hinders the exchange, we kindly ask you to contact us at [email protected]. You can also send us a private message here with your email address or order number, for us to further investigate and take action on this unfortunate situation.
We apologize for any inconvenience caused and appreciate your patience and understanding in this manner.
Best,
Adore Me
You guys have made shopping for lingerie exciting and affordable for us plus sized girls. Thank you!
Hi Liz,
Thanks you so much for reviewing us!
We are delighted to hear that you enjoyed your new lingerie set! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks!
And please don’t forget that we are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
XO,
Adore Me
Life order on January 15th I still have not received it. The status still says processing. I have sent emails that have gone unanswered and it seems that no one can tell me anything other than its processing. More accurately, it didn't take them this long to process my payment! SKIP THOS BUSINESS. DO NOT ORDER FROM THEM!!
Hello Twanya,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
After an order is placed it's first processed in the warehouse before being shipped and this phase normally takes 1-2 business days.
The reason behind this delay in processing is the fact that in this period a very high number of orders have been placed on our website which caused processing delays.
We're diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible.
Furthermore, to address your concerns and be able to help you in the best way possible, we kindly ask you to contact us at [email protected]. You can also send us a private message here with your email address or order number, for us to further investigate and take action on this unfortunate situation.
We apologize for any inconvenience caused and appreciate your patience and understanding in this manner.
Best,
Adore Me
I placed an order over a week ago. I had some additional questions and sent an email. My emails were answered right away. I was happy with that. Then I followed up on my order and it says it is still processing. Ok, I emailed Adore Me again and no response other then an auto response. I have attempted to call customer service for a week no with no success. SO I said fine, I will cancel my order and request a refund. Nope not eligible for one. I was really wanting my order before I leave the country for a month. Still nothing. Still nothing, still waiting for my order, a refund or at least an email on the status. NOT HAPPY AT ALL!
Hello Melissa,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
After an order is placed it's first processed in the warehouse before being shipped and this phase normally takes 1-2 business days.
The reason behind this delay in processing is the fact that in this period a very high number of orders have been placed on our website which caused processing delays.
We're diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible.
Furthermore, to address your concerns and be able to help you in the best way possible, we kindly ask you to contact us at [email protected]. You can also send us a private message here with your email address or order number, for us to further investigate and take action on this unfortunate situation.
We apologize for any inconvenience caused and appreciate your patience and understanding in this manner.
Best,
Adore Me
In a previous, I only gave them a 1. But, after several emails back and forth, my package finally arrived 18 days after I ordered. In order to smooth things over, they gave me a full refund. And, I did order again from Adoreme -- my wife likes their stuff.
Hello William,
Thank you for your review!
First of all, we want to apologize for all the hassle the shipping of you order may have caused.
We understand how frustrating these unfortunate delivery occurrences must be and please rest assured that we are indeed diligently working on improving our shipping methods and processes in order to get all orders shipped as soon as possible and afterwards get back to the 1-2 business day processing time as soon as possible.
Furthermore, we can confirm that your order was shipped and it will be delivered in the shortest time possible. Also, we could see that you have already been contacted by our customer relationship representatives and were provided with a resolution for this situation.
For any other question or concern you may have in the future, please don’t hesitate to contact us! We are always happy to help!
Best,
Adore Me
VIP membership monthly billing aside if you do not skip the month, the product itself has much to be desired. If you like cute design at a good price, this will suffice. However, if product quality is an issue for you, I'd recommend you go elsewhere. I have three sets of underwear from AdoreMe and either the elastic began to tear or fray, the crotch lining began to have holes or fray, and/or the lace started to fray -- all within just a few wears.
The design is nice and it's fine to have matching underwear. The fit is okay (albeit not that fantastic) but I'd go for better quality at a higher price which will last longer (and I hand wash my underwear).
Too bad, I really wanted to become a loyal customer but I prefer my underwear (particularly my panties) to last for more than five wears. As they say, you get what you pay for (although for the price they could still have better quality).
Hello Cinner,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with the panties bought. It is not our intention to create inconveniences for our customers while ordering and wearing the items bought, as we truly want to ensure you consistently receive good quality, perfectly fit garments.
Furthermore, to address your concerns and be able to help you in the best way possible, we kindly ask you to contact us at [email protected]. You can also send us a private message here with your email address or order number, for us to further investigate and take action on this unfortunate situation.
We are looking forward to hearing from you as we want to help you as quick as we can.
Best,
Adore Me
I placed an order on January 14. I have yet to receive anything. At this point is still processing. When you try to call no one answers. They have no problem processing the payment. That goes on your charge right away. Never had this much trouble with any other company. This is my first time buying and I will never buy again.
Hello Melaney,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with the shipping of your order.
It is not our intention to create inconveniences for our customers while ordering and we truly understand how important it is for you to not only receive quality products, but also have them processed and delivered in a timely manner. Please be advised that after an order is placed it's first processed in the warehouse before being shipped and this phase normally takes 1-2 business days.
We deeply apologize for the delay in processing, we are aware of the issue you’ve encountered and we are diligently working on eliminating this problem, so we may be able to ship all orders as soon as possible.
Furthermore, to address your concerns and be able to help you in the best way possible, we kindly ask you to contact us at [email protected]. You can also send us a private message here with your email address or order number, for us to further investigate and take action on this unfortunate situation.
We are looking forward to hearing from you as we want to help you as quick as we can.
Best,
Adore Me
I swear ya'll are enablers! Lol. Everything fits perfectly, so cute and sexy and I feel amazing wearing them!
Hi Rebecca,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
Love my shorts/shirt pj's. Fit to size and great to hang out in too. All the bra and pantie sets I have purchased have fit well. I love the great seletion of colors and styles. I had to return 1 time and had a very pleasant experience doing it. Person (Who I could understand) was great to work with and new lingerie was sent without any problems. Wonderful customer service!
Hi Janet,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]
Bra and panty sizes were spot on, and the pajamas fit perfectly and they are soo soo comfortable. I will finally be able to get a good night of sleep and look so sexy doing it!
Hi Edward,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
[email protected]
I am extremely disappointed with this company and their service. I am a first time customer. They had no problem taking my money but now its been over 7 days and I still am without my order. I asked if I could cancel and get a refund and they told me NO!?! That refund request must be made 30 mins after purchase. There are other companies that offer cute bras and panties like Lane Bryant and at least they abide by what they when it comes to shipping. DO NOT SPEND YOUR MONEY WITH THIS COMPANY GO ELSE WHERE!
Hello Alona,
Thank you for your review and for letting us know!
We are deeply sorry to hear you had such an unpleasant experience with the shipping of your first Adore Me order.
Please be assured that it is not our intention to create inconveniences for our customers while ordering and we do want to ensure both the best quality for our products and the delivery service. To address your concerns, we took a look in our system and could see that you order was placed on January 14th.
Unfortunately, due to an unprecedented volume of sales registered in the last period, our warehouse is trying to diligently pack all the items and send them to our customers as quick as possible.
Furthermore, we would like to let you know that we are doing our best to make sure that your order will arrive in the shortest time possible.
We deeply apologize for all the hassle this situation may have caused and please don’t hesitate to contact us at any time for further information.
Best,
Adore Me
[email protected]
I saw commercials for adoreme.com and was so excited to go check out all the pretty styles they had to choose from, only to find out they didn't have what I was looking for at all! Not a single plus sized bra that had push up or padding, let alone add 2 cup sizes like I like! I'm a 42DD or a 40DDD and half the reason I'm overweight is because I'm flat chested and if I didn't stay overweight, my chest would look like a 12 year old boys, so yes even as plus size girl, I need padding! I had a lingerie shop I had frequented my entire life(at the mall, extremely famous store and runway show) but when I gained a little weight and went from a 38- 40 or 42, I could no longer shop there.It has been a year and I still can't find what I want. I thought adoreme was the answer to my prayers, but I stead I'm EXTREMELY DISAPPOINTED...
Hello Tanya,
Thank you for reviewing Adore Me and for the feedback provided!
We are terribly sorry to hear that you couldn’t find everything you wanted on our website, but rest assured that we're always working on widening our offered size range and corresponding styles.
For the sake of variety, many to most of our sets are only available for a limited time, but we do replenish many popular items around the middle of every month. Therefore, we would kindly recommend visiting our website towards the end of the month or within the starting of next month, when a new collection will also be available!
Let us know if you have any questions! We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best,
Adore Me
[email protected]
So soft! SI comfortable! True to size. I just love all the products I have ordered so far! I got the robe and some pjs. Don't remember the name. But I love them both.
Hi Britney,
Thanks for the review!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
[email protected]
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sabrina,
Thanks for reviewing us!
We’re so happy to hear you had a great experience with us! Do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
And please don’t forget that we are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best,
Adore Me
[email protected]