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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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As a first time customer I will NEVER order from here again. I placed an order on January 8th and it is still "processing" as of January 18th. Their "processing" phase is noted to take 1-2 business days and here I am on day 10. Their delivery window was Jan 11-17th. I have spoken with customer service 3 times in which I was told I "just needed to be patient as the warehouse is backed up." If the warehouse is backed up and orders from 10 days ago still haven't shipped then perhaps they should stop taking orders to catch up. They put $10 towards my account which is a waste as I will never spend another cent here again. So disappointing.
I've ordered from them several times now and I am pleased with the quality of their products. They also have excellent customer service and fast shipping. Their packaging is awesome too. Even when i've had issues with the post office disposing my package from them, they were very understanding and accommodating. 100% recommend!
Hi Haley,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
[email protected]
My first purchase from Adore Me and I really like the fit and comfort of the bra. Looking forward to my next month so I can make a purchase.
Hi Carlotta,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
First time customer and I'm totally satisfied with my purchase. Joined as a VIP MEMBER and totally worth it
Hi Belinda,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
Bought a red bra and matching thong. It was more beautiful in person than on my computer screen. Love the soft lace and scallops. Perfect for Valentine's Day with my special someone.
Hi Vanessa,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
The underwear didn't fit. The material was very scratchy and cheaply made. I tried to unsubscribe many times, then finding out they were still billing me for months. When I finally (hopefully) unsubscribed for the second time, it took me an hour to get the job completed. I spoke to customer service twice because the directions were hard to follow. It should not have been that difficult.
I'm a very unsatisfied customer. Please think twice about ordering from any company. Now I choose to only order from Amazon.com.
Hello Betty,
Thank you for your review!
First of all, we would like to apologize for any inconvenience this unfortunate misunderstanding regarding the Adore Me VIP may have caused.
Furthermore, we would like to explain how the membership works. The VIP membership is only one of two options offered to customers upon checkout with their first order. Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the fifth reminding them to either skip the month or make a purchase. VIP members who do not shop or skip by the 6th day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the 6th day 11:59:59 p.m. EST), may change their minds and are free to shop any item in their showroom throughout the month.
Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits (all information presented above can be accessed here: https://www.adoreme.com/how_it_works)
Customers are able to unsubscribe online, directly from their account and are able to request a refund directly, here: http://www.adoreme.com/charges, within 30 days of the charge.
Furthermore, to address your concerns, be able to verify this situation and help you in the best way possible, please don’t hesitate to contact us at [email protected].
We are looking forward to hearing from you as we want to help you as quick as we can.
Best,
Adore Me
I placed my first order and it took 30 days before I received it. This was the first time I ordered from Adore Me. I contacted the USPS and they stated I had to contact the shipper. I did and they did apologize and provided me with a coupon for a free outfit (which wasn't bad). I thought maybe my original order was lost due to the holiday season. However, I have since placed the 2nd order and it stated it was shipped on 12/15/16. It is now 1/10/17 and I have not received the 2nd order yet. I would highly recommend to Adore Me to obtain a new shipping method.
I ordered a OX size but normally wear an XL. The lingerie fit more like a Med. So now it just sits in my draw!
Hello Diahann,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with the shipping of your order. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped and delivered in a timely manner. However, for a very little number of orders, this kind of unfortunate delivery occurrences may arise, also due to the high volume of packages delivered by our third party carriers.
We do hope that in the future we'll be able to provide even more efficient delivery methods for our customers.
Upon further investigations, we could see that for the first order placed, because the delivery got delayed but we wanted you to get to enjoy the desired set, our customer care representatives offered a voucher code to reorder free of charge.
In the meantime, as you have also informed us that unfortunately the size chosen for the set wasn’t perfect, we have enabled on your account the option to exchange it and our customer representatives contacted you for a proper resolution to this overall misfortunate situation.
Should you have any other questions or concerns, please let us know. We are always happy to help!
Best,
Adore Me
[email protected]
Customer service was quick, easy, and pleasant when I had an issue with my account. The wide range of products, in size and style, make this site my go to. I recommend it to all of my friends!
Hi Alexandria,
Thanks for the awesome review!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
[email protected]
Their business model is a scam to rip you off. Stay far away from these thieves or you will pay for garbage.
Hello Susy,
Thank you for your review!
First of all, we would like to apologize for any inconvenience this unfortunate misunderstanding regarding the Adore Me VIP may have caused. We always try to make our VIP introductory offers as clear as possible to avoid any unwanted confusions.
Furthermore, we would like to explain how the membership works. The VIP membership is only one of two options offered to customers upon checkout with their first order. Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the fifth reminding them to either skip the month or make a purchase. After creating an account customers are welcome to place their first order whenever they see fit and they have access to all the information beforehand in the FAQ page, since the moment they create the account.
VIP members who do not shop or skip by the 6th day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the 6th day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month.
Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits (all information presented above can be accessed here: https://www.adoreme.com/how_it_works)
Customers are also able to unsubscribe online, directly from their account and can request a refund directly, here: http://www.adoreme.com/charges, within 30 days of the charge.
Should you be in need of any further assistance, please let us know. We are always happy to help!
Best,
Adore Me
[email protected]
Nice. A great website to really buy nice lingerie.
Hi Tarsha,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
[email protected]
My previous review touched on shipping and it delays. I still stand by the poor delivery service I was provided and strong advise that alternative methods are used. My packaged arrived looking as though it fought a losing battle as if little care was taken in it's transport and I'm grateful it was merely clothing. Adding insult to injury versus knocking on my door and allowing me ask why my package was so mangled it was forcibly crammed into standard size mail box.
As for the products only one item seemed to fit and even that item is debatable. I ordered according to the chart having my size in mind knowing every company has there own unit of measurements a 12 for one is a 10 for another, The strapless bra for the Julie contour should have the silicone lining at the end of the band of the bra as well to keep it from moving or rolling and settling under the bust for bustier women such as myself or else it's not very comfortable the bottoms despite saying the were my size are also quite big but bearable. As Mikelle Plus the pants were falling off me and the top actually seemed small in the bust area despite it's size they don't allow you to order the 2 piece according to top and bottom like with their bra and pantie sets so keep that in mind when you order this set. The color was nice and everything did indeed look like the photos some minor changes but if ever I decided to reorder I'm staying away from their default shipping.
P.S. Adore me did end up returning the funds to my charge and I appreciate the promptness in regards to my review, however it shouldn't take a customer this much hassle to receive assistance with an order. I feel this matter could have been resolved with proper communication the when the problem occurred and we spoke. Also ensuring the customer as the proper tracking information as what they gave me when I order versus what they gave me when I complained and asked for my refund were 2 different things.
Hello Marie,
Thank you for your review!
We always appreciate customers who let us know when things aren’t right and we agree that this kind of situations can be better and faster addressed!
We do to apologize for all inconveniences caused by this unfortunate shipping occurrence and the hassle you went through with our customer care representatives.
Please rest assured that we will do our best to avoid this kind of situations in the future, by both investing in better interactions with our customer representatives and also improving the efficiency of our delivery methods, towards a more pleasant experience.
Should you have any other questions or concerns, please let us know. We are always happy to help!
Best,
Adore Me
[email protected]
The Bra and panty sets I purchase for my wife are always a great gift. Although she gets a set every month she is so surprised of the wide range variety. It's a nice treat for her I love seeing her face when she opens the box.
Hi Charles,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you and your wife again and again!
XO,
Adore Me
[email protected]
I love the look and fit of this bra and panty set. Adore Me never fails to deliver on quality and the ability to make me feel and look sexy!
Hi Cheri,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
Literally you have to die to get off their automatic billing list. I've called, written, and done it again. Their underwear is awful. Uncomfortable, scratchy, barely fit... seriously overrated trash with a business model designed to confuse and steal your money. AVOID THEM AT ALL COSTS!
Hello Rhonda,
Thank you for your review!
First of all, we would like to apologize for any inconvenience this unfortunate misunderstanding regarding the Adore Me VIP may have caused.
Furthermore, we would like to explain how the membership works. The VIP membership is only one of two options offered to customers upon checkout with their first order. Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the fifth reminding them to either skip the month or make a purchase.
Also, any customer is able to unsubscribe online, directly from their account or simply visit our online helpdesk ( www.adoreme.com/helpdesk) and follow the instructions.
To address your concerns, I took a look into your account and could see that you have been successfully unsubscribed from the membership on January 2nd, 2017. Therefore, there is no need to worry as no further automatic charges will be issued for this account.
Moreover, as requested, we have also deleted your credit card information from our database.
We once again apologize for any inconvenience caused and should you have any other questions or concerns, please let us know. We are always happy to help!
Best,
Adore Me
[email protected]
My wife loves your products and consistently states how every item fits perfectly and is so comfortable. I have purchased from other sites without the same satisfaction.
Thank you! You've made shopping for lingerie fun and simple.
Hi Alexander,
Thanks for your feedback.
We’re glad to hear that both you and your wife had such a great experience!
Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]
I'm in love with my purchase. I can't wait to order more.
Hi Michell,
Thanks for the review!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
[email protected]
I ordered a bra and panty lingerie set that didn't arrive at my house, I believe it was delivered to the wrong address. When I reached out to Adore Me, they responded quickly and effectively! I even replied back with a question and the service consultant responded immediately. They offered me any product on the site as a replacement since the original I had ordered was sold out. I ordered a nice robe and the quality is fantastic! I'm excited to be a VIP and look forward to the monthly collections
Hi Nikki,
Thanks for the great review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Hope we will impress you again and again!
XO,
Adore Me
[email protected]
Once you figure out the sizing, its great! I have really enjoyed my bra and panty sets and refer friends all the time.
Hi Amber,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; thanks for sharing the great news with friends!
XO,
Adore Me
[email protected]
I love the pieces I bought, but I will say that the bras do run a bit small. I am a 44 DDD in most stores, but the bra I bought from here is a bit snug. I just wish that your clothes ran true to size.
Hi Kyla,
Thanks for the review, we’re sorry to hear that!
Shopping for intimates online can be tricky, and you should only wear lingerie you really love. We understand!
When was the last time you were fitted professionally? Fit varies slightly with different brands and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year, and you can always reference our size guide (located next to each product’s size dropdown menu).
Would you like to exchange this set? Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
[email protected]
The bra I ordered is so comfortable, no underwire, no trying to fix it all day to keep it in place. I simply LOVE it! It can be really difficult to order the right size online, but adore me always has the perfect fit. The color and lace is elegant and beautiful. I love the way it's packaged like a gift, just for me! Thank you, adore me, for a great product.
Hi Rosie,
Thanks for the great review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Hope we will impress you again and again!
XO,
Adore Me
[email protected]
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Hello Stephanie,
Thank you for your review!
We are deeply sorry to hear you went through this unpleasant experience with the shipping of your order, as here at Adore Me we do understand how important it is for customers to not only receive quality products, but also have them processed and delivered in a timely manner.
Therefore, we apologize for the delay in processing, we are aware of this issue created by an unprecedented number of orders and we are already diligently working on eliminating it, so we can ship all orders as soon as possible.
Furthermore, to address your concerns, we can also confirm that your order #301539732 was shipped from our warehouse and will be delivered to you in the shortest time.
Please rest assured that for future orders we will take all measures to insure these unfortunate occurrences won’t arise anymore.
Should you have any other question or concern, don’t hesitate to contact us! We are always happy to help!
Best,
Adore Me
[email protected]