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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
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Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered something for my wife for Valentine's Day on Jan 18. Giving plenty of time to recive the item. Two and a half weeks and 2 phone calls to them my order still processing. Web site says 2-3 days to process orders. Just a scam complete lies from phone service. Web site says can't cancel after 30 min. This place needs shut down. I responded to the email about my phone contact. Total automated response. Shut this scam down. Why charging credit cards if not shipped. Total thiefs. Don't charge until items shipped
Adore me needs to be upfront about shipping times. The website says 3-5 business days and needs to say 2 weeks or more! It has been 5 business days for me and the order still says processing, which means it has not shipped yet. They take payment immediately and do not deliver as promised. I've emailed twice for updates and have not received a response so don't tell me to email *******@adoreme, be honest with your customers and don't bill until items ship.
UPDATE***Once they responded to my emails, Adoreme gave me a discount on my merchandise for the delayed shipping which does help ease my buyers remorse. The merchandise has shipped but I still haven't received it, hopefully any day now!
Hello Carey,
Thank you for writing this review!
We are very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
This is why, we deeply regret the bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
In the meantime, I am happy to see that you have been in contact with our customer relationship specialists, you were assisted with this unfortunate shipping occurrence and that your order is currently being delivered and will soon arrive at destination.
We apologize for any inconvenience caused and truly appreciate your patience and understanding in this matter.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
[email protected]
I ordered something on the 27th it's still saying proccessing I've tried to email. No answer I've tried to call left on hold for 10 mins so I finally hung up. They were quick to take my money but not ship my order. I'm very frustrated!
Hello Autumn,
Thank you so much for the review!
First of all, we want to apologize for the unfortunate experience you had with the shipping of your first order.
Please trust us that we truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
The reason behind this delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
However, we are always learning from each and every experience and besides the fact that we are diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible, we are already implementing new ways of optimizing the shipping process and also improving customer relationship interactions.
Furthermore, we are happy to see that you stayed in contact with our customer care and they were able to provide a resolution for this unfortunate occurrence. Moreover, as your order is being delivered and will soon reach its destination, we truly hope you will be enjoying the set purchased and that you will give us once again the chance to prove that beside quality garments, we can also offer matching standard services.
We appreciate your patience and understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best,
Adore Me
[email protected]
I ordered from there special of $19.95 and still have not received it. I order on the 12th of January they charged my card right away and it says 3-5 day shipping which my item was in stock that I ordered. It is now the 31st of January. I have emailed them a few times and have got a response saying the were going to send it right out. Ha bull$#*!. I emailed them a week ago about my order again and no response. It says it still being processed. No refund. Said they would give me half off didn't do that. NEVER again will I order from them. They gave me a $10.00 Off my next order but I won't be ordering from them again.
Hello Cindy,
Thank you for writing this review and letting us know!
We are very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
This is why, we deeply regret the bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages.
We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
In the meantime, I am happy to see that you have been in contact with our customer relationship specialists, you were assisted with this unfortunate shipping occurrence and also, your items were delivered on February 4th.
We apologize for any inconvenience caused, appreciate your patience and understanding in this matter and truly hope you will be enjoying the set purchased!
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
*UPDATE*
AdoreMe contacted me after submitting my review and sincerely apologized. They assessed my situation and provided me with a partial refund for the inconvenience. I'm gonna give them the benefit of the doubt and believe they honestly were just under prepared for the high volume orders. I look forward to my order and to shopping with them in the future.
*END UPDATE*
------------------------------
I've had my eye on some of the pieces from AdoreMe for awhile and after some of my favorite youtubers recommended it, I bit the bullet.
I placed my order for a PJ set on January 12th. It is now January 31 and my order still shows processing. THAT'S 19 DAYS. I've contacted customer service and only been provided with a "we're sorry, heres $10 off your next purchase (order now and you'll get it in time for christmas 2017!) (they didn't say that), your order will ship out by the end of the week."
At first, I was totally understanding, there was a sale, v-day is coming up, ok, I'll give them the benefit of the doubt. Then another week passed and, OH, here comes another week. Like someone else mentioned, oversea's orders get here quicker than that. I'm very curious what the heck they're doing in the warehouse! Just hanging out and shipping one order a day? Maybe they're out of stock?
At this point, I'd really like to cancel my order, even for the sake of the cute PJs cuz 20 bucks don't grow on a tree. But I'm a pretty nice lady, so I'll wait till the three week marker and then try to cancel with AdoreMe again or go through Paypal.
The End.
Hello Julia,
Thank you so much for the review and letting us know!
First of all, we are deeply sorry to hear you had such an unpleasant experience with the shipping of your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
The reason behind this delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
Please trust us that we are diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible.
We know how important it is, especially in this period, close to Valentine's, to ship out orders in a timely manner and that's why we're doing our best to process and ship out as many orders as possible every day.
In the meantime, upon verifying your account to see how we may assist you, we are happy to see that you have been in contact with our customer relationship agents and were provided with a resolution for this unfortunate occurrence.
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best,
Adore Me
[email protected]
As a girl that's well endowed, finding a good selection of pretty, true to size bras that don't cost you your first born is next to impossible. But since finding AdoreMe, I've bought myself more bras in a few months than I have in the last couple years. I'm so happy and so are my girls!
Hi Kara,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
[email protected]
These are the first bras that fit beautifully and they are comfortable from day one! Plus---they are gorgeous!
Hi Teresa,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie sets.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
Last week I left a very critical but honest review of Adore Me on this page. In the interest of fairness, I feel like should add an addendum. While their actual shipping times and insistence on leading customers to believe that they can fulfill their orders within a week are beyond ridiculous, their products are fantastic. I have an extremely large bust and this is the first time I have actually gotten reasonably priced, well made, supportive and sexy bras from an online store. I still don't want to shop with them again but I would recommend them to someone more patient than myself.
Hello Dawn,
Thank you so much for the review!
We are however very sorry to hear that your first order with us was submitted to this unfortunate shipping delay.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
Upon verifying your account to see how we may assist you further, we are happy to see that you received your products and truly hope to enjoy them in full!
Also, we are glad that you have been in contact with our customer relationship agents and the situation was properly handled to meet your expectations.
We apologize for the inconvenience caused and appreciate your understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best,
Adore Me
[email protected]
Shipping is suppose to take 1-2 business days. I had ordered my order on january 14,2017, it is now january 30th and my item currently says it is still being processed and not shipped. It had already charged my credit card as well. I tried calling and i am currently on the phone waiting for a representative to answer the phone, i have been waiting for about 20 minutes now and no answer. I am so disappointed and would not recommend this site to any person around me.
Hello Alicia,
Thank you so much for the review and letting us know!
First of all, we are deeply sorry to hear you had such an unpleasant experience with the shipping of your first order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
The reason behind this delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
Please trust us that we are diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible.
In the meantime, upon verifying your account to see how we may assist you, we are happy to see that you have been in contact with our customer relationship agents and were provided with a resolution for this unfortunate occurrence.
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best,
Adore Me
[email protected]
I ordered something on the 13th of January and have yet to receive it - it's the 29th, now. I've contacted customer support twice now. I'm very dissatisfied that they already have removed money from my account, yet I have not had a chance to enjoy the product that I've paid for. It would be nice if they could at least give a reason for the backlog - maybe let customers know that they do not have the item in stock or something. So far, I've been promised three times that my order would be shipping out within the next day or two.
Honestly, I have sticky notes everywhere to keep my eye on this - I'm worried they will pocket the money and never actually send me the product.
Hello Chelsia,
Thank you so much for taking the time to write to us!
First of all, we are deeply sorry to hear you had such an unpleasant experience with the shipping of your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
The reason behind this delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
Please trust us that we are diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible.
In the meantime, upon verifying your account to see how we may assist you, we are happy that you have been in contact with our customer relationship agents and were provided with a resolution for this unfortunate occurrence.
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best wishes,
Adore Me
I ordered two sets from adore me and paid an extra 10 dollars to get it here by the 27th- the date given on their shipping checkout step. It is the 27th and the tracking information says that the items are still in New Jersey. When I called customer service, first, I waited on hold for 10 minutes and then the system hung up on me! When I called back, it was another 8 minutes before someone picked up. Then she told me that she could not help me because the site needs 1-2 days to process the order before the 3 day shipping time. When I explained that the date I was going off of was the one that the adore me site gave me, she said that it was an error in the system. No refund, no help whatsoever. So they just milked an extra 10 dollars out of me for literally nothing. I will not be a return customer!
Hello Anna,
Thank you for the review!
We are very sorry to hear about this unfortunate occurrence regarding the expedited shipping of your order and we apologize for any inconvenience caused.
Please rest assured that we took notice of this incident and we will investigate it further with our third party carrier, in order to improve deliveries in the future.
Furthermore, we are happy to see that you have been contacted by our customer relationship representatives and provided with a refund for the shipping fee paid, as the expedited delivery didn’t meet the conditions.
Also, as your order is already out for delivery in the destination town, the package should arrive very soon.
Should you have any further concerns, please don’t hesitate to contact us!
Best,
Adore Me
[email protected]
I ordered my set on the 17th confident that I would be receiving my order in time for my weekend getaway this weekend, because of their "3-5 business day shipping" guarantee. Here it is. 8 business days later... and it has not even shipped yet! On the 24th I conversed with someone from the company via e-mail about my concern and they assured my my order would ship in 1-2 days. Still nothing. And now when I try to contact them, be it on their website or via email, I get zero response. I'm feeling quite scammed, and upon reading their copy and pasted response to everyone's similar complaints to mine, I know the best I will get is them instructing me to do what I've already done...
Hello Katie,
Thank you for your review and for letting us know!
We are sorry to hear you had such an unpleasant experience with the shipping of your order.
It is not our intention to create inconveniences for our customers while ordering and we truly understand how important it is for you to not only receive quality products, but also have them processed and delivered in a timely manner.
We deeply apologize for the delay in processing, we are aware of the issue you’ve encountered and were diligently working on eliminating this problem so we may be able to ship all orders as soon as possible.
Furthermore, to address your concerns and be able to help you in the best way possible, we kindly ask you to contact us at [email protected]. You can also send us a private message here with your email address or order number, for us to further investigate and take action.
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Best,
Adore Me
I love my latest purchase from Adore me! I purchased 3 sets at one time this last time! I love how each one looks and feels! I'm so hooked!
Hi Danielle,
Thanks for the review!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
[email protected]
I would recommend Adore me to any woman. I just love the fit colors and how it feels. Beautiful lingerie for an affordable price! I have ordered many sets and will keep ordering! So ladies try it out! U will be glad you did!
Hi Elizabeth,
Thanks for reviewing us!
We’re so happy to hear you had a great experience with us! Do not hesitate to contact our friendly customer service team with any queries that come up as your browse.
And please don’t forget that we are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best,
Adore Me
[email protected]
They Missed quoted me and charge me three times the amount. They also signed me up for automatic payements which i didnt sign up for... I called and the lady althugh was very nice was in the phillipines and couldnt do anything but pu in a request for a refund! I called my credit card company and had them reverse the charges.
Hello David,
Thank you for the review!
I am very sorry to hear about this unfortunate misunderstanding regarding the Adore Me VIP membership and please allow me to offer a few details regarding the monthly charges mentioned.
The VIP membership is only one of two options offered to customers upon checkout with their first order. Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the fifth reminding them to either skip the month or make a purchase.
VIP members who do not shop or skip by the 6th day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the 6th day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month.
Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits.
Moreover, customers can find this information here: https://www.adoreme.com/how_it_works. Customers are able to unsubscribe online, directly from their account and are able to request a refund directly, here: http://www.adoreme.com/charges, within 30 days of the charge.
Furthermore, to address your concerns and be able to help you in the best way possible, we kindly ask you to contact us at [email protected]. You can also send us a private message here with your email address or order number, for us to further investigate and take action.
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Best,
Adore Me
After a few days of horrible experience adore me got my Order to me and it was great quality. I will buy from there again. Just a tip. Have patience with the company they will get your Order to you.
Hello Amanda,
Thank you for writing this review and letting us know!
We do apologize for the unfortunate occurrence encountered with the delivery of your order.
The reason behind this delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
Please rest assured that we are trying to resolve this issue as soon as possible.
Furthermore, we are very happy to hear that you have been contacted by our customer relationship representatives and surely hope that the situation was properly handled to meet your expectations.
Should you have any further concerns, please don’t hesitate to contact us!
Best,
Adore Me
[email protected]
So my bday weekend is coming up next week and i planned a 3 day weekend with my friends and my boyfriend. I ordered 3 pieces of sleep wear and one piece of lingerie on January 17,2017. It is not January 26,2017. Mind the fact ive been waiting patiently and constantly checking my Email just in case i missed the email notifying me that my package has been shipped. 10 days later and my package hasn't been shipped. So i decided to call customer service and they inform me that my package has in fact not been shipped and that the date that i need it for was not guaranteed which was for Feb 1,2017. Im not quite sure why would it take this long. So i decided i wanted to cancel my entire order just to be informed that the customer service rep was unable to cancel orders so then she offers me to option of receiving a refund but for only half of the total and still being able to receive the package. Which i was no where near interested in but has no choice but to take it. After processing my refund i ask for my membership to be cancelled just to be informed that she couldn't do it over the phone but that i had to go online and do it myself. What kind of website is this ive never had to go through so much just for some clothes.
Hello Dodlie,
Thank you for your review!
We are deeply sorry you had such an unpleasant experience with your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
The reason behind this unfortunate delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
We are diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible.
Furthermore, regarding the VIP membership, please note that customers are able to easily unsubscribe online, directly from their account or by visiting our online helpdesk ( www.adoreme.com/helpdesk) and following the instructions.
As the unsubscription represents a step where some of the accumulated benefits will be forfeited, customers first read and acknowledge these aspects before proceeding.
This is the reason why the unsubscription process must be done by the customer itself.
Furthermore, to address your concerns and be able to help you in the best way possible, we kindly ask you to contact us at [email protected]. You can also send us a private message here with your email address or order number, for us to further investigate and take action on this unfortunate situation.
Best,
Adore Me
Best places for nighties and bra sets. A large assortment of styles and colors to choose from makes it very convenient.
Hi Rhonda,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie sets.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
Excellent lingerie. Top quality and extremely sexy. Beautifully packaged and timely delivered. You can't beat the price for such nice sets.
Hi Virginia,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]
I would rather shop here than at Fredrick's of Hollywood I love the quality of the merchandise and the fast friendly resorts I get from the customer service department they treat you like your family
Hi Samantha,
Thanks for the great review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Please don’t forget that we are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Hope we will impress you again and again!
XO,
Adore Me
[email protected]
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rick,
Thank you for your review!
We are very sorry to hear that you had such an unfortunate experience with the shipping of your order, as it is never our intention to create inconveniences for our customers and we do try our best to always assure the delivery time stated on our website.
The reason behind this delay in processing is the fact that in this period a very high number of orders have been placed on our website which caused processing delays.
We're diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible.
Furthermore, we are happy to see that you have been in contact with our customer care representatives and provided with a resolution for this unfortunate occurrence. We are looking forward to receive your feedback also after you will have worn the lingerie purchased!
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Best,
Adore Me
[email protected]