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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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The products that I buy are always well made and beautiful. But the shipping is horrible. I understand that I am on the west coast and the items come from back East, but it still shouldn't take 2 weeks to get the products, especially since it is marked as shipped the next day. It's mostly the partner carrier, because once it gets to USPS it only takes 2 days. I've tracked the shipments and sometimes it stays on the east coast for over a week. Sometimes the tracking shows shipped as a later date after USPS has already accepted the package for delivery.
I love all my orders. Good quality. Customer service the best. Orders filled & sent on time, I am a very satisfied customer.
Hello Irma,
Thank you for awesome review.
We love your enthusiastic feedback and we are happy that we have impressed you from start to finish. We are ready to wow you repeatedly as we release brand new styles in the beginning of each month. Check back soon!
XO,
Adore Me
I will keep my subscription to Adore Me because I thought the product selection was wide enough for someone like me with a varying style. I thought the site was shopper friendly, but I still do not like the auto draft from the account every month with no text alert. The sizes were great and I loved my sets. The fact that it showed up in a box was so great! The items were safe and sound in there.
*EDIT Text is sent every month now. Still have my subscription. Love it. :)
Hi Autumn,
Thank you for the review, we apologize for any confusion!
It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://adoreme.com/charges.
If you're sure you still want to renounce your rewards and benefits that come with our VIP Membership, please make sure you are logged in into your account, and just click on this link: https://www.adoreme.com/customer/account?utm_source=unsubscription_macro&utm_medium=cc_email&utm_campaign=online_unsubscription.
- Go to the bottom of the page, click on Manage Membership Settings, afterwards click on Cancel Membership and follow the prompts until you receive the message "You have unsubscribed from the VIP Membership".
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]
I bought my wife some lingerie and the monthly billing would not stop. The problem was fixed but Why was I being billed and where was my money going? Nobody knew strange. Oh well great products and the problem was solved. You wont get my CC# again though.
Hi Scott,
Thank you for the review, we apologize for any confusion!
It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://adoreme.com/charges.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]
The items had a poor quality feel and didn't fit well
Hello Sylvia,
Thank you for taking the time to review us!
This information helps us to hear about our products directly from the source that matters the most: our customers. We apologize for the inconvenience the construction of this product may have caused. Don't worry, I'll make sure to forward your feedback to the proper departments, so they can further look into this matter to improve this product, by both material and construction.
Shopping for intimates online can be tricky, and you should only wear lingerie you really love and that fits perfectly. We get it! Would you like to exchange this set? Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
Adore Me
[email protected]
I have made several purchases and I love the way they fit, how I look. Good quality for a great price.
Hi Aloma,
Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
The purchase was great but I did not like the subscription and like most people, I didn't read the fine print. I just wanted to purchase what I wanted and be done.
Hi Bridgett,
Thank you for the review, we apologize for any confusion!
It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://adoreme.com/charges.
If you're sure you still want to renounce your rewards and benefits that come with our VIP Membership, please make sure you are logged in into your account, and just click on this link: https://www.adoreme.com/customer/account?utm_source=unsubscription_macro&utm_medium=cc_email&utm_campaign=online_unsubscription.
- Go to the bottom of the page, click on Manage Membership Settings, afterwards click on Cancel Membership and follow the prompts until you receive the message "You have unsubscribed from the VIP Membership".
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]
Love the set... it's my second set I've purchased. I will continue to buy from this site. Very affordable and worth every penny.
Hi Kristina,
Thank you for your review! We understand how important is for our customers to receive the best products with an awesome fit at an affordable price!
Rest assured that we will forward your feedback to the most appropriate department in order for you to have an amazing experience with us!
Best,
Adore Me,
[email protected]
For some reason now I cannot get into my account and there is no help option to resolve my issues. It doesn't seem to be that they don't care but that their website does something wonky.
Hello Kiara,
Thank you for your feedback! It is greatly appreciated!
We are very pleased with the fact that you are enjoying our collections. We will certainly take this information into account in order for our customers to enjoy our products.
Do not hesitate to contact us if you would like help.
Best,
Adore Me,
[email protected]
Products are pretty, good quality and a great price. Shipping is fairly quick and it's always packaged well. Sizing is true and the selection is wonderful.
Hi Anissa,
Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Items I ordered were nice looking and fit great. They have a nice selection.
Hi Constance,
Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Lots of stuff does not fit ~ Either way too big or too small and same size marked. Some of the quality is horrible, I have had things fall apart after washing with no exchange or return available. When I say don't charge me and I get charged anyways, really messes up my account! More then half the time I get notified you have something new and when I go its gone. Then every now and then I get this great bra ~ Rare but it happens. Never wear the under-ware because Cotton is never an option just that silky crap! So that's a huge waste! My money and your supplies! Not sure Im love Adore me! I keep cancelling my months due to a lot of the issues above
Everything is always nice and good and I love shopping for myself and my daughters
Hi Aline,
Thank you for your review! We understand how important is for our customers to receive the best products with an awesome fit at an affordable price!
Rest assured that we will forward your feedback to the most appropriate department in order for you to have an amazing experience with us!
Best,
Adore Me,
[email protected]
I have been a member of AdoreMe for the past 5 years and I recommend it to anyone and everyone in my life. The bras are true to size, incredibly comfortable, and last multiple years. The return policy is incredibly fair and easy for the few times that I have had to return a bra for any various reasons (usually because I didn't realize they were front clasp and that just isn't a good look for me). As a side note, none of my partners have ever been less than appreciative of how anything looks.
Hi Maureen,
Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Love the sets and PJ's but one set I loved the thong ripped after I washed it and couldn't wear it again.
Items are nice looking on line but not really true to size. I wish that you can try the bras for 14 days if they don't work exchange or credit
Hello Sonja,
Thank you for taking the time to review us!
This information helps us to hear about our products directly from the source that matters the most: our customers. We apologize for the inconvenience the sizing of this product may have caused. Don't worry, I'll make sure to forward your feedback to the proper departments, so they can further look into this matter to improve this product, by both fit and sizing.
Shopping for intimates online can be tricky, and you should only wear lingerie you really love and that fits perfectly. We get it! Would you like to exchange this set? Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
Adore Me
[email protected]
Wife loves everything I have bought her
Some styles sell out to quick
Love the buy one get one free offers
Hello Julie,
Thank you for awesome review.
We love your enthusiastic feedback and we are happy that we have impressed you from start to finish. We are ready to wow you repeatedly as we release brand new styles in the beginning of each month. Check back soon!
XO,
Adore Me
I've bought good quality and comfortable items from them for myself and as gifts. I do find their return/exchange policy a little annoying as you don't get a full cash refund for your purchase.
Hello,
Thank you for your feedback.
It is true that with returns there is an automated $5.95 worth of restocking fee withhold, but our customer service representatives are more than happy to overrule this process and issue a refund for this fee as well, especially if there has been a problem related to the order or it is your first return with us and you did not know about the restocking fee.
We understand that when problems occur our customers may not always wish to keep their items and we do not want them to be stuck with items that they may no longer need.
As soon as you receive the notification email that we have processed your return please contact us via email and you can be sure to receive a full refund.
Thank you for your patience and understanding. We are genuinely sorry about the disappointment our product has caused you.
Kind regards,
Adore Me
Can't beat the fit, and the styles are always great, the new styles monthly is a little treat for myself.
Hi Cor,
Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hello Thomas,
Thank you for bringing this to our attention.
We are deeply sorry to hear that it took so long for your package to reach you. Packages take 3 to 5 business days to deliver with the free shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account to cover the cost of a guaranteed express shipping on a future order of yours.
We do hope that you will not encounter similar shipping issues in the future.
Kind reagrds,
Adore Me