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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I would never recommend Adore Me to anyone. You will be cheated out of your money! Their website boasted 5 pairs of panties for $20. I ordered 5 pairs and ONLY received ONE pair.
Each Project have a great quality perfect design with amazing attractive colors love to purchase another one
Editing my former review because the company got in touch with me and sorted everything out! Thank you.
I ordered from here once a bra and panties. You get your product but small size panties are actually like a large. Wouldn't recommend. Bra size runs maybe a size too small.
The worst part is they tried taking money out of my account 3 times last month without me ordering anything and without authorization so I had to inconveniently get a new bank card.
They ignored my emails, never refunded an order, then charged for shipping when I already paid it in my original order, charged 1 cent on my exchanges when the total said $0.00 and now they just charged a random $80 to my card when there are no orders or subscriptions on my account! Now I have to cancel my credit card :(
The sizes were great and I loved my sets. The fact that it showed up in a box was so great! The items were safe and sound in there. Excellent!
Hi Renee,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our products and service. We pay attention to every little detail in order for our customers to have an adorable experience!
We designed the chic box with lots of love so that it feels always like a treat when you receive them.
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
[email protected]
I have ordered many things on Adore Me that I have loved (lingerie, swimsuits, pajamas). However, this month a charge went through for $39.95 after I skipped the month, and the app shows that I have $0 of store credit. I was planning on keeping my membership to buy more swimsuits this summer, but if this issue is not resolved, then I will have to cancel.
We have returned unordered packages and canceled membership 3 times, they continue to charge for items not ordered. Don't be tricked into trying a membership. It's a scam!
This company is not honest! And they will never STOP sending emails after emails... even after you contact them to stop. They never do. The phone # they have listed goes to a survey not to there company. I ordered something 4 years ago and I can't get them to leave me alone... my inbox gets emails from them daily over and over again day in and day out. Do not get involved with this company, you will never get them to STOP
Hello Kim,
Thanks for the review, we’re sorry to hear about this issue.
To unsubscribe from our promotional emails you first have to log into your Adore Me account and customize your email preferences.
*Sign in and hover the mouse over "My Account" in the upper right hand corner of the page. Click Account Details to access email preferences*. You can then select “Unsubscribe Me from All Adore Me Emails” and save preferences.
If this problem continues to occur, please contact us by email and we would be happy to process this for you.
Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
I work at one of the physical stores. We focus entirely on body positivity and openness with customers. Women come in constantly that are genuinely surprised that we have their bra size. It's the most positive store in the entire mall and one of the most favorite jobs I've ever had
Scam. Charge you without making it clear whatsoever that it's a membership. They send you hundreds texts and messages and their products is cheap Chinese garbage
Hi Nico,
Thanks for the review, we’re sorry to hear that the membership was not clear. Please, be advised that we dedicate one third of the checkout page to inform our customers about this.
Please note the VIP membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
The VIP MEMBERSHIP is one of two payment options: an Adore Me exclusive way of shopping through a flexible membership program that gives great perks (e.g. Discount on every set) and limited obligations (no membership fees, no obligation to buy, can leave at any time).
The other is PAY AS YOU GO, a one-time purchase option, you select during checkout with your first order.
If you want to learn more about what being an Adore Me VIP means, what benefits you have and other essential information, please watch this video (1 minute!): https://www.adoreme.com/how_it_works
Rest assured that there are no obligation to make a purchase every month. Just go on your account, between the *1st and 5th* of each month, and either make a purchase or *SKIP THE MONTH*.
If you do not skip or make a purchase between the 1st and the 5th, you will see a **$39.95** refundable store credit charge on your card. This store credit is available for your use at any time.
We apologize for any inconvenience this confusion may have caused.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]
My account is overdrawn for the second time. I NEVER signed up for VIP because I can't keep up with the rules. Ordered 1 bra set 1/20 & they automatically signed me up for VIP. The only way out is if you go on their website and cancel. This is not fair! It's PREDATORY and I am without money until next week! This company is sneaky and I'll never trust online purchases again!@
Hi,
Thank you for the review, we apologize for any confusion!
It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://adoreme.com/charges.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]
They trick you into checking off a vip membership and continue to charge your credit card without your permission. Month after month they charge you under the guise that it's a "store credit". Junk merchandise and a recurring charge you can't get rid of.
Beware
Hi Penny,
Thank you for the review, we apologize for any confusion!
It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://adoreme.com/charges.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
Easy no long term commitment. Great way to finally have matching sets.
Hi Rachel,
Thanks for the great review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Hope we will impress you again and again!
XO,
Adore Me
[email protected]
I dont have a review on the product as it still has not arrived, I am in Canada and so maybe that is the problem? However, we are 11 days past the "scheduled to arrive" by date. I have made several attempts to contact the makers but I keep getting automated "typical answers to questions" the tracking button does nothing other than come to a blank screen. It is very frustrating!
Hello Colleen,
Thank you for contacting us and we are sorry to hear that you didn't receive your package yet.
We usually advise Canadian customers to wait up to 14 business days for their order to arrive, without factoring the time spent in customs.
Unfortunately, we can not account for the time spent going through the international customs and border services. We do apologize for any and all inconvenience this may cause.
If you still have not received your order by the 11th of March, please let us know so we can help you further.
Rest assured that we'll treat this with importance.
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Should you have any other questions, we would be happy to help.
Best regards,
Adore Me - Eniko
I unsubscribed because many of the sets I wanted were "low in stock" and didn't have either my bra or panty size available ever. Also returns aren't fun. I had to go to the library and have return labels printed out. Then they claimed they never recieved the return and tried to charge me. A series of phone calls cleared it up but it was just too much stress to make the return in the first place, to only be accused of never sending the 2 sets back. The lingerie I did buy (aside from the returns) fit well and was of good quality and comfort and build, however.
Hello Bridget,
Thank you so much for your feedback. This insightful information helps us to hear about our products and service directly from the source that matters the most: our customers.
We would like to inform you that your feedback is truly important to us as this kind of information is always taken into consideration in order for us to improve our services.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments and excellent services from AdoreMe.com.
Rest assured that your request has been forwarded to our design department and we hope to cater to your needs in the near future.
We are deeply sorry you had such a terrible experience regarding your latest return. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you. We are aware how mistakes can happen during the shipping back of the products, that is why we are happy to assist our customers in similar cases. We are glad to see that you have been helped with your return process.
Best,
Adore Me
[email protected]
Great service and fast delivery
Never had a problem
Hello Bobbie-Jean,
Thank you for the awesome review.
We love your enthusiastic feedback and we are happy that we have impressed you from start to finish. We are ready to wow you repeatedly as we release brand new styles in the beginning of each month. Check back soon!
XO,
Adore Me
Package never came and had to ask for refund. One of the many issues I've had with this company
Hello Candice,
Thank you for your honest review.
We are deeply sorry to hear that you had so much trouble with the shipping of your box. This is indeed concerning and we will investigate with our carrier.
We are glad to hear, though, that we could assist with a compensation. If there are any other issues that we can help with we would be happy to do so, we genuinely strive to provide excellent services.
Kind regards,
Adore Me
I find the site really convenient and accurate as far as what is pictured.The account tab on the left is nice. I've also dealt with customer service 2 or 3 times and had a great experience. I found everyone very helpful, pleasant, & informed. I appreciated receiving follow up emails or documentation of our call. I've already told a few people about you guys so far. I have an unusual size so that's what brought me to you. Always helps to get warning emails for pausing for the month too. Thanks for being great and offering various sizes that aren't available in stores. :D I try to leave reviews because the quality, price & fit are truly worth going for it. If only my weird size wouldn't sell out so much!
Hi Jillian,
Thank you so much for your review- we always love getting feedback from our valued customers!
We are truly happy to hear that you are enjoying our products and service. We pay attention to every little detail in order for our customers to have an adorable experience!
We designed the sets with lots of love so that it feels always like a treat when you receive them.
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
[email protected]
I absolutely love the service. However, I am finding that they only have one style that's rates a "OMG I LOVE IT". The rest, so far, have been rated a "yeah, it's ok" not bad, but, just ok... it makes me a little sad. Because the company's service is wonderful! I can let my subscription go for a while without ordering anything and when I need a new set I can go in and browse, pick the one I like, and hit the order button. It remembers my size. I just wish they would let you reorder right from you previous orders.
Hello Nechelle,
Thank you so much for your feedback. This insightful information helps us to hear about our products and service directly from the source that matters the most: our customers.
We would like to inform you that your feedback is truly important to us as this kind of information is always taken into consideration in order for us to improve our services.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments and excellent services from AdoreMe.com.
Rest assured that your request has been forwarded to our design department and we hope to cater to your needs in the near future.
Best,
Adore Me
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Afraheem,
Thank you for your positive feedback. We are always striving to better assist our customers. Glad to know you enjoy your shopping experience with Adore Me.
Best regards,
Adore Me
[email protected]