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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Took a chance trying you guys after seeing you for so long on the web. So happy I did! I feel beautiful! Thank you for lifting my spirits as an essential worker during COVID!
Hello Julia,
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.
They fit so comfortable and provide perfect support.
Hello Margaret,
Thank you so much for your feedback! This information helps us to hear the truth about our products directly from the source that matters the most: our customers! We are delighted to hear that you enjoyed our products. Hope we can impress you again and again! Follow us on Instagram to discover new looks that you might be interested in: https://www.instagram.com/adoreme/
And let us know if you would like to receive assistance. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best,
Adore Me
[email protected]
I ordered a size bigger than normal because underwear usually runs small but these definitely run true to size
Hello Jenny,
Thank you very much for such great review! We work really hard to offer the best products and services for our customers, so we are very happy to see that reflected on your shopping experience with us. Our goal is for you to feel as your most beautiful self in our lingerie. Rest assured that I will forward your feedback to the most appropriate team in order for us to maintain this experience simply adorable!
Feel free to contact us if you would like to receive assistance. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,
Adore Me
[email protected]
I took the measurements and ordered the size recommended. The bra is lovely but not the comfortable fit I was hoping for
Hello Angela,
Thank you for contacting us!
We're sorry this set wasn't perfect the first time around!
No worries, we understand shopping for intimates online can be tricky, that's why we offer **free and easy exchanges**!
To start your Exchange or Return, please proceed with a laptop/desktop, sign in to your Adore Me account and follow the steps below:
1. Go to **My Orders**
2. Select the order that you would like to Exchange/Return by clicking the **Arrow** sign found on the right side of the screen, pointing right.
3. Click on the **Create Return/Exchange** button that's found at the bottom of the subsequent page.
4. Choose whether you'd like to Exchange or Return then, click **Continue**
5. In the subsequent page, click on the **Print Label** button and follow the easy steps to Return or Exchange your order.
6. At this time you can send back your items within 90 days since the order's delivery date.
Do not return packages to self-serve drop boxes as this may result in delays.
If you are returning for a refund and not exchanging, items are subject to a $5.95 restocking fee per set.
**Kindly return your entire set in its new, unworn, unwashed, undamaged condition. Returns received dirty, damaged or incomplete will not be accepted.**
Hope that helps!
Best regards,
Love the two swim suits I bought! They fit great and the size charts were accurate.
Hello Kiki,
Thank you for reviewing Adore Me! We're always happy to hear from satisfied shoppers. We'll take into consideration your feedback by forwarding it to the relevant team in order for us to maintain this experience simply adorable!
Feel free to contact our friendly customer service team by email with any queries that come up as you browse.
Best,
Adore Me
[email protected]
Everything looks great. Good quality and fit. Delivered quickly.
Hello Angel,
Thank you for the wonderful review! We’re glad that we could be the ones to deliver this experience to you. We never forget to spice the designs with just the right amount of sexyness.
Feel free to contact our friendly customer service team by email with any queries that come up as you browse.
Best,
Adore Me
[email protected]
Wife looks great in it would definitely order it again thanks
Hello Joshua,
Thank you so much for your feedback! It is greatly appreciated. We’re very pleased with the fact that you and your wife love Adore Me!
Take a peek at our new designs each month. We bring in dazzling products regularly.
And don’t hesitate to contact us if you’d like to receive assistance. We’re more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best,
Adore Me
[email protected]
Everything fit perfectly, was comfortable, and looks really cute! I will be shopping here again.
Hello Rachael,
Thank you so much for your review! We are truly happy to hear that you are enjoying our products. We pay attention to every little detail in order for our customers to have an adorable experience!
Let us know if you would like to receive assistance. We are always happy to help.
Best,
Adore Me
[email protected]
1st time I ordered with Adore Me. The quality of the panties are the worst I have come by, And they do not give you the option to return or exchange at the least. Ordered about 8 panties that I can not even wear. As far as their Bra's go They are not true to size at all. I had way to much space in the cup area of the bra. Luckily I was able to return the bra with no issues.
Hi Rebecca,
Thank you for taking the time to review us.
We always appreciate customers who let us know when things aren’t right as this will surely help us improve our products and service. Therefore, we have forwarded your feedback regarding the quality and sizing of our products to the relevant team to be reviewed and taken into consideration.
Moreover, I would like you to know that your experience has been forwarded to one of our agents and would be more than happy to assist you further by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
This company is run by one rude hard to understand woman, she is rude, changed her story several time, want my money back, sent items back over a month ago, they rip you off, takes forever to process, don't believe that have a warehouse. BBB rating should be F
Hi Jack,
Thank you for taking the time to review us!
We are very sorry to hear you had such an unpleasant experience with your return. This is absolutely not the kind of experience we would want you to have.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, we kindly ask you to elaborate your discontent further by email, so that we can be able to make this right once and for all. And if there is anything else you would like assistance with, please let us know.
Best,
Adore Me
[email protected]
I ordered the red/black boat neck tie dress, it was supposed to come off your shoulder and tie in the front of the dress with this special looking material. When I received the dress it looked like I had ordered straight from Haynes T-shirts. It looked nothing like the picture on the web-site. I tried posting a review on the web-site twice and it has never shown up. I don't have my order number because, but you know you are not sending the correct dresses. You are awful and a SCAM! I wish I could give a zero rating.
Hi,
We've thoroughly checked and it appears that you ordered from a different platform. Please know that you are writing to AdoreMe.com.
But, if we can help you with anything, please do not hesitate to shoot us an email. We'll be more than happy to assist.
Kind regards,
Adore Me
[email protected]
These people are horrible. I've been trying to get a refund for weeks. They keep telling me they've processed the return, and I'll see the refund within 1-3 business days, then they send me an email saying the amount of the return has changed, and I'll see the refund in 1-3 business days, then they send me an email saying they got my request to convert the refund to store credit (I NEVER MADE THAT REQUEST!) and I will see the refund in 1-3 business days. When I called to inquire why they converted the refund to a store credit, they claimed they didn't know why it happened, and now I'll see my refund in 3-5 business days. I really hate these people!
Hi Tami,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had with the return and refund process was less than perfect.
It is not our intention to create inconveniences for our customers and we wish to ensure that all transactions are processed in a seamless manner. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding this concern. Rest assured that we always guarantee assistance on every issue that may arise.
If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
[email protected]
I have had a package that has not arrived and we can see that it is lost in the mail. They will not respond to my calls or emails. I have called daily. I have almost $100 worth of items that are simply lost and nobody will help. I am absolutely beyond frustrated with them! I was a VIP and AM OVER IT.
Hi Sydney,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We always wish to ensure great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the order. We always guarantee assistance whatever may happen to your package.
If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
[email protected]
I love adore me so much. The stuff they sent in my elite box last time was suuuper cute.
My first box, i got the delivery notice and no box. I contacted customer service and they got back to me within the day saying it simply hadnt arrived yet. It came 2 days later and it was fine. I sent back my items i didnt want but i still havent heard anything saying they received it, so i havenlt gotten my refund yet.
The second box. It supposedly arrived last week. There was no box. I emailed customer service and they still havenʻt gotten back to me. Iʻve sent three emails. My card was charged for almost $200 for the items inside, but i still never received it. Customer service has yet to get back to me. And I was on hold for 30 minutes today.
I ordered a package from Adore me, I had not received it till this day. It has been weeks, I tracked the package and it would give me an estimate when it will arrive. A week would go by with no package I'd try to contact them there would be no response and USPS would say contact sender. Again I reached out to Adore me they finally respond that the package is on the way and an estimated date would be renewed. I waited, and yet again the package has not reached my doorsteps. The way it's going it'll be going on 2 months without my package. Now I requested a refund, I'm not going to sit around and pay for nothing.
I have been trying for three weeks to get in contact with their customer service help. I called multiple times at first then reached out via email. It's been six days since I sent the email and no one has answered me yet. No one answers the phone calls nor the emails. The website glitches all of the time at the sign in screen.
I placed my order over a month ago. Order placed on May 15, order was shown at UPS on May 31 where it supposedly sat for more than 2 weeks... i call bs! I've ordered several items from several companies over the past month and received everything with a matter of days! There is absolutely no reason it should take more than a month to receive my items. Otherwise what's the point? I will not order from Adore Me again.
I did not receive a bra to a set I got the underwear for so.
Ordered wife bday gifts to arrive 2 days ahead time 1 week after cant find says out for delivery spoken to customer service after 2 days of holding for 45 minutes cant speak are get manager to call me back are are email me back was told they dont that tired to email them could be 4hrs to get return message been 6 days and all u get is sales promotions this is biggest joke ever never purchase anything from these people I read reviews that were old thoughts were it's fixed its not
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lisa,
Thank you for taking the time to write this review. We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
However, after initiating a more detailed investigation regarding your case it was revealed that you have been contacted by our customer service representatives and you were refunded and assisted regarding all of your concerns.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]