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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was good, the items are good quality (I received my items but they sent me double of the wrong thing) didn't expect that. Only down side is I had a problem w my order so I emailed them and I still haven't gotten a response. I sent them an email on Wednesday and I haven't gotten a response back.
Very good quality. Soft and size is very precise. I do recommend you to get something.
Thank you for the amazing review! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
I had an order that I didn't get. You quickly resolved the issue. Thank you.
Hi, Kevin!
Thanks for taking the time to review us!
We regret to hear that you didn't receive the order.
We strive hard to deliver your orders promptly. Even so, shipping mishaps like this can happen without our control.
Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our services. We always guarantee assistance whatever may happen to your package.
If there is anything else that we can help you with at this time, please let us know.
Best regards,
Adore Me
[email protected]
34 D and it fit perfect as chart described, 5'3 120 lbs. Very sexy!
Hi, Stacie! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
I was hesitant to purchase because my sister shipping took over a month. I paid for priority shipping and they delivered my
Item during the amounted time. I love my purchase and how it fit.
For a sizing reference
My bra size is 36F But they didn't have that size in plus size
So I ordered a 38DD fit equivalently
And I ordered a size 0x in the bottom and my waist measurement is 37in and my hip measurement is 47 in, if that helps anyone
Hi, Drae!
Thanks for taking the time to review us.
We are very sorry that your sister's order took too long to be delivered. Indeed, delays are highly regrettable but occasionally a shipment may be delayed due to circumstances beyond our control.
But, we're glad to search that you had a rather good experience with us. Hope we can impress you again and again! We have a new lingerie collection every month. Check back soon for more adorable lingerie! Don't forget that we’re always here if you need us.
I ordered a generous amount of items. An item from my order was missing upon delivery so I've been calling customer service and get nothing but an automated person who repeats the same options no matter which option you chose. I've also reached out and emailed customer service via their help email and have gotten no reply. So I'm disappointed and have been cheated out of an item as well as the money used to purchase the missing item.
After a long wait and signing up to The VIP program, I never received my items after placing my order.
Hello Tegan,
I hope you are doing well today! Thank you for reaching out to your Adore Me family.
This is an email confirmation that you have been refunded for your VIP membership Store credits.
**As you have successfully cancelled your membership, rest assured that you will no longer be charged for any membership fees in the future.**
Please be advised that you can resubscribe to our VIP membership anytime, just simply place an order selecting VIP membership option during check out. *You can also purchase without the membership on Adore Me Website using the Pay As You Go option during the checkout process.*
We truly apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Remember that if you have any trouble or further questions, just let us know and we'll be happy to assist.
Have an adorable day!
Warm regards,
Everyone should avoid! I paid for one set at about £49, in March. It's now almost July and I still haven't received it. In fairness, they sent me another set as a peace offering, but I had to pay over £25 in shipping and customs charges for the pleasure! When it arrived, it was ok. But I could have bought a better quality set from the high street for much less!
THEN they charge my card ANOTHER £40 without my knowledge, as I had apparently subscribed to be a member?
Absolute disappointment is an understatement. I cannot believe how awful my experience has been. I of course understand that the pandemic might have played a part in this, but I'm just beyond angry.
Hi Rebecca,
Thanks for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. Even though we strive hard to deliver orders promptly, shipping mishaps like this can happen without our control.
As we deemed the initial package has been lost in transit, what we've provided is actually a replacement for the original set. We understand that you were able to receive it, however, you were charged customs fees.
Unfortunately, international custom fees are beyond our control. Any package crossing international borders may be subject to local regulations and fees in your country.
With regard to the charge, it seems like you may have selected the VIP membership option at checkout. After initiating a more detailed investigation about your case it was revealed that you have been contacted by our customer service representatives and you were assisted with the membership.
Rest assured that we appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration, so we can continue improving our services.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
Yes I ordered but won't order from you again I don't like underwire and you don't have my actual size.
Hi Madeleine,
Thank you for reviewing us!
We are very sorry to hear that the product you received was not perfect for you.
Don't worry, we appreciate all the feedback received, therefore let me inform you that I already sent yours to our Design Team for it to be reviewed and taken into consideration. We will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
I signed up for their monthly box membership, they charged me $20 which I expected. What I didn't expect was for the package to take a month and a half to be delivered, I kept emailing them to track the package, which took days for them to answer. Then once I got the package, the return shipping label was defective, so USPS would not take the package. Once I emailed them again regarding the shipping label, they informed me that I would have to pay for shipping because they can't send me another shipping label, but they would refund me in store credit. After 2 months of dealing with this company for a package that was suppose to be delivered in 3 days, they really think I'm going to shop through their company? And the best part was that the material of the clothing was cheap once they sent it and definitely not worth the money! I would not recommend anyone to use this company and I hope this review helps someone in the future!
I wore the Black 1 very comfortable, the white 1 is very beautiful and look forward to wearing it
Hi, thank you for the review! I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!
And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.
Everything is great and looks awesome on me will be ordering more soon
Thank you for the amazing review, Marie! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
I placed an order two weeks ago and every time i look Placement of the order it's in prossesing they told me my stuff would be here June 24 2020 well today it's June 24 2020 and no package very angry I will not order from adore me again great product just hate shipping
Hello Kallie,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
There are moments right now, with additional warehouse safety measures, when our order processing might sometimes not be as fast as we’d all like. The shipping may also feel more unpredictable as our partners, like UPS and USPS, face many of the same challenges.
I would love to look into your case specifically and offer better assistance, however, I will need your email address to do so.
If you could get back to us with this information I would highly appreciate it. Therefore, I am kindly asking you to contact us via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you would like assistance with, please let us know.
Kind regards,
Adore Me
[email protected]
Thank you for reviewing us, Beth! We appreciate all the feedback received, therefore let me inform you that I already sent yours to our Design Team so we can continue improving the product.
The ordering process was simple. The shipping was as expected. Once I received my items, I tried them on and they fit perfect! I really love the durable fabric and the items looked the same in person as online.
Hi Briana, thank you for giving us a perfect rating! I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!
Thank you for the amazing review, Nancy! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Great items will buy with adore me again. They arrive safely and on time and I loved all the pieces
Hi, Adriana! This review made our day! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
Should of gotten the next size up but the 1x fits fine just like my shirt a little more loose
Hi Morgan,
Thank you for taking the time to review us!
The fit varies slightly with different brands and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year.
Moreover, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set's or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.
There, under the Bra Fit Guide, you'll find our bra calculator which can assist you with finding the best size, based on your bust and band measurements. Simply input your measurements and we will provide your best Adore Me fit.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
I find it difficult to find size in design and color I want
Hi Michelle,
Thank you for taking the time to write this review.
We're sorry to hear your having issues finding the right fit.
When was the last time you were fitted professionally? The fit varies slightly with different brands and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year.
Then, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set's or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.
There, under the Bra Fit Guide, you'll find our bra calculator which can assist you with finding the best size, based on your bust and band measurements. Simply input your measurements and we will provide your best Adore Me fit.
Moreover, we bring back many popular styles and color, and launch a brand-new collection on the first of every month! (Tip: Set your alarm so you don’t miss out on your faves.) In the meantime, we’ll share your feedback with the team.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
It was great and they fit good, I love adore and I would order more items
Thank you for the amazing review, Tatiana! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi J,
Thank you for contacting us!
We're sorry to hear that set was in an unacceptable condition. You are more than welcome to exchange this set as we wish you to have an impeccable lingerie set.
In order to replace your products, you will need to proceed with a laptop or desktop.
All the information you'll need to exchange or return this set is available in your account: http://www.adoreme.com/awrma/customer_rma/list.
Please be sure that you note in your reason for return that you received your product wrong item, damaged, or incomplete. As we only accept products in their new and resellable condition otherwise.
Should you have any other questions, please let us know.
Best regards,
Adore Me
[email protected]