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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I STILL haven't received my order that I placed on June 26 and it is now July 13. I have tried customer service twice with no help as to where my order even is. It was supposed to arrive on July 7 and it is still posted on the UPS website as arriving on time... horrible company. I regret my purchase.
I was a long time customer (2yrs) with minimal problems. Im not sure what has happened over the last month. I placed my monthly order. What normally takes 3 to 5 days to receive turned into NEVER receiving. I called their customer service dept who was not helpful. They kept telling me to wait or refer to the tracking number. Order placed June 15th and last activity was on June 19th. No offer to reship two sets I ordered. After calling four times I emailed and they never replied. I have discontinued my membership and although I love their products im big on customer service. I got NO SERVICE from them. Only excuses and half $#*! apologies. Subscribe at your own risk.
Hi Charu,
Thanks for taking the time to review us.
First, we do apologize for not being able to respond to your calls and messages sooner. We have been receiving a huge volume of queries thus causing the delay.
Moreover, we're very sorry to hear you haven't received the order and if there are no recent tracking updates. Indeed, delays and lack of information are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Our shipping process slowed down due to social distancing & other safety mandates, which could be affecting your order. After leaving our warehouse, your order is taken by our shipping partner to get delivered, and we, unfortunately, also don't receive additional visibility or information from them (other than the notifications you see on the website + app).
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the order. We always guarantee assistance whatever may happen to your package.
If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
[email protected]
I had to file a claim with the BBB to get my styling fee returned to me after I never received any shipment. There was no tracking update for anything after my shipment was listed as being at their New Jersey warehouse. After numerous emails where the customer service claimed they could not cancel the charges on my account, I contacted the BBB and cancelled my AdoreMe Elite membership and received email confirmation of the cancellation. Then, 10 days later, I saw that the website had retained all of my personal information, including payment information. I emailed the company again (they have been unreachable by phone) to demand the removal of my personal information. I informed the company that if I should receive any further charges to my account then I will notify the fraud department of my bank, as that is the instructions of my bank.
Hi Marguerite,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had with the Elite Membership less than perfect.
It is not our intention to create inconveniences for our customers and we wish to ensure that all boxes are processed, shipped, and delivered in a timely manner. However, shipping mishaps like this can happen without our control.
We also wish to provide great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
Don't worry, I would like you to know that your feedback has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Let us know if there is anything further we may do to help.
Kind regards,
Adore Me
[email protected]
Adore me is a scam of a business especially their online shopping takes 2 months to get refunds and then they keep $6 of each set for a "restocking" fee and customer service line rings with someone picking up hours later only to hang up on you. They barely get back to emails and when they do it's just some generic copy and paste and it's not about any issue that you had. Extremely frustrated with this company and I warn people to not buy with them there are so many other Better companies that will treat you respectfully.
Hi Jill,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had with the return and refund process was less than perfect.
We always wish to ensure great customer experience and minimize any discomfort as much as possible. Even so, the packages sent back to our warehouse do have to process through a severe quality control system and once this is completed we receive the confirmation, and only then we can issue the refund.
Moreover, upon processing your return, it is stated that all sets returned for a refund are subject to a $5.95 restocking fee per set. This means your refund will be the total paid per set minus $5.95 per set refunded to you. You may avoid restocking fees by processing an exchange instead of a return. Exchanges are free of charge (and we even cover the shipping back to us!)
Don't worry, I will make sure to forward your feedback to our team in order to provide a more seamless process moving forward. Thank you for your patience and understanding regarding this matter.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
Thank you for the amazing review, Nizzi! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
WHY ARE YOU SCAMMING PEOPLE. WHERE IS MY ORDER. YOU TOOK PAYMENT FROM MY ACCOUNT. WHERE IS MY MERCHANDISE? THERE US 0 CUSTOMER SERVICE TO COMPLAIN TO. IVE REVIEWED EVERY SITE. MY NEXT IS BBB. YOU ARE STEALING PEOPLES MONIES. SHAME ON YOU
Hi Dee,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner.
Even though we do our best to ensure that we meet the delivery timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We also regret not being able to respond to your calls and messages. We have been receiving a huge volume of emails thus causing the delay.
Don't worry, I would like you to know that your feedback has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Let us know if there is anything further we may do to help.
Kind regards,
Adore Me
[email protected]
My order was shipped on May 18th, and here it is July 7th, and my order is still not here. I do understand that, due to the pandemic, orders are taking longer, but nobody is able to even give me an estimate on how long. On June 15th, I was asked to give it 7 more days. Since that day, none of my e-mails have been answered. I had ordered items for a certain situation, and had to spend more money elsewhere to have it on time. At this point, I just would like for someone to answer me and let me know when it should be here. I have been given two different tracking numbers, and they tell me two totally different things, neither of which, are an estimated delivery date. At this time, due to lack of knowledge and communication, I would be hesitant to make another order.
Hi Sarah,
Thank you for taking the time to review us!
I am very sorry to hear you haven't received the order. We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Our shipping process slowed down due to social distancing & other safety mandates, which could be affecting your order. After leaving our warehouse, your order is taken by our shipping partner to get delivered, and we, unfortunately, also don't receive additional visibility or information from them (other than the notifications you see on the website + app).
I would love to look into your case specifically and offer better assistance, however, I will need your email address to do so. If you could get back to us with this information I would highly appreciate it.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you would like assistance with, please let us know.
Kind regards,
Adore Me
[email protected]
Don't order from this company anymore. I placed an order for a gift for my wife on May 22 which is still not delivered and tracking shows it's been sitting in one spot since June 15th. USPS shows they are still waiting on the package. Customer support first asked me to wait until June 30th and if I still didn't get it to get back with them and they would take care of it. I was unhappy with that answer but I did. Well after a week they finally answer and their answer now is to wait some more time. IT HASN'T MOVED IN 3 WEEKS! They should be refunding my money and recalling their shipment instead they want me to wait 2 months after the order before I check back in. At that point I'm sure they will ask me to wait more. That is HORRIBLE customer service. What's worse is that it's the second time it has happened. I will not be doing business with them again.
Hi Tony,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Though we do our best to ensure that we meet the delivery timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We also wish to ensure great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
I took a look at your account to better understand the issue and I could notice that you are being assisted regarding the order. We always guarantee assistance whatever may happen to your package.
If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
[email protected]
I ordered two sets memorial day weekend and it said it would arrive by June 7, on June 22 when they still hadn't arrived I complained to Adore's customer service. They were prompt and gave me a voucher to replace the sets. I placed the order June 25, and the were supposed to arrive yesterday. The tracking still says delivery expected July 3, before 9pm. Nothing! I called ups and they told me they just delivered it to the USPS service.
For the prices Adore Me charges they should use more reliable shipping. I can't believe this is happening to me twice! I will not order again until they fix this!
Hi Linda,
Thanks for taking the time to review us.
I am very sorry to hear you haven't received the replacement orders yet. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we meet the allotted timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
No worries, I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
I have orders that have been pending delivery for over a month, and the customer service department simply does not care. I have been an Adoreme customer for years, but at this point, I am disgusted with the lack of service and do not recommend purchasing their products. The "customer service" team is apathetic and extremely unhelpful stating that there's nothing they can do and the matter cannot be escalated. I've spoken to at least three offshore reps. They deserve zero stars.
Hi Stephanie,
Thank you for this review!
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We also always wish to ensure great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Don't worry, we always guarantee assistance whatever may happen to your package. Your review has been forwarded to one of our agents and would be more than happy to help you by email, regarding this matter.
Please let us know if there is anything further we may do to assist. Our customer service is available to answer any concerns you may have.
Best regards,
Adore Me
[email protected]
Sad sad sad customer service and horrible delivery times. I placed an order on June 6th. It is July 2nd and it is still not here. I have followed the tracking and shipping and according to USPS it has been at the post office since the 20th. I sent three emails and one communication via the website. I called and was on hold for 30 min only to be told to call back Sunday.
Aryan didn't offer to contact the post office. She didn't offer a refund or discount or store credit. She said wait until Sunday and call back. This is sad customer service. I will be contacting the Better Business Bureau as well as writing reviews on all social media outlets. I told this agent that and she couldn't care less. I asked to cancel my membership and she said she couldn't help me. I am very disappointed.
Hi Jessica,
Thanks for taking the time to review us.
We are very sorry to hear you had such an unpleasant experience with the shipping of your order. We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
Though we do our best to ensure that we meet the delivery timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We also wish to ensure great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
Don't worry, I would like you to know that your experience has been forwarded to one of our agents and would be more than happy to assist you further by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
I ordered on line and the address they used, despite having the accurate one, was incorrect. I tried to email and call - both are bots and got no response. My package was returned and I have not seen as yet. I would never do business again with this company.
Hi Paula,
Thanks for taking the time to review us.
First, we do apologize for not being able to respond to your message sooner. We have been receiving a huge volume of emails thus the delay in our responses, but no worries, we're here to assist you.
I understand that despite having the correct address, you still weren't able to receive the order as it has been returned to us. There can be some mishaps that happened during fulfillment. We apologize for the inconvenience caused.
Don't worry, I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
Horrible customer service. I attempted to contact customer service three times before waiting on hold for a hour. The entire conversation was a waste of my time. The representative hung up on me. The processing time is slow. Once you have placed your order you MIGHT receive it three weeks later. Don't depend on the tracking number that is provided your items are not shipped when you receive the tracking number.
Hi Z,
Thank you for reviewing us!
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we meet the delivery timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
Not to worry, I'll forward your experience with our shipping process and our customer service team to the management department, to take necessary measures and to avoid such occurrences in the future.
Please let us know if there is anything further we may do to help. We'll be here to assist.
Best regards,
Adore Me
[email protected]
I signed up back on March 16,2020 and paid $20 to see if it was a subscription I might be interested in. I canceled the subscription as soon as they mentioned they were sending a customized box, which was 4/1. I immediately emailed them AND canceled online. A representative acknowledged my cancellation request on 4/2. They still charged me $109.85 and I never received the shipment. Even after canceling, they sent me a text the following month stating that they were preparing another box. I responded that I canceled the subscription. Despite canceling on April 1st, to date I have been charged: $20 (3/16) + $109.85 (4/1) + $20 (5/29) + $20 (6/30). To make matters worse, I never received any items from them. I clearly have to file a fraud report with my bank and I will be filing a claim with the BBB. I have all documentation to support my claim. They are relentless if you want to cancel.
Hi Tonya,
Thank you for reviewing us!
We are very sorry for the difficulties that you have encountered with the Elite Membership. That this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure great customer experience and minimize any discomfort as much as possible.
I would love to look into your case specifically and offer better assistance, however, I will need your email address to do so. If you could get back to us with this information I would highly appreciate it.
Therefore, I am kindly asking you to contact us via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you would like assistance with, please let us know.
Kind regards,
Adore Me
[email protected]
My clips fell off my bra after a few times wearing it.
Hi Miranda,
Thanks for taking the time to review us!
I'm sorry to hear that the item you received has not held up the test of time. We always appreciate customers who let us know when things aren’t right as this will surely help us improve our products.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. Therefore, I'll make sure to escalate your feedback to our Creation team, so they can look into this matter.
Furthermore, I would like you to know that your experience has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
My package says it's been delivered for over a week and I still have not received it And my order was almost $100
Hi Atlanta,
Thank you for your review!
We're sorry to hear that you haven't received the order after it has been marked as delivered. According to the USPS tracking, your package was delivered in or at your mailbox at 5:14 pm on June 22,2020.
Don't worry, we always guarantee assistance whatever may happen to your package. Your review has been forwarded to one of our agents and would be more than happy to help you by email, regarding this matter.
Please let us know if there is anything further we may do to assist! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
Everything is definitely true to size
Love the fit and look of my new clothes
I normally don't purchase underwear online, but this company came highly recommended.
Did not disappoint
I've gotten multiple pieces from this site and the ones I loved are great, good quality. But the ones I've had to return has been a horrible experience. They charged me a $6 restocking fee per unit I returned, and took 4 weeks to even process my return, now they have told me they are giving me a return $10 less then it is supposed to be on top of the restocking fees.? What the heck!? I am barely getting any money back from the return, I would have had better luck selling it myself haha.
Hi Sienna,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers when returning the items.
We always wish to ensure great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
However, after initiating a more detailed investigation regarding your case it was revealed that you have been contacted by our customer service representatives and you were refunded and assisted regarding all of your concerns.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
This company has claimed to have sent me my first order, it has not arrived. They do not answer their phones, return emails or answer requests to contact me. Then took 109.00 dollars from my account, even though I have not received any items, nor can I track it with the USPS assistance.
STAY AWAY FROM HERE.
Hi! Thank you for giving us a perfect rating! I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!
And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brooke,
Thank you for taking the time to write this review.
First, we do apologize for not being able to respond to your calls. We have been receiving a huge volume of queries thus causing the delay.
We are also very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We hope you understand that occasionally a shipment may be delayed due to circumstances beyond our control. Kindly note that we always guarantee assistance whatever may happen to your package.
With that, I would like you to know that your feedback has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Let us know if there is anything further we may do to help.
Kind regards,
Adore Me
[email protected]