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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They fit perfectly, they are soft to the touch and look amazing! Thank you! Bu
I like the quality and perfect sizing. It was exactly as I expected
Thank you for your perfect review, Anastasia! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month? Come and see us soon for more adorable lingerie!
My wife was greatly surprised at how well everything fit and how comfortable it was.
Thank you for the perfect review, Tom! Would you mind sharing this with your friends, too? We'd love to continue providing good quality, perfectly fit garments!
Absolutely love the sets I got! Perfect fit, I feel so sensual in them and the packaging was so nicely done! Delivery is easy and I love being able to skip months if I don't need anything immediately. I'm hooked and cannot imagine not using this.
Hi Kimerly,
We’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you.
We're happy that you're happy, and we're looking forward to impressing you again!
If there's anything else we can do to help, please let us know.
XO,
Adore Me
[email protected]
Easy to use and skip if you need to. Great quality, great selection, great fit and great promotions!
Hello Meredith,
We really appreciate you taking the time to share your feedback and letting us know how easy to use the skip and shop option for VIP membership.
We’d love to impress you more and more!
The order came quickly, but the panties did not fit as expected. They have a lace up back side and it just hangs.
Hi Delores, Thanks for the review, and we are sorry to hear about your disappointing experience with your set.
Shopping for intimates online can be tricky, and you should only wear lingerie you really love and that fits perfectly. We get it! Would you like to exchange this set? Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping.
Don't worry, I'll make sure to forward your feedback to the proper departments, so they can further look into this matter to improve this product, by both fit and sizing.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
[email protected]
I've ordered several things from AdoreMe and they're not bad, really not much to say bad about quality. Customer service is another thing. I ordered probably my 7th item from them over a 5 year period... I open it up and the item is INFESTED with ANTS on the INSIDE of the sealed garment bag. I call customer service to get a new one sent out ASAP, they wouldn't do anything more than a traditional return (I needed my item for my wedding the following week, no dice on that now). Also, because it was infested with ants which I do not want in my home, I had to leave the box outside which subsequently damaged it. That part, my fault I get, but who wants ants in their home? When I contacted them, they said they won't send out a new box, i would have to get my own. All in all, not the biggest deal. What I was surprised by was their lack of caring about the fact that their item shipped out with ANTS inside it and they really didn't want to help beyond a "normal" return process. With covid going around and taking care of 2 small children at home, the whole process is too much of a hassle I'm willing to get into. Wish it would have not cleared their shipping facility in that condition in the first place.
Hello Sabrina,
First and foremost thank you for taking the time to tell us about your unfortunate experience with us. We received your complaint regarding the item you've received. We are sorry and we regret that you were not satisfied with the services rendered. Customer opinion keeps us on our toes. We acknowledged the poor service and we assure you, if we disappoint someone, we want it to be the last time.
Furthermore, I would like you to know that your feedback has been forwarded, production team.
If you could give us a chance, we would be more than happy to offer you the best solution to your situation. Let’s hop on a call, chat, or email and address this ASAP. We take our customers’ feedback seriously.
Please contact us at [email protected] when convenient.
XO,
Adore Me
So I guess I'm next in line to complain. I ordered about 180 dollars worth of merch based on reviews I had seen elsewhere before the pandemic. I understand that the pandemic caused a lot of problems with shipping. I ordered on July 6th. Today is July 25th. Still nothing.
I have emailed to ask for a full refund because the tracking says that they are still awaiting the package from Adore Me. I was told that tracking numbers arent always scanned along the way. That's true, but they are at least scanned when they get shipped out after the package is received at the shipping facility. So, I gave it another week and another email. No response.
I was happy to see that someone is filing a dispute with their credit card company. I hadn't thought of that. Looks like that's my next step. It's unfortunate that this is my first experience with them. I mean, I got something from Dresslily all the way from China in a week!
I'm sure I'll see their automated response to this rating asking for me to contact them. I already have, a couple of times. Just issue my full refund since the o never received the items and they obviously haven't left your facility. I'll be disputing this charge next week. Just do the right thing
Hi Amberleigh,
Thanks for taking the time to review us.
We're very sorry to hear you haven't received the order and if there are no recent tracking updates. Indeed, delays and lack of information are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Our shipping process slowed down due to social distancing & other safety mandates, which could be affecting your order. After leaving our warehouse, your order is taken by our shipping partner to get delivered, and we, unfortunately, also don't receive additional visibility or information from them (other than the notifications you see on the website + app).
We always wish to ensure great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
I took a look at your account to better understand the issue and I could notice that you are now being assisted regarding the order. We always guarantee assistance whatever may happen to your package.
If there is anything else that we can help you with at this time, please let us know.
Best regards,
Adore Me
[email protected]
I returned an item almost as soon as I received it, over 5 weeks ago. I have emailed and waited a week for a response, I have called several times and waited on hold anywhere from 30-60 minutes and still NO REFUND! This is why I prefer to shop Amazon, they would never keep my money for 5 weeks. Their customer service is terrible!
I placed an order on June 21st and the tracking information hasn't changed since. I've contacted the company several times cause it seemed the package was lost in transit. All i got was the run around. The first two times I called I was reassured it was on its way and given a ten dollar credit to my account for the inconvenience. The third time I reached out my concern was supposed to be escalated and no one got back to me. After waiting 40 days in total for my items to get to me and no help from customer service I am forced to dispute the charges with my bank. It sucks cause I actually place a second order on July 11th. It got to my house in a week and I absolutely loved the bra. But due to their inability to communicate I will never order from them again.
Hello Alexandra,
Thank you for your feedback!
We are very sorry for any inconvenience the shipping of your product may have caused.
Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I’ll be sure to forward your review to the relevant team, so they can look into this matter.
Upon further investigation, I could see that you have been contacted by our customer service representatives, and you were being assisted with your refund request for your order.
Let us know if there is anything further we may do to help.
Best regards,
Adore Me
[email protected]
I joined the VIP and allowed my credits to accumulate for several months. When I finally placed my order, supposedly a package was shipped but it was supposed to arrive 20 days ago and the company can not tell me when it will arrive. I cancelled the VIP membership to avoid future charges and they deleted my account so I can not track orders. I can not get customer service to understand I am frustrated that my order (paid in advance) is no where to be found and I won't be able to dispute all of it on my credit card. I do not recommend this company.
Hello Lauren,
Thank you for contacting us.
Sorry to hear your order wasn’t delivered so far!
*These days, delivery times are more unpredictable as our shipping partners, like UPS and USPS, face various challenges which stem from the COVID-19 outbreak and the safety measures they implemented for their staff and carried orders.*
- This resulted in delays like the one that’s unfortunately affecting your order.
***Rest assured that despite these delays, our shipping partners remain dedicated to deliver your order as fast and as safe as they can and you should receive it in the next business days.***
Since current delivery times can sometimes go up to 30 days, we kindly ask you to please wait until 27th July 2020 to receive your order.
We know you already waited up until now to receive your order and we greatly appreciate that.
***Please extend your patience a bit more so we can see if the order will be delivered or not.***
**If it won’t be delivered by the date I mentioned, please get back to us so we can compensate you for it.**
Thank you for being our customer. It means the world to us right now.
If you need help with anything else in the meantime, please let me know.
Best,
I tried elite membership and they took the $20 styling fee but i never recieved my box. Its a month later and contacted them 3 different occasions and the final words to me from customer service was "no refund and there is no manager". What a scam.
Hello Lynne,
Thank you for contacting Adore Me.
*I'd be happy to help you with your concern! First I just need to pull up your active account and sadly I'm not able to do that using the details you've shared so far.*
***Please provide any or all of the below details so I may locate your active account and help you further ASAP.***
- All possible email addresses that may be linked to your Adore Me active account::
- An order number, if applicable::
- That Adore Me account's billing/shipping address::
Thank you for this information.
***Hope to hear from you soon!***
Best regards,
I have to say that this mask is absolutely beautiful, Everyone that see me with love it I think it looks great on me, thanks so much for making these mask because I hate wearing mask lol now with this look I can definitely wear them for sure
Hi Stephanie!
This review made our day!
We really appreciate you taking the time out to share your experience with us.
Your kind words will surely please our dedicated staff. I am sure these will fuel them even more to work very diligently and will provide us with great encouragement to keep doing what we are doing.
Customer happiness is our top priority and I am glad we are able to provide you with one!
Keep in mind that your business is important to us. If you need further assistance, please don't think twice to let me know and I'll be here to assist!
XO,
Adore Me
[email protected]
I'm a first time customer who ordered a lingerie set and panties that were on sale for 5 for $25. I was surprised to receive only 1 pantie and sent several emails and called to have this rectified because it's utterly ridiculous to spend that much on one tiny piece of underwear! Reps told me I should have placed qty. 5 to get the promotion, but nowhere on the website and the ordering process did they warn you so you could actually get what you were paying for. To add to that, the item can't be returned or exchanged either, so boo to me! Bottomline, thanks a mil, we got your money, nothing can be done, have a nice day. NEVER BUYING FROM THIS PLACE AGAIN and I will tell my friend to steer clear.
Hello Kat,
Thank you for contacting us!
We're so sorry to hear you had an issue with your order!
I have reported this error to our warehouse team for further investigation.
**No worries! All you have to do is to process an exchange online and we will ship you a new set right away.**
To start your Exchange or Return, please proceed with a laptop/desktop, sign in to your Adore Me account and follow the steps below:
1. Go to **My Orders**
2. Select the order that you would like to Exchange/Return by clicking the **Arrow** sign found on the right side of the screen, pointing right.
3. Click on the **Create Return/Exchange** button that's found at the bottom of the subsequent page.
4. Choose whether you'd like to Exchange or Return then, click **Continue**
5. In the subsequent page, click on the **Print Label** button and follow the easy steps to Return or Exchange your order.
6. At this time, you can return your set(s) within 90 days since the order's delivery date.
Do not return packages to self-serve drop boxes as this may result in delays.
*Please note that you can only use one voucher code at a time, which means you would need to place multiple orders if you are exchanging multiple sets.*
For the inconvenience caused we have credited your account with $10.00 in Store Credit that you may apply towards a future purchase.
Hope this helped!
Best regards,
I've been waiting two months for my package. I got no word on shipping information for a month and a half and then it declared itself as shipped but has been sitting at the Jamaica ny airport for three weeks and hasn't moved. No one will help me or get back to me but they send me multiple emails a day on all this new and "wonderful" product I should buy. Ya right. I'll never give them another cent
I ordered their products and didn't fit for me so I returned but I'm still waiting to get the refund of the orders. I've been waiting for more than 30days. Customer service never answers. I will never ever use them! They are too unprofessional. I usually don't leave reviews, but this company needs to be improved for customers' safety
Hello Lena,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. This is not the impression that we want you to have towards Adore Me. We always wish to ensure great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
After taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you have been contacted by our customer service representatives who have sent explanations regarding all of your concerns.
As already mentioned, the packages sent back to our warehouse do have to go through a standard quality control system and once this is completed we will send you a confirmation. This means that the package may have been successfully received but just not completely processed yet.
We truly apologize for any inconvenience caused and appreciate your patience and understanding in this matter. We will be sure to send an email regarding this return as soon we’ll receive it back and process it.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
Do not shop from adoreme. Do not give them your card information. They will charge you out the $#*!. All kinds of random $#*! charges every single month. On top of that, they will STEAL from you. They charged me $140.00. Then I never received anything. I told them I wanted my money back and they are refusing too. They are not only stealing from me, but my 2 small children. Do not shop from this site. They are $#*!ing scam artists. They will rob you blind like they have been doing to me. They charged me every month multiple times from January up until now. I had to deactivate my card to get them to stop charging it. Then they starting charging my new $#*!ing card even tho I have canceled my subscription HUNDREDS of times! Every month they would charge me and I would never receive a $#*!ing thing. And even tho they STOLE and OWE ME HUNDREDS OF THOUSANDS OF DOLLARS they still kept trying to charge me. Don't $#*!ing do it. You will regret it I promise. They get 0 $#*!ing stars from me. Zero. If I could give them -******* stars I would. Be smart. Don't be stupid like me and sign up for this scam.
Save your money this company sucks. I'm having issues with receiving my order so I contacted customer service both through an e-mails and I called. My e-mails never receive a response and I was on hold for over 15 minutes just to speak to a someone that is of no help at all. You can not cancel your order you will need to receive your order then you to pay for the order to be refunded to you. So they lie to you when they tell you refunds are free, they have a cost. There products are okay but you can go to another company that has better customer service for the prices your paying.
Hi Lovanny,
Thank you for taking the time to review us!
First, we do apologize for not being able to respond to your calls and messages sooner. We have been receiving a huge volume of emails thus causing the delay.
I am also very sorry to hear about your experience with the shipping process. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we meet the delivery timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We also wish to ensure great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
Don't worry, I would like you to know that your feedback has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Let us know if there is anything further we may do to help.
Kind regards,
Adore Me
[email protected]
The order has been taking more than a month to receive it. Called customer service and I was on hold for more than 30 mins no one answered. I received an email saying I had a store credit for $39.95 and it turns out they charged my card for that amount, how is that a credit if you are taking it from my account. I would not recommend, very upset and I paid 160 dollars for my order. I'm probly going to return everything whenever I receive it if I ever do receive it.
Hi Karla,
Thanks for taking the time to review us.
First, we do apologize for not being able to respond to your calls. We have been receiving a huge volume of queries thus causing the delay.
I am also sorry to hear you haven't received the order yet. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we meet the allotted timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
However, I understand that you received a charge on your account. It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
No worries, I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
I placed my order on June 20. My anniversary is July 15. Due to COVID-19, I understand that there may be some delays. Today is July 14 and I don't have a package in site. My order is almost $70. A lot of money tO be paying for an item that hasn't been received. Everything was an excuse. COVID-19, not enough staff for delivery and no supervisor available to talk. $20 credit is not good enough. A full refund and my item would have been better. Thank you for ruining my anniversary. I will nEver order from you again
Hi,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner.
Please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we meet the delivery timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We always wish to ensure great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
No worries, we appreciate your feedback and I am going to forward your concern to the most appropriate department, in order to improve our services.
Please let us know if there is anything further we may do to help in the meantime. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
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Hi, Syndia! We are delighted to hear that you love your new set! Did you also know we have a new lingerie collection every month? Check back soon for more cute lingerie!