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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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My order was to be in on june 26. Got it on Aug 7. This is like the 4th order I have done. 2was on time and 2 was very late
Hi Tiffany,
Thank you for reviewing us!
We are very sorry that half of your orders took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team. We will take the necessary measures to avoid such inconvenience in the future.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
I love it so much & perfect fit! And I love that it comes from Swanky Manhattan!
Thank you for the amazing review, Leslie! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Repeat everything I ordered no problem, The quality I feel is average but the pieces are unique and flattering
Hi, Danielle! We work hard to meet customer expectations, and we're elated to hear you love our line. We offer a new collection each month. Come and see us soon for more adorable lingerie!
And, don't forget that we’re always here if you need us.
I received my products with no issues and in a timely manner.
Hi Domonique! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
Last time it took forever to get to me but this time it was much quicker and was exactly what I ordered.
Hi Madelyn,
Thank you for leaving a 5-Stars review! We continuously strive to serve you better. We are glad that the team has managed to meet the expectations of your order!
Looking forward to serving you in the future!
Thanks so much for your perfect review, Afi!
We really appreciate you taking the time to share your feedback and being so open with us. We're just thrilled to hear that you found the set good condition!
Thank you for the amazing review, Donna! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
I've noticed 2 different $39 charges to my card and only made a purchase once. Please contact me for reimbursement. *******@alexbrownhair.com
Hi Alex,
Thank you for taking the time to review us!
I understand that you received an unexplained charge on your account. It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the charges and membership.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
They said they had it in stock and said my package was shipped then e mail couple days later. They didn't have it in stock and that I would have to pick something else. I needed this for a bachelorette party! They don't do over night and would help pay for anything. When I called customer service they wouldn't help me at all. Won't waist my time with them again.
Hi Johanna,
Thank you for taking the time to review us!
We understand that you looked forward to receiving the item but sorry to hear that it wasn't shipped. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
However, we've experienced some mishaps with the inventory, indicating that the set was in stock but as it turned out, was no longer available in your size. We sincerely apologize for the inconvenience caused.
Don't worry, we always appreciate customers who let us know when things aren’t right as this will surely help us improve our service. Therefore, we have forwarded your experience to the relevant team so we can take the necessary measures to avoid such occurrences in the future.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
I'm thrilled with my recent purchase! It's elegant and comfortable! Adore Me does not disappoint with their quality and fast shipping!
Thank you for the great review, Kirstie! Would you mind sharing this with your friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
I made one purchase with VIP before understanding the terms. They refunded my money and were kind so I was happy. Since then I have been charged non stop each month after cancelling and calling multiple times this caused me to overdraft my bank account. They also won't let you speak to a supervisor. I would put order number or proof of purchase but there simply isn't one. I will never buy from this site again I suggest you don't as well unless you want to be charged 40$ for nothing.
Hello Amber,
Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
Just a refresher, when selecting the VIP Membership, as described online, you have tons of benefits such as $10 off any style any time, every 6th set for free, and access to exclusive sales.
Please note that you're not obligated to purchase every month!
All you need to do visit your Adore Me account to chose if you would like to Shop or Skip and this button available every 1st to 5th of the month.
If you don't/forget to skip, you will be charged $39.95 that becomes store credit that you can use to buy anything on Adore Me. If you don't want to use your store credit, you can simply request a refund, no questions asked!
VIP members have the option to process a refund by going directly to this [link](https://www.adoreme.com/customer/account/) and selecting the "Request a refund" option.
I hope that I have been able to clear up any questions that you had.
Feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can.
Best regards,
Adore Me
[email protected]
Not good, I ordered something to wear on a special occasion and to ensure it was here sooner I picked the expedited option. The item was not even shipped by the delivery date and was here after the date I needed it.
I complained and got my money back for the rush and the shipping label was generated, but the package was not really shipped until a days later.
So I was not able to get the items on the date I needed them.
Not sure if I will buy from here again.
Good quality lingerie, much better than some other online vendors.
Thank you for the great review, Anthony! Would you mind sharing this with your friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
I love the Adore Me site and the items are great quality! I have had no issues with orders, returns or customer service. Everything I have ordered has arrived on time and in great condition.
Hi Gennie,
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is our service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Keep in mind that your business is important to us.
XO,
Adore Me
[email protected]
Very small selection for my size and since my top is not plus but my bottoms are I have to choose if I want underwear I can't use or a bra I can't wear
I also got a corset and it is cute but unless you're just standing straight up it comes unbutton/hooked and the clasp to hook to thigh highs is plastic and doesn't function as it should
Hello Cathaleen,
Thanks very much for your balanced and fair review.
We also want to thank you for your feedback on our production team and designer. We've taken your thoughts to heart and we're planning on making some changes based on your recommendations.
Again, thank you for your feedback, we appreciate it!
Best,
I got me order in a timely manner, and am very satisfied with the product!
Hi Sandra, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
And, don't forget that we’re always here if you need us.
Hi, Kayla! We work hard to meet customer expectations, and we're elated to hear you love our line. We offer a new collection each month. Come and see us soon for more adorable lingerie!
And, don't forget that we’re always here if you need us.
The item that I bought was beautiful and fit pretty good! Love love love Adore Me!
Hello Antunasheaka,
Thanks for taking the time to let us know your feedback!
Your kind words will surely please our dedicated staff. I am sure these will fuel them even more to work very diligently and will provide us with great encouragement to keep doing what we are doing.
Customer happiness is our top priority and I am glad we are able to provide you with one!
XO,
Adore Me
[email protected]
Excellent service everything fit well and it can to me in a timely manner. I will buy from them again they are my new favorite store online.
Thank you for the amazing review, Georgette! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
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Hi, Logan! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.