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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
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Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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They charged me the total cost even though I sent the box back. Horrible customer service and horrible company overall. Stay away!
After two weeks, I received my package for the order to be completely incorrect. Their solution was to offer me vouchers to buy the two items AGAIN. My third item was an add on, so I could not get a voucher. After a phone call, I was promised a refund. Nothing. I emailed their support team. Their response was "why would they issue me a refund at all?" I also have to ship back their wrong item. If I requested a refund for their mistake, they would have charged ME a fee per item to "restock it". It does not cost anything to restock air. This site is a scam!
Note: other reviews who had a similar problem and were promised refunds got zero money back.
Hi Katherine,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. That this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We retain this policy to help ensure you consistently receive good quality garments from AdoreMe.com.
We also always wish to ensure great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, we kindly ask you to elaborate your discontent further by email, so that we can be able to make this right.
And, if there is anything else you would like assistance with, please let us know.
Best,
Adore Me
[email protected]
After using adore me measurements I purchased a few items. Once the items were received the sizes were incorrect. I immediately re-packaged the items, sealed with tape. I made my label and shipped back the next day. It states you can get a refund for your purchase upon return aside from the re-stocking fee. However i was only refunded a 1/4 of the price I spent. I then contacted adore me through email with me order number and my concern. A few days later I received an email back stating the merchandise I shipped back was labeled damaged and or dirty! Neither of those are true. It also stated in the email to check attachments for photos of the merchandise, however there were no attachments in the email. Adore me is dishonest. Complete scammers through and through. The measurements chart they have also B. S. I would NOT recommend Adore Me to anyone! I will be going back to Victorias Secret!
I did not want to give the one star but I did not have that option...
Hi Christy,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had with the fitting and the return process was less than perfect. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We also always wish to ensure great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Don't worry, I would like you to know that your concern has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our products and services.
If there is anything else you would like assistance with, please let us know.
Best,
Adore Me
[email protected]
I made one purchase with a VIP account without understanding the terms. They are absolutely not clear on this. Since then, I've been charge every month and though they have refunded the fee every month, cancelling the membership is ridiculously difficult. I called and they said they cancelled it, but I was charged the next month. It is impossible to cancel through your own account, as their link for cancelling doesn't work. Be very careful if you order from this site.
Hi Linda,
Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
When you create an account on our site, you are offered the option to join the Elite Membership in your account or the Pay As You Go one-time purchase option and the VIP membership option.
I took a look at your account and I noticed that on your first order 402721235 on Feb 8,2020, you have subscribed to our membership to avail the First VIP 2 sets for $54.95.
Just a refresher, when selecting the VIP Membership, as described online, you have tons of benefits such as $10 off any style any time, every 6th set for free, and access to exclusive sales.
Please note that you're not obligated to purchase every month!
All you need to do visit your Adore Me account to chose if you would like to Shop or Skip and this button available every 1st to 5th of the month.
If you don't/forget to skip, you will be charged $39.95 that becomes store credit that you can use to buy anything on Adore Me. If you don't want to use your store credit, you can simply request a refund, no questions asked!
After initiating the further review, I confirmed that you successfully unsubscribed from Adore Me's VIP Membership on Sept 9,2020. This means your membership is canceled, and you are no longer a part of the monthly subscription.
I hope that I have been able to clear up any questions that you had.
Feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can.
Best regards,
Adore Me
[email protected]
First off the item didn't fit me properly and I had to send back my item still haven't gotten my refund it's been more than a month I contact customer service plenty of times they haven't resolved my issue they send me an email saying my item was dirty and demaged and no it was not I'm calling tomorrow and tell them about this and I'm cancelling my account I'm done never again will I buy anything from this company
Hi Crystal,
Thank you for taking the time to review us!
I'm sorry to hear that the item didn't fit. The fit varies slightly with different brands and fluctuates naturally as time goes on. We suggest getting sized at least once or twice a year.
Moreover, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set's or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.
There, under the Bra Fit Guide, you'll find our bra calculator which can assist you with finding the best size, based on your bust and band measurements. Simply input your measurements and we will provide your best Adore Me fit.
However, I understand that you've returned the set to us. Please know that all packages do have to go through a standard quality control system. It can mean that the package may have been successfully received but just not completely processed yet.
You'll be refunded for any returned sets after they'll be received back in our warehouse and processed. We'll send you an email as soon as we've received your return in its original condition.
I would love to look into your case specifically and offer better assistance, however, I will need your email address to do so.
If you could get back to us with this information I would highly appreciate it. Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you would like assistance with, please let us know.
Best,
Adore Me
[email protected]
I wanted to love Adoreme.com, I really did. I ordered from them a couple of times and the products were on the level of Target who carries decent stuff but Target's price point is more in line with the product being sold. Also I ordered panties twice and they were HUGE! I could have fit 2 people in 1 pair. I bought them on sale and they were not returnable so I just left them in the package and am donating them to Goodwill. So that was a waste of $10 x 6 pairs. Their website IS easy to navigate and if you are a "Member" they do make it easy to skip months. I do like that feature a lot.
Hi Laura,
Thank you for taking the time to review us!
This information helps us to hear about our products directly from the source that matters the most, you! We apologize for the inconvenience the sizing of this product may have caused. Don't worry, I'll make sure to forward your feedback to the proper departments, so they can further look into this matter to improve this product, by both fit and sizing.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing.
Issue aside, we're genuinely happy letting us know how much you like our website such shopping and skipping option.
Please reach out to us on call or by email. We'd like to discuss the matter further with you and see how we can make things good.
Kind regards,
Adore Me
[email protected]
Ordered for the first time from Adore Me and my package came within a week n a half! Two products that I had ordered for sleep wear had lace on them and I was nervous it'd be itchy and uncomfortable. But, thankfully that's not the case! With my experience, I'll definitely be ordering from them again.
Hi Kathryn! We work hard to meet customer expectations, and we're elated to hear you love our line. We offer a new collection each month. Come and see us soon for more adorable lingerie!
And, don't forget that we’re always here if you need us.
I bought from this site and no I did NOT sign up for any elite membership. If they make you sign up when you buy something, then they did not make that clear when I was checking out and made that as lowkey as possible. If I had known that they would be charging me $40 a month for no absolute reason at all, I would've immediately just gotten off the site. To be fair, I gave them the benefit of the doubt and took the blame for not paying attention. I asked for a refund and got my refund back. Then I cancelled my account with them. THEN I start noticing I'm getting charged AGAIN. So now I'm thinking, ok maybe I didn't 100% make sure it was cancelled. So I went on their site again and MADE SURE that I was 100% cancelled and done and I did not want to do it anymore. Here I am yet again getting another charge for $40. I now have to change my card. Absolutely ridiculous and the panties aren't even that great.
Hi Kim,
Thank you for taking the time to review us!
Kindly be informed that when you create an account on our site, you are offered the option to join the Elite Membership in your account or the Pay As You Go one-time purchase option and the VIP membership option, during checkout when ordering.
Just a refresher, when selecting the Elite Membership, as described online, you will receive a monthly shipment with three sets. These sets, are a reflection of the style profile you have created in your account’s Elite Dashboard.
Prior to shipping your Elite Box, we will place a $39.95 authorization charge on your account, to ensure that your card information is valid, so that we may start creating the Elite box for the month.
If the charge will pass, it will refunded within 1-3 business days and in the meantime, we'll begin processing your Elite box. If it won't go through, no box will be created and we'll attempt the pre-authorization charge again after a few days.
Should you have any other questions, please let us know by email. We're always happy to help!
Kind regards,
Adore Me
[email protected]
I have been an elite member since March the first box arrived to me extremely late in which I did not like any of the styles that were sent so I sent them back the next box I received over a month late and after keeping all four items I was charged full price at $149 and then the next box I received was almost 2 months late and because I did not receive a box in September (which it's still August) I was charged $20 due to them being late and to "pay the stylist". I have now cancelled my membership and have requested my money back. I will never buy from this company again and I will let everyone I know that this is a scam a waste of time and a waste of money.
Hi Jennifer,
Thanks for contacting us!
We're happy to assist with your request. Unfortunately, the information you've provided isn't associated with any active account on file.
If you could kindly provide any of the below information, we'll be able to assist in locating your active Adore Me account.
All Possible Email Addresses::
Order Number if applicable::
Billing First Name::
Billing Last Name::
Billing Zip Code::
Looking forward to hearing from you!
Best,
I cancelled my membership in July 2020. After canceling they sent me a box and charged me. On 8/16 and 8/24 they charged me $80.00. They do this regularly according to the BBB. Now tomorrow I have to file a complaint with my bank as well as change my account information. What a scam!
Hi Kim,
Thank you for taking the time to review us!
Kindly be informed that when you create an account on our site, you are offered the option to join the Elite Membership in your account or the Pay As You Go one-time purchase option and the VIP membership option, during checkout when ordering.
After initiating the further review, we noticed that your box was successfully created prior to your cancellation of membership and that's the reason why you Elite box has been delivered.
Just a refresher, when selecting the Elite Membership, as described online, you will receive a monthly shipment with three sets. These sets, are a reflection of the style profile you have created in your account’s Elite Dashboard. (Each set has an individual price that starts at $39.95- $59.95 per set.
Once your monthly box is delivered, you will have a 7-day try-on period to decide which sets you absolutely adore and want to keep.
Once you have decided which sets you would like to keep, you can send back anything you don't love, absolutely free. You only pay for the sets you keep!
If the 7-day try-on period has passed, you'll be charged for the sets. Once charged, you'll be refunded for any returned sets once they're received and processed at our warehouse.
Located directly on your Elite Box, simply rip away the original shipping label and your return label will be readily available underneath.
Should you have any other questions, please let us know by email. We're always happy to help!
Kind regards,
Adore Me
[email protected]
I understand that we are in the middle of a pandemic, but that does not change the fact that their shipping practices are bad. They ship through a ‘USPS partner' named Pitney Bowes. It must be cheaper, because it seems worse in every regard. Tracking is unreliable and barely ever updates. I placed my order at least ten days ago. I'm now 3 days past the "arrival date" and the package hasn't even gotten to my state. This is my first order with AdoreMe, and it will probably be my last unless the lingerie is absolutely amazing. The shipping is inexcusable for items that are so expensive. And it makes the company seem unprofessional.
Thank you for your valuable review, Anna! We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We hope you will give us an opportunity to discuss and determine how we can provide a solution that makes you smile. If you prefer, you can also contact us directly through phone, chat, or email.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
XO,
Adore Me
[email protected]
The past three months I haven't gotten any boxes and each time I try to talk to customer service they tell me a different answer. Last month I thought it was all figured out and the lady said it should be all squared away. Their month comes around, I get me text that it's being so it together. Then go check on the date and it changes to the end of the next month. I went to ask why and thiS month and the lady just says I was a payment vacation(which I never clicked on, I wanna spend my money on you guys) if I was on a payment vacation why didn't the people the last two times tell me this. July she said I should be getting me box in august. Please help never got my (may, July, or august) all for the no reason. I have money in that account always.
Hi Savannah,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. We pride ourselves in providing great customer service and we'd like to do the same for you.
I'll now be escalating your concern to the relevant team for review so we may see why no box was created and take the necessary actions so you may receive a new box as soon as possible.
We may not be able to change the past but if you give us a chance, we will completely make it up to you.
Please reach out to us on call or by email. We'd like to discuss the matter further with you and see how we can make things good. We look forward to hearing from you and earning you back your business.
XO,
Adore Me
[email protected]
My man tried to sign up for me, and ever since then it's been like pulling teeth to try and get communication and update his email to mine, make exchanges and try and get the right sizes! They are also very slow and delivery! I would not recommend them! Also, never have the things I want, it's like they go out of a size & NEVER get it again! Soooooo frustrating! I was really hoping for a good underwear online connection I wouldn't ever recommend AdoreMe
Ive been a loyal VIP member at adore me for 9 months. Ive really enjoyed the products ive recieved. I couldn't understand all the complaints until it was finally my turn. I received a box that had underwear & no matching bra.
The customer service is so horrible it doesnt justify ever dealing with the frustration of this company. They keep telling me theyll give me a $10 credit for not delivering a $50 bra! Cant reach anyone, no one responds to email except with form responses that dont address the specific problem.
Disappointing to turn my back on a company i was enjoying until now. Do yourself a favor & google search all the fraud claims before you buy. Never again.
Hi Xan, we're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. We pride ourselves in providing great customer service and we'd like to do the same for you. We have reported this error to our warehouse team for further investigation. We'd like to make sure that such mistakes don't happen again.
We may not be able to change the past but if you give us a chance, we will completely make it up to you.
Please reach out to us on call or by email. We'd like to discuss the matter further with you and see how we can make things good. We look forward to hearing from you and earning you back your business.
XO,
Adore Me
[email protected]
I love adore me best lingerie i have ever worn love love love love
The love is mutual. Thanks for shopping with us, Lenora! Don't forget that we’re always here if you need us.
Hi, Alex! We work hard to meet customer expectations, and we're elated to hear you that swimsuit fits perfectly. We offer a new collection each month. Come and see us soon for more adorable lingerie!
And, don't forget that we’re always here if you need us.
I love the variety and quality of the products. It has definitely allowed me to expand the colors I have at a reasonable price.
Hello Shemeeka,
Thank you for the great review! Would you mind sharing this with your friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
Great experience. Did take 2 weeks which was longer than indicated but love the products.
Thank you for taking the time to review us, Aimee! Great to hear that you love the products! We also appreciate your feedback about the shipping process. I'll pass your experience to our team so we can continue improving our services.
Thank you for the amazing review, Marc! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
I haven't had any problems with any of the outfits i got from adorme. My orders come very quickly and i like that. Keep up the good work.
Thank you for the amazing review, Ann! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
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Hi Despoina,
Thank you for taking the time to review us!
We're sorry to hear that you were charged for the entire box after sending it back to us.
It seems that your Elite Box was not finalized within the 7-day try-on period. Please know that aside from returning the sets, you need to simply complete the online return form and state which items are you keeping or returning. Through that, you will only be charged for the sets you'll keep.
I would love to look into your case specifically and offer assistance, however, I will need your email address to do so. If you could get back to us with this information I would highly appreciate it.
Therefore, I am kindly asking you to contact us via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you would like assistance with, please let us know.
Best,
Adore Me
[email protected]