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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I Love my new blue and black bras and panties. I also love being a VIP member.
I don't like going to stores to buy my unmentionables. Adore me is perfect I don't have to leave my house. My items fit and they are comfortable.
Hi Melissa,
Hi, thank you for giving us a perfect rating! We’re delighted to hear that you enjoyed the entirety of the product. I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorably and convenient!
And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.
XO,
Adore Me
[email protected]
Adore me is an absolute scam! I ordered my product a month ago. It said it shipped but showed it was in New York the entire time. Then I tried to email them, after a month of waiting, and I got no response. I looked at my account this morning, and my package said it returned to sender. What? Underneath return to sender it said, don't worry! We refunded your account with store credit! But the price of my item went up $20, so it's not even enough store credit to reorder it. I'd expect a refund, not store credit. Don't waste your money. This company is a joke.
Hi Mia,
Thank you for sharing your feedback.
We are sorry to hear about your disappointing with shipping, this is not the type and we want you to experience and would like to personally assist you to make things right.
If you could give us a chance, we would be more than happy to offer you the best solution.
Let’s hop on a call, chat, or email and address this ASAP. We take our customers’ feedback seriously.
Kind regards,
Adore Me
[email protected]
I love it. It's very soft and velvety against my skin. Nice material. I'm short so it comes past my knees which is good. Super comfy.
Hi Shannon,
Thanks for your detailed review! We are delighted to hear that you love your new lingerie set! Did you also know we have a new lingerie collection every month? Check back soon for more cute lingerie!
I purchased one item from them in October 2018. They managed to get $160 out of my bank account in "membership fees" that I never signed up for, before I caught the charges (I have a filter on my account that was set to alert me to $50 charges and higher). I immediately cancelled my account, they billed my account again the following month. I called and cancelled the account again and filed a fraudulent charge with my bank. They billed my account the following month, which I also caught, called and complained and contacted my bank, who put a "DO NOT PAY" on the charges and blocked further fees. I attempted to get my money back, and was told I could not get a refund for anything. So I had to eat $240 in losses. This is 2019. August of this year, I see an email stating that my account had been billed and I could order whenever I wanted. I check the website, there is a $40 credit waiting, but my bank shows no charges. I emailed, asked for the $40 to be refunded, because hey, $40 is better than nothing at this point. I'm told I can't get a refund, but I can have a store credit, and they will email it to me. Nothing. I email again, and the $40 credit is suddenly gone off the account, and now I'm back to $240 in their pocket and nothing in mine. We are now at 40 emails back and forth over 2 months, plus phone calls, asking for my supposed store credit, demanding a cash refund, communication with customer service, a manager, an escalation team member. Nothing. At most, I get an email back which is mostly cut and paste, telling me someone will contact me in 1-2 days, or 3-4 days, and that they have "emailed my the store credit number". I have checked both email addresses I have. I have updated my email addresses with them. I have sent them my phone number with every email. My home address. I have received ZERO communication and ZERO financial return of any variety from this company. I have offered to speak to an attorney, nothing. Finally, I've contacted the BBB to see if they can help, but this company will take your money, give you nothing in return except more headaches, and the clothing isn't even that great anyways! The bra set I ordered ripped and gave me the dreaded "double boob" as soon as I put it on. Will NEVER buy from them again, and I tell literally everyone I have a long conversation about what a giant headache and cheat this company is.
Hi Lindsay,
Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
Just a refresher, when selecting the VIP Membership, as described online, you have tons of benefits such as $10 off any style any time, every 6th set for free, and access to exclusive sales.
Please note that you're not obligated to purchase every month!
All you need to do visit your Adore Me account to chose if you would like to Shop or Skip and this button available every 1st to 5th of the month.
If you don't/forget to skip, you will be charged $39.95 that becomes store credit that you can use to buy anything on Adore Me. If you don't want to use your store credit, you can simply request a refund, no questions asked!
I hope that I have been able to clear up any questions that you had.
If you could give us a chance, we would be more than happy to offer you the best solution and process your refunds if needed. Let’s hop on a call at 1.800.433.2367 Monday – Sunday 8:30 a.m. – 8:30 p. M, or email [email protected] and address this ASAP.
Best regards,
Adore Me
Always delivered on time. Great selection of pretty intimates. A little on the expensive side but good quality
Hi Danielle,
Thank You for giving us a shot, and even more for leaving us 5-Star ratings. We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
The delivery time was surprisingly quick and the products were of really good quality.
Hi Madison,
Thanks so much for your great review!
We really appreciate you taking the time to share your feedback and being so open with us. We will make sure to share this with the team to let them know to keep up the amazing work.
See you again soon!
XO,
Adore Me
[email protected]
It was just as i expected from Adore Me. I am always pleased with their products
Hi Jimmie! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month? Come and see us soon for more adorable lingerie!
The delivery showed up quickly and I love the swimsuit I purchased - it was great quality and I have received a ton of complements on it!
Hi Megan! We really appreciate you taking the time out to share your experience with us and we're thrilled to hear you loved your swimsuit! We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
This was my first purchase from Adore Me and I was really impressed. I really enjoyed this bodysuit. The material is very soft. I bought this to wear with a p-air of jeans for a birthday event I was going to. The lace cutouts are strategically placed so it looks appealing but isn't overly revealing and it is a boyshort on the bottom instead of a thong so it is very comfortable. 10/10 would buy again.
Thank you for the thoughtful and detailed review, Janay! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
My order was delayed and I paid the expedited price. Continued to get the run around thru tracking. Not to mention in part of the tracking the package made it to the main branch then went south east in which I live north west of the branch, I'm sure didn't help with the delay. Very displeased with the delivery, although the package I am pleased with as expected. Later looked at my bank account and was charged for something else I didn't do. That again was discouraging. Overall not too happy with the past couple of experiences.
Hi Edward,
Thanks for your valuable feedback.
We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
After initiating the further review, I confirmed that you have contacted us and assist you with your refund for the expedited shipping fees on Aug 23,2020.
We hope you will give us an opportunity to discuss and determine how we can provide a solution that makes you smile.
If you prefer, you can also contact us directly through phone, chat, or email.
We value our customers' opinions and would like to thank you for bringing this to our attention.
XO,
Adore Me
[email protected]
Not exactly top quality or the softest material. I don't know if I'll continue to purchase merchandise.
Hi Charity,
It's a bummer that we did not meet your expectations on the products you received!
Don't worry, I am glad to inform you that your feedback was already sent to our Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, and to accommodate our customer's needs and wants.
We retain the policy to help ensure you consistently get good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Best,
Adore Me
[email protected]
I loved my bra... it is really comfortable and it does the job keeping everything on place
Hi Dayana, thank you for giving us a perfect rating! We’re delighted to hear that you loved your set. I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!
And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.
I love this company. They have great selections and can accommodate all sizes.
Thank you for the great review, Kimberly! Would you mind sharing this with your friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
Feel free to let us know if you need help with anything! We're here to assist.
Great look and she really, really liked it! I do plan to purchase more for her!
Hi, Kay! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month.
Come and see us soon for more adorable lingerie!
I am a heavy woman and was very hesitant to buy lingerie but the bra and panties that i received not only fits great and feels great but actually does make me look sexy, didnt think it was possible
Hi, Kathleen! This review made our day! We really appreciate you taking the time out to share your experience with us and we're just thrilled to hear that we make you feel that way. Don't forget that we’re always here if you need us.
Order was missing an item and I wasn't advised that that was the case. Otherwise, enjoying my new pieces.
Hi Nicolette,
Thank you for taking the time to write this review.
We're sorry to hear that the experience you had with one of your orders was less than perfect. It is not our intention to create inconveniences for our customers and we wish to ensure customer service and minimize any discomfort as much as possible. We apologize for the inconvenience caused.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to express their insights, we will be able to respond with expanded and improved services.
Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Moreover, I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the purchase. We always guarantee assistance whatever may happen to your orders.
Please let us know if there is anything further we may do to help. We're always here if you need us.
Best,
Adore Me
[email protected]
I ordered for the first time and I absolutely love everything I got! I will definitely be placing another order soon!
Hi, Colleen! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Constantly have to choose my 3rd or 4th choice of color because you guys are always of the size I want to buy for my wife most of the time
Hi Rick,
Thank you for taking the time to review us!
I'm sorry to hear that the initial colors you liked were sold out on your preferred size!
For the sake of variety, many to most of our sets, colors, and sizes are only available for a limited time. No worries, we do replenish many popular items around the middle of every month, and we have a brand new collection with tons of great new products during the first week of every month.
We advise checking during the said time - you'll surely have more chances of finding the product on your preferred size that you can simply adore!
Moreover, I am glad to inform you that your feedback was already sent to our escalations team to be reviewed and taken into consideration, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
We'll be sure to take note of your experience. Hoping to provide you more variety moving forward!
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Best,
Adore Me
[email protected]
I've been a customer for a few years and I've always been happy with the delivery and the merchandise.
Hi Jillann! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kimberly,
Thank you for your perfect review! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you.
We offer a new collection each month? Come and see us soon for more adorable lingerie!