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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
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Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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No replied to me about where my other two bras? Are they still coming or will I be getting a refund if the $88? I noticed that I had other orders that I never got items shipped to me either? Where is my money for those?
Hi, Iveth! Thank you for giving us a perfect rating! We’re delighted to hear that you love the products. I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!
And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.
Package came in good condition with each piece ordered! Came within listed shipping dates. Loved the option to receive texts for when order was confirmed, shipped, delivered, etc.
Hi Meghan! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
I am never disappointed when ordering with you! Absolutely love this company!
The love is mutual, Susan!
Very fast shipping, not my favorite Bra, Not happy with the fit, don't care for it at all
Hi Gaby! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie! And, don't forget that we're always here if you need us.
Thank you for the amazing review, Julia! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Great quality underwear, fits perfectly, and really nice styles
Hi Alyssa! Thanks so much for your review! Would you mind sharing this with your friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
This set is so flattering and fits so nicely. Shipping was quick too!
Hi, McKinsey! Thank you for giving us a perfect rating! I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!
And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.
My product arrived quickly and without any hassle. The fabric of the item feels a bit cheap though and not really worth the money spent on it.
Hi Morgan, we're thrilled to hear that the item arrived promptly. And, we appreciate you taking the time to share your feedback with the product and being so open with us.
Rest assured that your request has been forwarded to our design department to further improve this product, by both material and construction. Don't forget that we're always here if you need us.
I always enjoy receiving my packages from Adore Me. I have had no issues with my order and they fit true to size.
Hi Latonya! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
As soon as I place my order it is always super speedy. I can always count on a fun surprise within the next few days! Love this company!
The love is mutual, Baylee! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable surprises!
Thanks. The shipping is quick and everything was as I expected. The quality is also of a great level
Hi! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. And, don't forget that we’re always here if you need us.
I had money that I had not used to buy product, called and asked for a refund because I had plenty of undies at that point, the customer service rep was horrible. We talked in circles for awhile until I hung up and requested a refund via email. This happened in 2017 and still leaves a sour taste in my mouth. I havent looked their way since
Hi,
Thanks for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. We are gutted when we miss the mark.
Not to worry, as customers like you continue to express their insights, we will be able to respond with expanded and improved services. Therefore, I will make sure to forward your experience to our team in order for a further situation like this one to be avoided.
Again, thanks for your feedback, we truly appreciate it. Feel free to ping us back should if there's anything we can do to help. We’re here to support you.
Best,
Adore Me
[email protected]
I have on 3 separate occasions had them charge my card for a full box. Twice they charged me before I ever even received my shipment. And this last time I paid for items, sent some back and it is now almost 3 months later and they said they did not get the box and charged me for the full box. THEY ARE RIPPING PEOPLE OFF!
Hi Wendy,
Thank you for taking the time for the review! We are very sorry to hear that our services did not meet up with your expectations. We appreciate all the feedback received, therefore let me inform you that I already sent yours to the relevant team for it to be reviewed and taken into consideration.
Furthermore, I would be happy to assist you with this issue and provide a suitable solution, however, I will need your order number to do so. Unfortunately, we are unable to identify your account through this application. I am sorry that I was not able to assist you immediately.
We look forward to hearing from you. And please let us know if there is anything further we may do to help.
Best regards,
Adore Me
[email protected]
I was a customer in 2018 and cancelled my membership in 2018. Never since then did I receive another box which should makes sense because I cancelled as I mentioned before in 2018. All of a sudden in 2020 they send me a box. I didn't want it because again I cancelled in 2018. So I sent it back with the provided return label that was already on the package. This return label was damaged due to the way adore me put it on the package so it was rejected and sent back to me again. I called and sent emails telling adore me to send me another return label. The answer was that I should buy it and they will refund me after I send them my receipt. WHAT? I DIDN'T ASK FOR THIS PACKAGE and on top of that you placed the return label on the package before hand in a way that it gets damaged as soon as you open the box. I also sent an email and asked for a call back from a supervisor or manager since no one in charge was available when I first called. No one ever returned my email or phone call and now Adore me just went into my bank account and took out over $119 for items that I never wanted and a service I cancelled 2 years ago and they just activated again without my permission. That's fraud and tomorrow morning I am calling my bank with exactly that!
Hi Janina,
Thank you for taking the time to review us! I am very sorry to hear you had such an unpleasant experience. Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our products and services. Moreover, I would love to look into your case specifically and offer better assistance, however, I will need your email address to do so. If you could get back to us with this information I would highly appreciate it. Therefore, I am kindly asking you to contact us via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you would like assistance with, please let us know.
Kind regards,
Adore Me
[email protected]
They have a lot of styles to choose from and when I got my order it fit perfectly and shipping was right on time. Customer service was very helpful and nice.
Hi Bobbie,
Thanks so much for your great review!
We really appreciate you taking the time to share your detailed feedback and being so open with us.
Your kind words will surely please our dedicated staff. I am sure these will fuel them even more to work very diligently and will provide us with great encouragement to keep doing what we are doing.
Keep in mind that your business is important to us.
XO,
Adore Me
[email protected]
Good customer service. Great quality products. So far I have loved everything I've ordered.
Thank you for the amazing review, Danielle! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
I canceled my membership as most of the bra & pantie sets looked good on line - but were totally uncomfortable and had terrible fit. I found that the padding in the bras was so oddly manufactured it gave my breasts a weird shape when wearing a shirt, and every single pair of panties were booty climbers! The product wasn't what it was claimed to be and found it poorly constructed. Every item I bought that had lace, was so itchy my skin broke out in rashes. A size Large sports bra was like a junior XS. Way too much trouble & money. I do not recommend this product line.
Hi Amy,
Thank you for taking the time to review us!
It's a bummer that we did not meet your expectations with the sets you received. We always aim to deliver great products. We are gutted when we miss the mark.
Don't worry, I am glad to inform you that your experience with the items was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Best,
Adore Me
[email protected]
I wish I could review the items from my initial order but nearly a month after placing it I have still not received my box. To make matters even more special my 7 day return for r exchange period started on the day the company site said I should receive my order even though it has been sitting in one spot for 5 days still 700 miles from here with no date available for an estimated delivery. They use a company called Pitney Bowes for their shipping instead of a simple flat rate usps box that would deliver in 3-5 days anywhere in the country. If possible I would rate 0/5 because as it looks I will be charged for items that I will never see before being charged and will not have the ability to return or exchange anything. Every time I have reached out to customer support I am just sent a copy/paste about how covid is impacting the shipping even though the many other items I order from e-tailers all over the country have had no issues whatsoever. I really wanted to love this but poor choices by whoever chose their shipping have lost me as a customer.
Hi Amy,
Thank you for taking the time to review us.
I am very sorry to hear you had such an unpleasant experience with the shipment process of your box. We truly understand how important it is for you to not only receive quality products and services but to also receive your package in a timely manner.
However, even though we do our best to ensure that we meet the delivery timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate all the feedback received, therefore let me inform you that I already sent your experience to the relevant team, to be reviewed so we can explore all options and continue improving our services.
Furthermore, I would be happy to assist you with this issue and provide a suitable solution, however, I will need your email address to do so.
Therefore, can you please contact us again by chat, email, or phone so that we can be able to assist you?
We look forward to hearing from you again. And, please let us know if there is anything further we may do to help. We're here to support you.
Best,
Adore Me
[email protected]
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Hi Kate, we're thrilled to hear that the items arrived in pristine condition. However, we understand that some of them ran small. Not to worry, your feedback has been forwarded to our design department to improve the products, by both fitting and sizing.