On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My husband loves what I ordered and definitely like the price of what it is that I have.
I feel so beautiful! Adore Me's pieces for like a glove and are so complementary to anyone's shape. There aren't tight pieces that make you feel uncomfortable if you get the proper size. I LOVE MY PURCHASES and will be making more in the future.
Hi Emilie,
Thank You for giving us a shot, and even more for leaving us 5-Star ratings. We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you! Please do come again.
I was skeptical when I ordered from Adore Me, but the bra and panties I received was good quality, fits well, was a very reasonable price, and came fast. I am very pleased and will order again!
Hello Karen,
We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Ordering is easy and my order Shipped pretty quickly.
Hello Mishelle,
We’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you. We're always here if you need us.
I absolutely love Adore me always on time with all my packages and the lingerie is gorgeous
Hello Callie,
Thank you for giving us a great review! We’re delighted to hear that you love the products.
And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.
Best,
Adore Me
[email protected]
I'm a proud VIP member! I've attempted purchasing at other retailers and am always disappointed.
Hi Sabrina,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing to Adore Me.
We look forward to serving you for many years to come!
XO,
Adore Me
[email protected]
Thanks for the order it came on time and fits great
Hello Colleen,
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
Everything was great and the quality is very good. The sizing charts were a bit off
Hello Gayle,
Thank you for taking the time to write about your experience! It is wonderful to hear that were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Never a bad experience. Always good quality. Feels good on my skin.
Hello Christina,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We will share this with the production team to let them know to keep up the amazing work!
Please let us know what we can do for you in the future.
I bought one of the sets you advertised as a surprise from my husband. He loved it and I love the fact I can get the right size top and bottom.
Hi Peggy,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about our products!
We’re here for you anytime.
XO,
Adore Me
[email protected]
Great pajama, very comfortable, cute and christmassy... perfect for staying home with a holiday spirit ;)
Hi Martha, thank you for taking the time to provide a rating, our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Kind regards,
Adore Me
[email protected]
Quick delivery, give frequent updates in the app. My order arrived sooner than expected with all items in one package.
Hi Kayla, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
And, don't forget that we’re always here if you need us.
Excellent, I was able to track my order and keep an eye out for package.
Hi Kelly,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again.
XO,
Adore Me
[email protected]
My order got here on time and the fit was perfect :)
Thank you for the amazing review, Narrie! Would you mind sharing this with your family and friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
So many choices and so little time. Thank you! Everything was true to siZe and customer service was prompt and so helpful.
Hello Katarina,
Thank you for leaving such a nice review. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
We look forward to serving you again soon!
Meh meh meh meh meh meh meh meh meh meh meh meh meh meh meh meh meh meh
Hi Stefan,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
We look forward to serving you again soon!
Hi Micheline, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain a standard of service to our customers. We appreciate your understanding!
And, don't forget that we’re always here if you need us.
Very nice and fast deliver. Very nice product. Great
Hi Michelle,
Thank you so much for your kind words and perfect review!
Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Kind regards,
Adore Me
[email protected]
I received 2 boxes from Adore Me. The first one, I tried all 3 items on, kept 2 and sent 1 back immediately. About a week later, I received an email stating that they'd charged me $20 for the item I returned because it was "damaged." I immediately called and was told they would refund me the charge. When my second box came in, I tried on only 2 of the 3 items. I kept those, and sent the third one back. This time I received an email stating that my return was received, no mention of a charge, but the status showed as "damaged." I checked my credit card statement, and sure enough, another $20 charge. I DIDN'T EVEN TRY THE ITEM ON, how on earth could it have been damaged?!? I sent it back the SAME day I received it, too. Again, I called and was told I'd receive a refund for the charge. In checking my CC statement, I still have not received the first refund, which was supposedly sent on 11/18. Who knows if I'll get this refund, but I've had enough. What's the point of sending out clothing to try on at home if you're going to claim everything is damaged when sent back? And how bogus is it that something that wasn't even tried on was supposedly damaged? Total BS. The icing on the cake was when I attempted to cancel, there was a link to "chat immediately" as an attempt to retain me. I took the bait and sent a message stating my dissatisfaction. 3 DAYS LATER I got a canned response. No thanks.
Hi Rebecca,
Thanks for your review,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. We pride ourselves on providing great customer service and we'd like to do the same for you.
However, please note that our warehouse will expect these sets in its new, unworn, unwashed, and undamaged condition to prevent penalty charges.
For this reason, all returned items go through a thorough sanitary inspection when received in our warehouse. If your return did not pass the standard quality control, the set will be tag as "Dirty" or "Damaged". But it doesn't mean that the sets are damage. Please understand that as a lingerie company, we place great importance on the sanitary aspect of our services & products.
We would want to look into your case specifically to address it with a suitable resolution. Please reach out to us on call at 1.800.433.2367 Monday – Sunday 8:30 a.m. – 8:30 p.m. or by chat. We'd like to discuss the matter further with you and see how we can make things good.
We look forward to hearing from you and earning you back your business.
XO,
Adore Me
[email protected]
I enjoy ordering undergarments online.
The quality is not that good.
I DO NOT like looking at half naked, fat women.
I was fat once and did something about my appearance and I don't want to be brainwashed into thinking it's okay.
There are women that need the various sizes and that's understood. I don't need to see them.
For this reason alone, I will leave their platform.
Like VS wanted to start showing male bodied models in women's underwear and how did that work out for them?
Hello Chelle,
Thank you for your recent product review. This information helps us to hear the truth about our products directly from the source that matters the most, you!
I am terribly sorry to hear that the product you just received was not a perfect one. This is not the type of item we want you to receive or remain "stuck" with. Therefore, I am happy to remind you about our free exchanges and hassle-free returns.
To learn more about how to process an exchange or return, all you need to do is to access this link: https://help.adoreme.com/hc/en-us/articles/115003474328-What-s-your-free-exchange-policy-
We retain this policy to help ensure you consistently receive good quality and properly fitting garments from Adore Me.
Hope this helps!
Best regards,
I have asked to only see items in my size. In an era of "Inclusiveness" that does not include my money. I find them unattractive and a turn off to my shopping experience.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kimberly,
Thank you so much for this great 5-star review. Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!