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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Feel great fits perfectly the set is just as it was advertised
Not as constricting as I thought. Nice quality for the price. Wish they had more colors in stock.
Hi Margaret,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about our products!
We’re here for you anytime.
XO,
Adore Me
[email protected]
The shorts were tight. I'm a size minimum and the shorts were a bit clingy.
Hi Ellista,
Thanks for taking the time to review us.
We really appreciate you being so open with us.
Rest assured that your feedback about the items has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with expanded and improved products.
I love my adore me product! They always fit, and they are always so comfortable! Thank you for your amazing items!
Hi, Karen! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Delivery was fast, the products wrapped properly. I like the design and quality of ADORE ME's product. Please keep making good quality products with beautiful design!
Hi Eunyeong, we’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.
This company ships through USPS, they do not give you an option for a more reliable shipping company. I paid for something 3 weeks ago, the package is lost. The company will do nothing about it till the 29th. They send automated emails when you ask for assistance. Then say nothing other than to continue to wait. They will not look into the issue and offer any help.
Thanks for reaching out to us. Sorry to hear you haven’t received your order yet. I’m happy to help with this.
If you want to keep an eye on your order until you receive it, you can do that here: https://tools.usps.com/go/TrackConfirmAction?tLabels=92612927005432000004488785
Tracking number: 92612927005432000004488785
I see that no tracking updates have been listed for your order for several days now.
Useful tip: The lack of newer tracking updates might simply mean that your order might’ve been scanned incorrectly at one of the processing hubs where it’s handled, while still being on its way to you. If that’s the case – the good news is that our shipping partners are still working to deliver your goodies as fast as they can.
Even so, we don’t want you to wait for too long, so if you won’t receive the order 14 days after the last tracking update, please let me know and I’ll definitely offer you the best solution.
Thanks for shopping with us! Hope you love your order! If you need help with anything else in the meantime, please let me know. I’m happy to help!
Black Friday order x 2. On Black Friday (11/27) my wife and I decided it would be a good idea to sign up for the Elite Box and also ordered $200+ (placed 2 separate orders on the same day). The first order arrived as advertised on 12/3 which was a day early. Very satisfied with the order. The second order (placed on the same day, same shipping address) was supposed to arrive on 12/4 - 12/8 but did not arrive. We patiently waited a few days and tracked the package. The package is supposedly in Illinois as of 12/10 (Departed Shipping Partner Facility, USPS Awaiting Item, CAROL STREAM, IL *******). I called, chatted, sent emails to customer service and no one in their NON AMERICAN customer service center seems to know the delivery status of the order. They tell me to track the package which I do and it says stuck in Illinois. I have asked to speak with a supervisor but they said "due to the world wide pandemic our supervisors are unavailable". 100% sounds like they are using the pandemic as an excuse for their inability to keep up with demand or they do not have the right shipping partner or they simply do not care.
Typically I would expect delays around the holidays but this order was placed on 11/27. I also asked that they simply resend my order (of course I am happy to pay full price) but they said just wait for the package to arrive.
Does anyone have suggestions for another company/brand? Perhaps Victoria Secret?
Hi Tom,
Thanks for taking the time to review us.
We're sorry to hear that you haven't received the order so far. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
However, we hope you understand that occasionally a shipment may be delayed due to circumstances beyond our control. Apologies for the inconvenience caused.
We also always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
Not to worry, I'd like you to know that your feedback has been forwarded to one of our agents, and would be more than glad to assist you by email in relation to this matter.
Let us know if you need anything else in the meantime. We're here to support you.
Best,
Adore Me
[email protected]
I wrote the company because I started being charge for adore me and I have no access to my account they cannot find my account or my information but I am still being charged every month for attorney do not use this company they will not fix it they have made no attempt to even try to fix it
HI Erin,
Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
Just a refresher, when you create an account on our site, you are offered the option to join the Elite Membership in your account or the Pay As You Go one-time purchase option and the VIP membership option.
When selecting the VIP Membership, as described online, you have tons of benefits such as $10 off any style any time, every 6th set for free, and access to exclusive sales.
Please note that you're not obligated to purchase every month!
All you need to do visit your Adore Me account to chose if you would like to Shop or Skip and this button available every 1st to 5th of the month.
If you don't/forget to skip, you will be charged $39.95 that becomes store credit that you can use to buy anything on Adore Me. If you don't want to use your store credit, you can simply request a refund, no questions asked!
I hope that I have been able to clear up any questions that you had.
Feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can.
Best regards,
Adore Me
[email protected]
As seen in the photo, I placed in 11/26- In had not received this order within 3-5 days as normal. On 12/08 I spoke to Cath over the phone to express my concerns about my order. She advised I wait until 12/12 and let her know if it wasn't received, we would explore other solutions. She did offer $10 store credit for the delay and followed up with an email. (She was very helpful) On 12/12 I responded to the email and let her know I had not received it. I got Chloe and she responded with the generic company email and I asked her to forward my response to Cath. On 12/15 Cath responded and provided solutions, which one of them would be full refund back to my card on file. Stated 1-3 business days by a specialist and a confirmation email. It's 12/18 and spoke with Nichole whom explained 14 day wait from 12/10 scan before I can receive a refund. This is crazy to be penalized for something I have no control over. As shown in the snapshot, the delay started with the company. Then was not sent out for 6 days maybe. Then was waiting for item in Atlanta, GA and scanned in Grapevine, TX and waiting back I'm Atlanta, GA. I have to wait til 12/25 for possible refund of my money. I have not received this package yet. I have canceled my account due to this most recent policy that I have to wait 14 more days before it's considered lost for a full refund. Just on 11/13 I ordered a gift for my sister and she received the package sooner that I am. I spend money twice in the same month.
Hi Katrina,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for. However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
Buyer beware, I ordered items for my honeymoon, tbe estimated delivery dates came and went so I called customer service and explained the situation and need for urgency. I was told there was I thing they could do, couldn't ship the order to me within the next five days! Marisel, the customer service lady suggested I go to a "real store". Never ever again.
Hi Tanya,
Thanks for your feedback.
We're very sorry about the difficulty you encountered recently before receiving your last order from us. We understand that you are expecting to get your order in a timely manner.
Despite our effort to deliver your order on time, it’s quite unfortunate that we didn’t meet up with the time allotted for the delivery of those products.
We are very sorry for truncating your plans for these products, and we will do our best to ensure this never happens again. Already, we are discussing with other express courier services to ensure our customers get their orders on time.
We hope for your continued patience and understanding of this matter and we are constantly evolving to better suit your needs.
Thus, if you need further assistance, please don't hesitate to revert to this email anytime or feel free to revert to us and we will be more than willing to assist you.
Best,
I ordered my wife 4 sets of pajamas and they got lost in shipping. Contacted customer service and they gave me 4 promo codes to reorder and they didn't work so I ordered the same sets and paid for them again maybe I will get them this time.
So I placed an order on 11/28 and I got an alert it shipped same day. Well, here I am on 12/16 and the tracking makes no sense and there is literally nothing showing the package has even left them. I get basically a preshipment screen that showed in NY, then GA, then CA and GA again on the same day but no actual info. Every time I click the tracking it says it is "on its way to USPS" and customer service will not even say who is delivering it so I have no one to contact. It have tried to contact CS 3 times and all 3 times I get a response that tells me that it will be coming. I was told also to wait until 12/23 before I should contact them again. I spent $80 and I just want my stuff. I will be canceling and will probably have to dispute the charge as well since I am convinced it is never coming. This makes me sad because I was so excited to find a company that offered cute items in my size.
Hi Holly,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
There are some reasons why tracking information may not be updated. The first package scan may be upon arrival at a regional hub near the destination. This is common when shipping volume is high and packages are processed in bulk. Some shipments, such as Standard International shipments, are not trackable.
Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
We always guarantee assistance whatever may happen to your package. If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
[email protected]
My package has been lost in the mail and they so far have done nothing to help. Email, you just get bot responses and no help. Call, and I was hung up on 3x and they refused to offer any solutions and said I have to wait until the 17th before they can do anything to help. Meaning that something I ordered in November for a Christmas gift, shall not arrive on time.
Worst customer service I have ever dealt with.
Hi Stephanie,
Thanks for your review,
We're extremely sorry that you had to face such difficulties receiving your order, problems in customer service are not something we are known for. We pride ourselves on providing great customer service and we'd like to do the same for you.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Please reach out to us on call at 1.800.433.2367 Monday – Sunday 8:30 a.m. – 8:30 p.m. or by chat. We'd like to discuss the matter further with you and see how we can make things good.
We look forward to hearing from you and earning you back your business.
XO,
Adore Me
[email protected]
I don't know how this has positive reviews at all. After my order never coming I search if this place was a scam and it appeared to be pretty positive. But sure enough now they charge my card monthly for a subscription I never know I signed up for. And of course it says you can request a refund but yeah right that's no where on their site. What a joke of a website. I contacted customer service and they said they can't send me a refund because they already sent out a box of stuff. Stuff I didn't order! I can't even remove my credit card info on it either so I guess I will have to cancel the card. Hope my review at least helps one person. Don't waste your time and energy this close to christmas
Hi Zoey,
Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
Just a refresher, when you create an account on our site, you are offered the option to join the Elite Membership in your account or the Pay As You Go one-time purchase option and the VIP membership option.
I took a look at your account and I noticed that on your first order 404676068 on Nov 23,2020, you are subscribed to our membership to avail the First VIP 2 sets for $49.95.
Please note that you're not obligated to purchase every month!
All you need to do visit your Adore Me account to chose if you would like to Shop or Skip and this button available every 1st to 5th of the month.
If you don't/forget to skip, you will be charged $39.95 that becomes store credit that you can use to buy anything on Adore Me. If you don't want to use your store credit, you can simply request a refund, no questions asked!
Remember: As a VIP member, you can easily request a refund if you forget to Shop or Skip by going directly to this [link](https://www.adoreme.com/customer/account/) and selecting the ""Request a Refund” option.
I hope that I have been able to clear up any questions that you had.
Feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can.
Best regards,
Adore Me
[email protected]
Buyer Beware!
I ordered "several" items "on sale" for their Black Friday promotion. 2 weeks later I receive a notice that my sizes are "out of stock" and my order cancelled (after I had paid for it). Of course the sale promotion was over and there was no offer or option to reorder replacement items at the sale price... yet, my sizes for the exact same items I was denied were available if I wanted to pay the $39.95 regular price.
It seems they just want to string you along until you decide to pay full price.
Shame on you to mislead me the first time... shame of me if I let it happen the second time.
Hello Cheryl,
Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
Sorry to hear that you’ve lost the VIP welcome discount and you had to face such difficulties, problems in customer service are not something we are known for. We pride ourselves on providing great customer service and we'd like to do the same for you.
We would want to look into your case specifically to address it with a suitable resolution that make you smile.
Please reach out to us on call at 1.800.433.2367 Monday – Sunday 8:30 a.m. – 8:30 p.m. or by chat. We'd like to discuss the matter further with you and see how we can make things good.
We look forward to hearing from you and earning you back your business.
XO,
Adore Me
[email protected]
I got package on time. It was packaged nicely. I tried it on and love it. Very sexy and soft.
Hi, Julia! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
I ordered two set November 14th and they still have not arrived. I have called numerous times and they always say "we understand your frustration", but they are not able to solve the problem. They push the blame on the "shipping partner", but refuse to give me a refund. They also will not transfer you to supervisor. As a customer, you are just stuck with the purchase, which is always the worst fear of an online shopper.
Hello N,
Thank you for taking the time to rate us.
We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
After initiating further review we confirmed that your order#404621442 was delivered to the mailbox on December 8,2020.
Please check with your neighbors, the front desk, a mailroom, or mailbox as it might’ve been delivered in there. Let me know if you still haven’t located your order so I can check the best resolution for you.
Should you have any other questions, please let us know by email. We're always happy to help!
Kind regards,
Adore Me
[email protected]
I had a good experience, it shipped quickly and is very cute. It fits true to size.
Hi Savannah,
Thank you for taking the time to write about your experience! It is wonderful to hear that were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
I am absolutely thrilled with my first purchase. It fits like a dream and arrived in a timely manner!
Hi Bre,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We will share this with the production team to let them know to keep up the amazing work!
Please let us know what we can do for you in the future.
I have loved everything I've received from Adore Me! The panties and bras are sexy and comfortable, as is the sleepwear.
Hi Tanya,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about our products!
We’re here for you anytime.
XO,
Adore Me
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi, Lizette! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!