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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I love that they offer bras larger than DD, as they are very hard to find. Their bras are generally quite nice, although the underwear is usually pretty ugly and granny-ish. I generally just wear the bra from sets. The sets are expensive. The vip membership is annoying but not a deal breaker. What has become a deal breaker for me with this company is the terrible customer service and false advertising. Their website indicates a flat shipping rate to Canada and other countries outside the States. For Canada it is advertised as $5.95. When you go to check out though it comes up as $12.95 instead. That means it will be $49.95 plus $12.95 USD for a bra and underwear set where the underwear is ugly, plus the possibility of an additional 50% of that in duties to get over the border. If the bra doesn't fit there's no point sending it back as I will have to pay shipping and restocking fee. I contacted the company using their online feedback to say that their shipping rate was inconsistent and heard nothing back, so I emailed instead and received a form response saying thanks and here is the answer below, but there was no answer. I tried again to email and used the online feedback form, same result. I responded to the email indicating it looks like something has gone wrong and finally got a response, after all this taking multiple weeks. The response was that the shipping rate has changed and the website needed to be updated. It wasn't even am apologetic response. They said they would let the team know to update it. I indicated they needed to update it or start honouring the advertised price. No response. It has been 6 months that the advertised shipping rate and checkout shipping rate have been inconsistent. I never received responses for the online feedback form and the 1 email response I did get sent the message they really didn't care about the issue. I recommend people look at other companies, ones that give a damn about their customers and don't lie about their prices. If you can get past that and have piles of extra money to throw away if it doesn't fit and you live outside the US, give it a shot.
I've made two orders so far. The first one got a tracking number and then nothing. UPS/USPS never showed where they received the box. Adoreme was good and they shipped another one out 2-day. Second box... same thing - tracking number but UPS/USPS never received. This time they won't do anything for me and because I looked online to see what was in the box, I have to be charged the full amount for the order and then try to request a refund. I have good feeling my box is sitting around somewhere in a warehouse and nobody wants to step up and find it. Too bad, too, because I really liked the 2nd box and would have purchased the whole thing. Instead I have to pay for the whole thing without receiving anything and hope and pray for a refund. I'm fully prepared to file a complaint with my bank because this sounds like a scam to me.
Hi Christine,
Thank you for reviewing us!
We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed/lost due to external factors beyond our control.
We hope you will give us an opportunity to discuss and determine how we can provide a solution.
If you prefer, you can also contact us directly through phone, chat, or email.
We value our customers' opinions and would like to thank you for bringing this to our attention.
XO,
Adore Me
[email protected]
I wish so much that I could give you negative stars. The customer service is a total nightmare. I have emailed and emailed and emailed and done their "one click refund" crap about 14 times. Nobody responds. I still havent received my refund. I got a reply to a bad review telling me to contact them and that someone would handle it personally, and I still havent gotten any response. This was the WORST decision I ever made. Adoreme is a joke. They dont give refunds, they don't give store credit, they don't respond to emails, multiple emails. This website and its customer service is the absolute worst nightmare I've ever experienced! Horrible horrible horrible!
Hi Laura,
Thanks for your review,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. We pride ourselves on providing great customer service and we'd like to do the same for you.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Please reach out to us on call at 1.800.433.2367 Monday – Sunday 8:30 a.m. – 8:30 p.m. or by chat via FB. We'd like to discuss the matter further with you and see how we can make things good.
We look forward to hearing from you and earning you back your business.
XO,
Adore Me
[email protected]
I'm getting married on 11.26.2020. During this time social distancing is a must, so I planned a relaxing time with just me and my wife for our honeymoon. She never had lingerie before bcuz her breast size is a 38i, so I placed an order on November 10 with enough time to enjoy OUR special moment. I wanted her to feel sexy... I wanted her to experience something something she never experienced before... ALL while getting me kudos... here it is November 18... and I'm receiving an email saying my items where marked as undeliverable. And the money was put back on my account as store credit and they are encouraging me to order again free of charge... I can sit here a list a million and one things that I find wrong with this... and yes ALL of them can and could b fixed... but the one thing that cant b fixed is this moment in time that will be missed... That here I am 8 days away from getting married and I hv to replan everything I already had figured out during this Pandemic... I am truly hurt and disappointed... and NO ONE can even guarantee me that if I order again if I'll ever get it... bcuz everything on my end was done correctly... My address was correct and my payment went thru... this is heart breaking and I'm extremely fustrated bcuz what was once ALL plan out... now has no plans at all...
Darren Curry Jr
*******@rocketmail.com
Hi Darren,
Thanks for taking the time to review us.
We understand how important this order is for you. However, we're sorry to hear that weren't able to receive the package.
We strive hard to deliver your items promptly. However, shipping mishaps like this can happen without our control. We sincerely apologize for the inconvenience this has caused.
I took a look at your account to better understand the issue and I could notice that you were able to contact our customer care hotline and you're now being assisted regarding the order. We always guarantee assistance whatever may happen to your package.
Rest assured that we are following the feedback received from our customers and your experience will not go unnoticed, as here we always work on raising to a higher standard all aspects of our services.
Let us know if there is anything further we may do to help. We're here to support you.
Best,
Adore Me
[email protected]
This item fit perfectly! And its beautiful and the material feels lovely
Hello Kendra,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
And, don't forget that we’re always here if you need us.
I loved shopping at Adore me. They have sexy bras and underwear for large breast women. The bras make me feel sexy even at 59 years of age
Hi Rhona,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again.
XO,
Adore Me
[email protected]
I'm very disappointed with this brand! This is the second time that I ordered and that my package has never arrived. The first time when I placed my order in June 20,2020 and never arrived. I contacted them in July and after 2 weeks they replied and gave me back the amount of my purchase as store credit. I placed a second order in August 18,2020, but it still never arrived and I didn't receive any email for delays or any explanation. Its now November 12 and customer care does not answer.
Also it automatically enrolled me on a monthly charge that I never authorize! It is possible to get the refund, but they should have never made it without the customers permission!
Hi Helena,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 5-10 business days of the shipping date (subject to customs), there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control. Canada post requires we allow 30 days for the delay in delivery and possible custom holds prior to assisting with replacement or refund of any kind.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help.
Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
Wonderful I really love the product it fits me really great I will definitely order from you guy's again
Thank you for sharing your feedback, Ebony. We strive hard to provide you with products you can simply adore. We're just thrilled to hear that you find the set beautiful!
I purchased three items and exchanged two. There process allows you to do an immediate exchange. Which I did. Bad decision. Months later they are now saying I never returned the items, which I did, and are charging me for them. There is of course no way for me to prove I did or that the package wasn't lost somehow by them or the post office. So I am out of money for items I do not have. Ridiculous. DO NOT do the exchange. Just return the items and get your money back for the items.
UPDATE: Notice the business response below and take this as proof that their customer service and business practices are not good. Customer service rep clearly didn't even read my review.
We're sorry this set wasn't perfect the first time around!
No worries, we understand shopping for intimates online can be tricky, that's why we offer free and easy exchanges!
To start your Exchange or Return, please proceed with a laptop/desktop, sign in to your Adore Me account and follow the steps below:
1. Go to **My Orders**
2. Select the order that you would like to Exchange/Return by clicking the **Arrow** sign found on the right side of the screen, pointing right.
3. Click on the **Create Return/Exchange** button that's found at the bottom of the subsequent page.
4. Choose whether you'd like to Exchange or Return then, click **Continue**
5. In the subsequent page, click on the **Print Label**** **button and follow the easy steps to Return or Exchange your order.
6. At this time you can send back your items within 90 days since the order's delivery date.
Do not return packages to self-serve drop boxes as this may result in delays.
If you are returning for a refund and not exchanging, items are subject to a $5.95 restocking fee per set.
Kindly return your entire set in its new, unworn, unwashed, undamaged condition. Returns received dirty, damaged or incomplete will not be accepted.
Hope that helps!
It always takes so long and I paid extra for faster delivery and it still took over 2 weeks
Hello Debbie,
Thank you for taking the time to review us. We are very sorry for any inconvenience the shipping of your product may have caused. Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I’ll be sure to forward your review to the relevant team, so they can look into this matter
Let us know if there is anything further we may do to help.
Best regards,
Adore Me
[email protected]
Cannot recommend enough. So many style options and sizes, everything fits perfectly. Received my merchandise very quickly and the emails about the shipping process were consistent.
Hi Sarah! This review made our day! We really appreciate your taking the time out to share the detailed experience with our products! We look forward to serving you again in the future.
I ordered my girl a pajama set and could not order the pants and shirt in different sizes, they had to be the same. I ordered xlarge because of my girls breast size so the pants ended up being too big. The shirt was tiny even though it said xlarge and was to small for her. Sizing needs to be more user friendly.
Hello David,
Thank you for taking the time to review us!
This information helps us to hear about our products directly from the source that matters the most: our customers. We apologize for the inconvenience the sizing of this product may have caused. Don't worry, I'll make sure to forward your feedback to the proper departments, so they can further look into this matter to improve this product, by both fit and sizing.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from Adore Me. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Kind regards,
Adore Me
[email protected]
The cup sizes are way too small and the waist band is way too big. They also are not consistent between pieces. I had to give all my bras away to a friend.
Hi Zayne,
Thank you so much for taking the time to review us. We apologize for any inconvenience the sizing of our products may have caused. Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
Please let us know if there is anything further we may do to help.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc. Kind regards,
Adore Me
[email protected]
Arrived just as described. Very comfy. Shipping was fast. Pants are a bit more baggy than expected but still very nice
Hi Leta,
This review made our day! We really appreciate your taking the time out to share the detailed experience with our products and service! We look forward to serving you again in the future.
The shipping was swift and the items were amazing!
Hi Kaitlyn! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
I got a couple sets that were in my size but they were all too big. I would order down a size
We're sorry this set wasn't perfect the first time around!
No worries, we understand shopping for intimates online can be tricky, that's why we offer free and easy exchanges!
To start your Exchange or Return, please proceed with a laptop/desktop, sign in to your Adore Me account and follow the steps below:
1. Go to **My Orders**
2. Select the order that you would like to Exchange/Return by clicking the **Arrow** sign found on the right side of the screen, pointing right.
3. Click on the **Create Return/Exchange** button that's found at the bottom of the subsequent page.
4. Choose whether you'd like to Exchange or Return then, click **Continue**
5. In the subsequent page, click on the **Print Label**** **button and follow the easy steps to Return or Exchange your order.
6. At this time you can send back your items within 90 days since the order's delivery date.
Do not return packages to self-serve drop boxes as this may result in delays.
If you are returning for a refund and not exchanging, items are subject to a $5.95 restocking fee per set.
Kindly return your entire set in its new, unworn, unwashed, undamaged condition. Returns received dirty, damaged or incomplete will not be accepted.
Hope that helps!
Fast and good product. Would highly recommend. Will purchase more
Hi Alysha,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again.
XO,
Adore Me
[email protected]
Me gusta mucho la tela es muy fresca, me encantó y viene bien a la medida
Hola Arizahy,
Gracias por la maravillosa reseña y por tomarse el tiempo para compartir sus comentarios. ¡Nuestra prioridad es nuestro servicio y estamos encantados de haber alcanzado esa marca! Gente amable como usted hace que nuestro trabajo sea un placer.
XO,
Adorame
[email protected]
My experience was with the web site is ok. I think it a ok web site
Hi Jermaine,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
We look forward to serving you again soon!
Everything was great in the order Thr bra and the panties fit fine. Thank you.
Hello Joseph,
Thank you so much for taking the time to leave us a 5-star rating. It's much appreciated!
And, don't forget that we’re always here if you need us.
XO,
Adore Me
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Hi Britt,
Thanks for your review,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. We pride ourselves on providing great customer service and we'd like to do the same for you.
Just a refresher, all orders outside of the U. S may be subject to customs fees. We try to make this as clear as possible by providing this information on our website prior to purchasing.
Customs fees are processed by the Canadian government and chosen at their discretion. We do not have details on the selection process of which packages will be subject to fees.
You are never obligated to pay this fee as you may reject the package. It will then be returned to our warehouse and once received we are able to provide you a full refund.
Should you accept the order and incur custom fees, you can ask for a readjustment for them here: http://www.cbsa-asfc.gc.ca/import/postal-postale/dispute-contestation-eng.html
Unfortunately, there is no way to avoid customs fees charged by your custom and border patrol.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Please reach out to us on call at 1.800.433.2367 Monday – Sunday 8:30 a.m. – 8:30 p.m. or by chat via FB. We'd like to discuss the matter further with you and see how we can make things good.
We look forward to hearing from you and earning you back your business.
XO,
Adore Me
[email protected]