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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
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Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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This was my first time purchasing and it won't be the last! I loved it all!
Hi, Jordan! We work hard to meet customer expectations, and we're elated to hear you love our line. We offer a new collection each month. Come and see us soon for more adorable lingerie!
And, don't forget that we’re always here if you need us.
Very easy to order and the lingerie is so soft and way cheaper than victoria secrets.
Hi Josie! We work hard to meet customer expectations, and we're elated to hear you love our line. We offer a new collection each month. Come and see us soon for more adorable lingerie!
And, don't forget that we’re always here if you need us.
Shipping took long but it was worth it once I finally got my package!
Hi Evan,
Thank you for your perfect review! We value your input and letting us know about your detailed experience with us. It means the world to us and to our entire team!
We look forward to serving you again soon!
I recently ordered only a couple pieces and they fit perfectly. I love the option of sets that you pick separate sizes for top and bottom. I don't own many matching sets because I'm top heavy and the sizes never match. So far I'm happy that I can get things that go together.
So glad you love your selection, Kristen! We hope to impress you time and time again! Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Hello April,
Thanks for taking the time to let us know your feedback!
Your kind words will surely please our dedicated staff. I am sure these will fuel them even more to work very diligently and will provide us with great encouragement to keep doing what we are doing.
Keep in mind that your business is important to us.
XO,
Adore Me
[email protected]
They have a nice variety of pieces to consider for purchase, but you must watch your credit card for hidden charges. Twice, they have charged me for "damaged" returns. The first time it happened, I asked for a description of this damage and, while no explanation was given, the charge was promptly refunded to me. The second time was for an item that I did not even remove from packaging. I canceled my elite membership because I find this company very untrustworthy. I have not had a negative experience with customer service, though. They respond quickly to my concerns, but I do not want to have to deal with fighting with them every time I must return an item.
Hi Lisa,
Thanks for taking the time to let us know your feedback!
Please note that our warehouse will expect these sets in their new, unworn, unwashed, and undamaged condition to prevent penalty charges.
For this reason, all returned items go through a thorough sanitary inspection when received in our warehouse. If your return did not pass the standard quality control, the set will be tag as "Dirty" or "Damaged". But it doesn't mean that the sets are damage.
Please understand that as a lingerie company, we place great importance on the sanitary aspect of our services & products.
Feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can.
Best regards,
Adore Me
[email protected]
This is an astonishing, best online business I've ever seen. They are consistently prompt and humble. They give charming discounts.
Hi, Sherry! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
I'm in love with every purchase. The material is perfect and of great quality. Thank you!
Hello Rahkiah,
Thanks for taking the time to let us know your feedback!
Your kind words will surely please our dedicated staff. I am sure these will fuel them even more to work very diligently and will provide us with great encouragement to keep doing what we are doing.
Customer happiness is our top priority and I am glad we are able to provide you with one!
XO,
Adore Me
[email protected]
Awesome! My girlfriend and I love AdoreMe. Thank you for providing such great products and customer service.
Hi Stephan,
Thank you so much for your kind words and perfect review!
Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
Kind regards,
Adore Me
[email protected]
I may be in the minority and I am fully aware that this is not a big deal in hind sight considering a pandemic and a lot of crazy things going on. With that being said poor service and lying is not acceptable ever when you are in a service industry. Ordered Nov 30 and live in the next state over. I could have picked up order the same day. The order covered 5 states before it got to us and 29 days later it finally arrives but low and behold Murphy's Law being what it is we moved 2 days prior. (Understand the move is not ideal but we didn't expect the order to take a month) Tried updating the address only the system did not take. Lol. They admitted initially to their employee error but after that refused to acknowledge they said anything and went full on it is all the fault of their shipping company. This is the absolute worst customer service I have seen and a company that is fully taking advantage of the Pandemic as an excuse for poor service. I'm sure at one time they were decent but at this time they are horrendous and insulting with their blinders to fact. I wouldn't mind if from the beginning they kept with their acknowledgment of fault but their insistence on trying to switch and use the pandemic and blame those shipper is not right. Item was returned, finally, 33 days later with no apology but then blamed their shippers again and then decided to blame me. I am sharing this as a buyer beware that this company has big time concerns and service is not something they are focused on. Be patient and i would advise to steer clear of a monthly subscription during a pandemic with a company who will use whatever excuse they can.
Was able to enter my wifes sizes and the outfit was matched to fit her. Delivery was quick and my wife was shocked.
Hi, Mike! This review made our day! We’re glad you had such a great experience! We look forward to serving you again in the future.
I put in an order for my wife for Christmas. The promotion was 4 Nova Thongs for $24. So, I clicked on the one I wanted (assuming it was order the 4 for $24) and placed my order. I received only 1 thong. So, I emailed and called but got nowhere with the reps. They claimed I needed to order 4 of the thongs and then the price would be $24... even through the promotion clearly stated on the website that it was 4 for $24. Since I paid $24 for only 1, I asked that I be sent 3 more thongs - since I had essentially paid for them and was told no.
TERRIBLE promotion and customer service - shame on you!
Hi Jason,
Thank you for contacting us.
Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
Upon further checking your account, we found out that you have placed only 1 pair of panties on your recent order 404906417 and that's the reason why you have received 1 panty.
**The items we sent are only based on the order detail that you've processed in our system.**
**Please know that we want to give our valued customers like you the freedom to choose or combine different styles under the 4 for $24 panty collection.**
Moving forward, just add 4 qualified sets from our "PANTIES 4/$24" section" so you can take advantage of the offer.
We're sorry to hear if this hasn't been clear enough. Rest assured that we'll take note of your experience so we could continue improving our service.
We appreciate your patience and understanding. If you need anything else, please don't think twice to let me know and I'll be here to assist.
Best,
I love my bras and underwear! They are so cute and so comfortable!
Hello Olivia,
Thank you so much for taking the time to leave us a 5-star rating. We're happy that you love your set!
And, don't forget that we’re always here if you need us.
XO,
Adore Me
10/10 would recommend. I ordered a product on sale during Black Friday, but accidentally ordered the wrong size (I highly suggest double-checking the sizing chart before buying anything). I was super confused and accidentally canceled my order and lost the deal. However, I emailed customer service and within 24 hours was able to reorder the same product and received store credit equal to the deal I would have gotten initially! No questions asked. My order shipped equally fast and I swear it is the most comfortable lingerie ever and fits exactly as promised.
Long story short, I will be ordering from this store again in the future.
Thank you so much for your kind words and perfect review, Mia!
Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Kind regards,
Adore Me
[email protected]
Everything went smoothly. Your prices are high! The holiday sales made your merchandise somewhat affordable. Your
VIP program is not an option for me. The thought of signing in every month to decline the monthly selection is an incon-
Veniece to me. From a sales point of view, I understand.
Hi Laurie,
Thank you for your feedback! We are very sorry for any inconvenience the pricing of our products may have caused.
Kindly note that our prices vary depending on how you choose to shop with us: You have the option to be a monthly VIP member, get styled with our Elite box, or shop whenever you want as a Pay-As-You-Go customer.
However, we appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
Wife loved it and it's a really beautiful feel to it
Hi Martin,
Thank you for the great review! Would you mind sharing this with your friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
Adore me is my go to for cute panties. Im never disappointed and neither is my man!
Hi Marissa,
We work hard to meet customer expectations, and we're elated to hear you love our panties. We offer a new collection each month. Come and see us soon for more adorable lingerie!
And, don't forget that we’re always here if you need us.
Got my order quickly and upon trying them on loved how they felt and fit perfectly.
Hi Rhia,
Thank you for leaving a 5-Stars review! We continuously strive to serve you better. We are glad that the team has managed to meet the expectations of your order!
Looking forward to serving you in the future!
Love it its beautiful and sexy and love the feel of it on my skin
Hello Ashley,
So glad you love your selection! We hope to impress you time and time again! Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
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Hello Alysse,
Thanks for taking the time to let us know your feedback!
Your kind words will surely please our dedicated staff. I am sure these will fuel them even more to work very diligently and will provide us with great encouragement to keep doing what we are doing.
XO,
Adore Me
[email protected]"