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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I expected this to take forever to ship, due to a combination of holiday shoppers and COVID issues, but it actually all arrived on time and in good condition. No complaints!
Hello Amber,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again.
XO,
Adore Me
[email protected]
My order seems to be lost. I have been in contact with their customer support for over a week and a half. All I get are bot replies about shipping delays. Yesterday they charged my debit card 199.75 even though I have not received anything yet. I called today to get my money back and they told me this is a quote "As much as we'd like to send you another box this month, they can't but not to worry we'll send you one next month" So it seems I still have to pay even though I don't get my items. The customer service person told me there is nothing they can do. WTF?!?!?!?!? I have filed a merchant dispute with my bank but because it came out of my checking account not sure I'll get the money back. Please look for another subscription provider, this one is very unreliable and when there is an issue there is no support available.
Hi Lisa,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding refunding your Elite box.
We always guarantee assistance whatever may happen to your package.
If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
[email protected]
I love my purchase from Adore Me! It came exactly when it said it would and it fits wonderfully!
Hi Amber! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
Looks good but unfortunately we got the wrong size so it doesn't fit
They were perfect. Exactly what I was looking for. Enjoying them. Very happy
Thank you for the amazing review, Alizhia! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Package an items received as ordered. No issues and/complaints
Thank you so much for your kind words and perfect review, Darlene!
Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Kind regards,
Adore Me
[email protected]"
I was kept updated and well informed of my order status up until my delivery
Hi Rachel, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
And, don't forget that we’re always here if you need us.
Site was so easy to use and I got my package quicker than expected.
Hi Maitee,
Thank you for leaving a 5-Stars review! We continuously strive to serve you better. We are glad that the team has managed to meet the expectations of your order!
Looking forward to serving you in the future!
Cute for a good price and fits really well. It got here pretty fast as well!
Hi Hailey, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers.
We Look forward to seeing you again soon.
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Hi Anahi,
We are grateful that you took the time out to leave 5-star review. Your feedback helps us to improve service for everyone.
We look forward to serving you again soon!
Everything fit great! True to size. Quick shipping and definitely ordering again
Thank you for your perfect review, Charlayna! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month? Come and see us soon for more adorable lingerie!
The items were of good quality and the style was great.
Hi Duarte,
We’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you.
We're looking forward to impressing you again!
XO,
Adore Me
[email protected]
Great fit, lovely prices & pieces! Always fun to get new thing in the mail for me.
Hello Chelsea,
Thank you so much for sharing your experience with us. Our goal is customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Glad to hear you love your new lingerie and the team will be thrilled to hear your feedback!
Great experience thus far, only one item I've been dissatisfied with.
Hi, Jasmine! This review made our day! We really appreciate your taking the time out to share the experience with our products! We look forward to serving you again in the future.
Hi Lisa,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers.
We look forward to serving you again!
Hi Rain! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
Placed an order thinking this was a normal website. Got automatically charged $40/mo as part of their "VIP Club" without signing up for any kind of subscription in the purchase process. Massive scam, mediocre product.
Hi Keith,
Thank you for your feedback!
I took a look at your account and I noticed that on your first order 404763178 on Dec 1,2020, you are subscribed to our membership to avail of the First VIP set for $19.95.
Just a refresher, when you create an account on our site, you are offered the option to join the Elite Membership in your account or the Pay As You Go one-time purchase option and the VIP membership option.
When selecting the VIP Membership, as described online, you have tons of benefits such as $10 off any style any time, every 6th set for free, and access to exclusive sales.
Please note that you're not obligated to purchase every month!
All you need to do visit your Adore Me account to chose if you would like to Shop or Skip and this button available every 1st to 5th of the month.
If you don't/forget to skip, you will be charged $39.95 that becomes store credit that you can use to buy anything on Adore Me. If you don't want to use your store credit, you can simply request a refund, no questions asked!
I hope that I have been able to clear up any questions that you had.
Feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can.
Best regards,
Adore Me
[email protected]
I ordered 3 items and only 2 fit. I'll need to return the one item that did not fit.
Hello Sam,
Thank you for your recent product review. This information helps us to hear the truth about our products directly from the source that matters the most, you!
I am terribly sorry to hear that the product you just received was not a perfect one. This is not the type of item we want you to receive or remain "stuck" with. Therefore, I am happy to remind you about our free exchanges and hassle-free returns.
To learn more about how to process an exchange or return, all you need to do is to access this link: https://help.adoreme.com/hc/en-us/articles/115003474328-What-s-your-free-exchange-policy-
We retain this policy to help ensure you consistently receive good quality and properly fitting garments from Adore Me.
Hope this helps!
Best regards,
I love AdoreMe! I had an issue with not receiving my package and their customer service was very helpful in my time of stress.
Hi Shamika,
Thanks for taking the time to let us know your feedback!
Your kind words will surely please our dedicated staff. I am sure these will fuel them even more to work very diligently and will provide us with great encouragement to keep doing what we are doing.
Keep in mind that your business is important to us.
XO,
Adore Me
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paige,
Thank you for your perfect review! We value your input and letting us know about your detailed experience with us. It means the world to us and to our entire team!
We look forward to serving you again soon!