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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I order the bras 2 for 50 and I only received 1 bra
AdoreMe accidentally forgot to package part of my order (a pair of underwear), so they credited me for a full set. They were very timely in their response and went above what was necessary to make it right.
Hi Brittany, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers.
We Look forward to seeing you again soon.
I should have heeded the advice of bad reviews, but instead I placed an order and will never do so again. I paid for expedited shipping in hopes of avoiding the shipping nightmares many have shared, but it was worthless. My items were not shipped within the advertised 1-2 business days, and I was not informed of the delay or given a chance to cancel (as is required by law). After 4 days, my account said the order was "shipped", but the tracking says only that a label was created but USPS has not received the package. Almost a week later and it's STILL in pre-shipment. My estimated delivery date from Adore Me has passed and now I have zero clue when or if my order will come. Customer service refunded the extra shipping fee but has told me to wait until February 8th (nearly THREE WEEKS after my order was placed) to talk about "solutions". No refund has been offered, no replacement shipment. Every customer service person tells me the order "is well on its way" and "will appear at my doorstep soon". I've been given the run-around and that's it. I wouldn't have a problem if there was some forthright communication about whatever is delaying things, but I have had zero communication from them outside of my own calls and emails. Horrendous service. Don't waste your money or your time!
HI Unhappy,
Thank you for taking the time to write this review. We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
We always guarantee assistance whatever may happen to your package. If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
[email protected]
My overall experience was fantastic. I was able to find several items in my size and style preference very easily. I received my order quickly and the items match and fit the description. My order fits perfectly and I'm looking forward to order from Adore Me very soon.
Hi, Kelly! This review made our day! We really appreciate your taking the time out to share the detailed experience with our products! We look forward to serving you again in the future.
Picked what I wanted for my lady and it was delivered in a descent amount of time
Hi Robert,
Thank you so much for taking the time to leave us a 5-star rating. It's much appreciated!
And, don't forget that we’re always here if you need us.
XO,
Adore Me
Most of us dont have the same size boobs and butt. Unfortunately this company will not give me what they consider the sizes for their panties and corsets
Hi Denise,
Thank you for reviewing us! We are very sorry to hear that the product you received was not perfect for you. Don't worry, we appreciate all the feedback received, therefore let me inform you that I already sent yours to our Design Team for it to be reviewed and taken into consideration.
Don't hesitate to reach us if you need further assistance. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best regards,
Adore Me
[email protected]
I was a little hesitant because I was informed that the sizing could be a little small, but this was actually perfect!
Hi Nelie,
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is our service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
XO,
Adore Me
[email protected]
I absolutely love this website, and have been completely satisfied every time. But this time I ordered 1 order of 5 for $25.00 but only got 1 pair of underwear for $15
Hi Barbara,
Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
Upon further checking your account, we found out that you have placed only 1 pair of Ari Shortie on your recent order 405112375 and that's the reason why you have received 1 panty.
The item we sent is only based on the order detail that you've processed in our system.
Please know that we want to give our valued customers like you the freedom to choose or combine different styles under the 5 for $25 panty collection.
Moving forward, just add 5 qualified sets from our "PANTIES 5/$25" section" so you can take advantage of the offer.
We're sorry to hear if this hasn't been clear enough. Rest assured that we'll take note of your experience so we could continue improving our service.
We appreciate your patience and understanding. If you need anything else, please don't think twice to let me know and I'll be here to assist.
Best,
I ordered my 1st box, I selected the items within the time frame, emailed and called to get return label they said they could not send me one and will be charging me for the whole i its not back in time and offered no assistance for a refund. Its a scam and they set you up to not be able to return your items so they can charge you for it... I so frustrated and have still not heard back from customer service for 4 days now
Hello Tracie,
Thanks so much for contacting us.
So sorry to hear that the Elite membership was in any way unclear. I’m happy to clarify it for you!
We kindly ask you to visit your box’s Finalize Order form, under your account’s My Orders section. There you can let us know what you love by marking your sets as either Kept or Returned.
Afterward, you can return unwanted sets using the box’s prepaid return label. You just need to carefully peel off the box’s original shipping label and you’ll find the return label underneath.
- You can return anything you don't love, for free. You only pay for the sets you keep!
**Helpful tip:** *you only need to mark the sets as Returned or Kept during the 7 day try-on. For the actual physical return, we allow up to 30 days, starting after the 7 day try-on ends, for the set(s) to be returned and to be received back at our warehouse.*
**Important:** *Kindly return unwanted sets in their new, complete, unworn, and unwashed condition for them to be accepted by our warehouse.*
Hope I answered all your questions. If you need assistance with anything else, please let me know. I’m happy to help!
Best,
They're beautiful comfortable they fit very nice and it's not often to find somebody to carry my size
Thank you for the great review, Joy! Would you mind sharing this with your friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
It took along time to receive my order it only shipped after I sent an inquiry about where my purchase was. I feel like its runs a little small comparing it to Victoria Secrets merchandise and not as great quality either I will not order from them again.
Hi Lisa,
Thank you for reviewing us! We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
No problem with delivery and product is exceptional as always
Hi Natalie, we’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.
I Love my new bra and panty set. Nothing is sexier than knowing that you have a bomb $#*! bra and panty set underneath your work clothes or everyday wear!
Hi, Yanni! Thank you for giving us a perfect rating! We’re delighted to hear that you love the products. I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!
And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.
Best,
Adore Me
[email protected]
The order processed through my account before the order was ready to ship. The quality of the items we ordered was good but the order took almost two weeks to ship from Adore Me and took another three days to arrive at my house. Please don't give a delivered by date that you have no way of honoring.
Hi, Amanda! I am very sorry to hear of your experience with the shipping process. Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our products and services.
We really appreciate you being so open with us.
XO,
Adore Me
[email protected]
Came earlier than expected is very comfortable and I love the colors!
Hi, Caryn! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
Loved all my items and the mystery panties pack was great!
Hi Melissa,
This review made our day! We’re glad you had such a perfect experience with our products! We look forward to serving you again in the future.
I have worn my new lounge set 2 times. I work from home, and love having something soft and comfortable to work in.
Hi! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
I always receive exactly what I ordered and the package always arrives within the time frame stated.
Hi Leslee, we’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.
My experience was wonderful I received my order on time I thank you very much
Thank you for the great review, Wanda! Would you mind sharing this with your friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
Very discouraged, I open the link as soon as I get it, and nothing in my size is available, colors have become quite drab, waiting, hoping for spring colors and my size. If 38 D is soo popular and always out of that size why not have enough?
Hi Anne,
Thanks for your review.
We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you!
However, sorry to hear that some of the sets you like are out of stock. We bring back those popular styles + launch a brand-new collection on the first of every month! (Tip: Set your alarm so you don’t miss out on your faves.)
In the meantime, we’ll share your feedback with the team. Don't forget that we're always here to support you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Khalilah,
Thank you for your recent product review. This information helps us to hear the truth about our products directly from the source that matters the most, you!
After initiaitng further investigation, we noticed that you only purchase 1 set of Clarisse Unlined Plus under order#405079730 on Jan 6,2021, 5:58:04 AM, that's the reason why you received 1 set.
**The items we sent are only based on the order detail that you've processed in our system.**
If you need anything else, please don't think twice to let me know and I'll be here to assist.
Best regards,