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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I haven't used my merchandise yet but I'm sure it's perfect I am never disappointed.
Hi Ella,
Thank you for loving our products, you made our day! We will strive to deliver great experiences consistently, please do come again.
XO,
Adore Me
[email protected]
This is my first time trying this company and so far no complaints
Hi Nzinga,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about our products!
We’re here for you anytime.
XO,
Adore Me
[email protected]
Fits great, thank you! I love the color and style!
Hello Kaitlyn,
Your kind words will surely please our dedicated staff. I am sure these will fuel them even more to work very diligently and will provide us with great encouragement to keep doing what we are doing.
Kind folks like you make our job a pleasure.
XO,
Adore Me
[email protected]
The set fits very well. I am in between a petite and plus size. I love the way the bra fits. Definitely will be making more purchases.
Hi Danielle,
We are incredibly grateful that you took the time out to leave us a 5-Star review! We will share this with the production team to let them know to keep up the amazing work!
Please let us know what we can do for you in the future.
Hi Jayde,
Thank you so much for taking the time to leave us a 5 star rating. It's much appreciated! And, don't forget that we’re always here if you need us.
XO,
Adore Me
It was great! Loved it very much and was happy with the way it fit and looked
Hello Diane,
So glad to hear that you love your new set! We're happy that you're happy, and we're looking forward to impressing you again!
XO,
Adore Me
[email protected]
I am happy with my order! It fits well and was such a great deal.
Hi Lindsey,
Thank you for leaving a 5-Stars review! We're happy that you're set perfectly fit. We continuously strive to serve you better.
Best Wishes,
Decent underwear for the price. They felt comfortable and seemed to fit well. Not 5 stars because I don't love them but they do the job.
Hello Alyssa,
We really appreciate you taking the time to share your feedback and being so open with us. We're thankful for amazing customers like you and we hope to see you again soon!
Do reach out to us again if you need anything. We're here to support you.
XO,
Adore Me
[email protected]
I ordered something for my wife 17 days ago and have yet to receive it. I contacted customer care twice by email with no response. I called customer care, but that was no help either. The woman I spoke with treated me like an idiot and didn't even know how to count how many days it had been since the last update on UPS. I will never order from this company again.
Hello Matthew,
Thank you for taking the time to rate us.
We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
We’re here for you anytime.
XO,
Adore Me
[email protected]
After cancelling my first order, I was shocked to learn that you lose your first order deals. As I tried to navigate around this problem I also discovered I could not remove my credit card information from my account nor could I find any way to delete my account. These features should be included without saying in any modern day online-store.
Hi J,
Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart.
However, please note that the First VIP set for $24.95 is automatically discounted on the first order. Since you have canceled it can no longer available on the second purchase.
Though we value you and we only want to help you the best we can. Please reach us through call chat or email and we will be glad to offer you a solution that makes you smile, also to assist you with removing your card details.
Kind regards,
Adore Me
[email protected]
Overall just a bad experience.
They state 1-2 days for shipment from the time you place your order... When I followed up a week later I recieved a polite apology that they are running behind but it would be shipped out shortly. It wasnt. After 2 weeks had passed, I followed up again. Similar response, they are sorry but it will go out shortly. At 3 weeks it was still not shipped, still showing processing. I requested to cancel my order. I got a reply saying that it can not as it is being processed to ship. I took a screen shot, it was still processing and STILL HAS NOT LEFT.
I will be cancelling my payment through my credit card company, because so far, they still WILL NOT RETURN my money.
Hello Amy
Thanks for your review of your order. We always appreciate customers who let us know when things aren’t right as this will surely help us improve our products and service.
Moreover, I would love to look into your case specifically and offer better assistance, however, I will need your email address to do so. If you could get back to us with this information I would highly appreciate it.
Therefore, I am kindly asking you to contact us via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution. If there is anything else you would like assistance with, please let us know.
Kind regards,
Adore Me
[email protected]
I received an order, not my order. I was so excited to see my package until I opened it up and found that it wasn't at all what I ordered. Somehow I guess my order got mixed up and switched with another order. I got it exchanged, but I feel it could have been avoidable.
Hi Annette,
Thank you for taking the time to provide us with this feedback. We sincerely apologize that you had an unpleasant experience with your order. I will ensure that our creative team is updated about the issue so we can prevent it from happening in the future.
We may not be able to change the past but if you give us a chance, we will completely make it up to you.
Should you have any other questions, please let us know by email. We're always happy to help!
Best,
Adore Me
I hate this service which is unfortunate because my fiance has spent a fortune here and I have more than 40 sets of bras and panties. Here's the problem - they always run out of the small size in thongs. The sizes aren't always consistent either so sometimes they are too big and sometimes too small. Also, once you've bought a set you can't go back and purchase just the panties. My panties wear out before the bras so now I'm stuck with all these bras and I can't get the matching thongs. It would be great if they allowed you to purchase the bras and panties separately but they don't provide that option. I like more flexibility in purchasing options and I don't have the heart to tell him to stop buying here so every time he buys me flowers instead or surprises me with an adventure, I just make a really big show of gratitude.
Hi Angela,
We really appreciate you taking the time to share your feedback and being so open with us. However, sorry to hear that some of the sets you like are out of stock. We bring back those popular styles and launch a brand-new collection on the first of every month!
Rest assured that your feedback has been forwarded to our design department. Through that, we will be able to respond with expanded and improved products.
Do reach out to us for any suggestions or queries.
XO,
Adore Me
[email protected]
Love this site great sales really nice clothes shopped here a few times. Only wish they carried bras in my size to match panties
Hi, Jill! Thank you for giving us a perfect rating! We’re delighted to hear that you love the products. I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!
And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.
Best,
Adore Me
[email protected]
Both sets I received are beautiful and fit well. Will order more in the near future.
Hi, Jeanee! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
Purchasing from the website was easy and there were plenty of styles to choose from. My order arrived quickly and they were true to size.
Thank you for the great review, Alexis! Would you mind sharing this with your friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
It came on time and exactly as expected. It fit true to size. Will most definitely buy from here again.
Hi, Laura! This review made our day! We really appreciate your taking the time out to share the detailed experience with our products! We look forward to serving you again in the future.
Quality is good
Sizes are expected
Its great if you hate to shop
I wish the accounting was clearer with monthly statements via email.
Hi Debbie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
And, don't forget that we’re always here if you need us.
Thank you for providing high quality clothing that is adorable, efficient and makes me feel special.
Hi, Crystal! This review made our day! We really appreciate your taking the time out to share the detailed experience with our products! We look forward to serving you again in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Latoya,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful.
We look forward to serving you again!