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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I have been with Adore Me for about 2 years. Recently they have been lacking. Their shipping time is 3-4 weeks and by the time they get ready to ship the item you purchased is out of stock. Not cool when they have had your money for 3-4 weeks.
Ordered some items in November 2020. That experience itself was fine (order came on time, cute products). BUT I am giving a 1 star review because of their automatic "monthly subscription," which I think is a big scam. I noticed my card was charged $39.95 in January 2021, and again in Feb. Apparently at check out, you are automatically signed into their membership program. This allows the company to charge your card $39.95 monthly for store credit.
Luckily, canceling the membership was pretty simple online, and I was able to get a refund on the $80.
Hi Anon,
Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
I see in your account that you joined our *VIP Membership* when you placed your 1st order with us.
*The **VIP MEMBERSHIP** is one of two payment options that a’re available during checkout when shopping:*
*It’s an Adore Me exclusive way of shopping through a flexible membership that offers great perks (e.g. $10 discount on every set) & promos and has limited obligations (*no membership fees, no obligation to buy, can leave at any time*) – pretty neat, right?*
Please note that you're not obligated to purchase every month!
All you need to do visit your Adore Me account to chose if you would like to Shop or Skip and this button available every 1st to 5th of the month.
If you don't/forget to skip, you will be charged $39.95 that becomes store credit that you can use to buy anything on Adore Me. If you don't want to use your store credit, you can simply request a refund, no questions asked!
I hope that I have been able to clear up any questions that you had.
Feel free to contact me or anyone else on our support team at any time. We're always here to help you in any way we can.
Best regards,
Adore Me
[email protected]
Place and order... look for it to ship, only to find out that all of a sudden it was on back order... By now we have to know supply and demand... this will not keep me from ordering in the future, but I hope adore does better in the new order
Hello Tyrone,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help.
Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
I love the lingerie! Always makes me feel sexy. I own seven pair! I always prefer people to try it. I love the fact that I can pause my membership as well!
So glad you love your selection, Priscilla! We hope to impress you time and time again! Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Hi Katlyn! We really appreciate you taking the time out to share your amazing experience with us. We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
Too many bad exchanges with this company, the recent being a deduction from my bank account AFTER pausing my membership. To add to my frustration, this happened while waiting on a refund from a previous purchase that I shipped back- due to the poor quality of the bra sets. Not only am I waiting on my refund for items returned, I am also waiting to be refunded for the unauthorized deduction.
Hi Kay,
Thank you for your review. We always appreciate customers who let us know when things aren’t right as this will surely help us improve our products and service. Therefore, we have forwarded your feedback regarding the quality of our products to the relevant team to be reviewed and taken into consideration.
Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. After taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you have been contacted by our customer service representatives who have sent explanations regarding all of your concerns. As already mentioned, the packages sent back to our warehouse do have to go through a standard quality control system and once this is completed we will send you a confirmation. This means that the package may have been successfully received but just not completely processed yet.
Also, I confirmed that one of our customer service representatives assisted you with a refund for VIP Charges.
Remember: As a VIP member, you can easily request a refund if you forget to Shop or Skip by going directly to this [link](https://www.adoreme.com/customer/account/) and selecting the "Request a Refund” option.
Please let us know by email or phone if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
Felt sexy in the choices of the products purchased. It fit perfectly with my size. I would definitely buy more. I just love the way it makes me feel.
Hello Britannia,
Thank you for giving us a perfect rating! We’re delighted to hear that you love the products. I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!
And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.
Best,
Adore Me
[email protected]
Everything fit as it should. Like the feel of the fabric, the design. No complaints.
Hi LeeAnn,
We’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you.
We're happy that you're happy, and we're looking forward to impressing you again!
XO,
Adore Me
[email protected]
I got my order in a timely manner, the earliest day the arrival time proposed. I opened my order and my girlfriend tried then all on, she loved them. They are super sexy and super comfortable. I will definitely buy from here again.
Hi Andrew,
Thank you for the amazing review! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Perfect fit and quality. Beautiful product with fast delivery. Accented my outfit perfectly.
Thank you for your perfect review, Angel! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month? Come and see us soon for more adorable lingerie!
Adore me is great for women like me with an uncommon bra size. However, the service is so awful I cannot support this business anymore. All of my orders have been either extremely late, or completely lost during processing and shipping. Ridiculous!
Hello M,
Thank you for taking the time to rate us.
We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Issue aside, we truly appreciate your letting us know how much you like our products! We pride ourselves on our product and the high-quality standards we maintain.
Hi Lexi,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
We look forward to serving you again soon!
Everything fit great. And at a great price. Items that ordered came very quickly.
Thank you for your perfect review, Diana! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month? Come and see us soon for more adorable lingerie!
I will never order from this company again. I paid 15 dollars for express shipping because I wanted to get it for a specific date and it says there is a delay in my order. I called them and talked to a rep and they said the best they can give me is 5 dollar scores credit after I paid 15 dollars for express shipping. Not very happy with this at all.
Hi Mikey,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding refunding your $14.95 expedited shipping fee.
We always guarantee assistance whatever may happen to your package.
If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
[email protected]
I purchased two items both with corset styling in an XL. (I am a Large, but got XL to be sure they'd fit.) They were tiny! I had to unlace them so much my whole back was exposed. Not a good look. It felt like a small size with extra long ribbons or something. Not well fitted at all. I am returning both. :(
Hello Deanna,
Thank you for your recent product review. This information helps us to hear the truth about our products directly from the source that matters the most, you!
I am terribly sorry to hear that the product you just received was not a perfect one. This is not the type of item we want you to receive or remain "stuck" with. Therefore, I am happy to remind you about our free exchanges and hassle-free returns.
To learn more about how to process an exchange or return, all you need to do is to access this link: https://help.adoreme.com/hc/en-us/articles/115003474328-What-s-your-free-exchange-policy-
We retain this policy to help ensure you consistently receive good quality and properly fitting garments from Adore Me.
Hope this helps!
Best regards,
I ordered an order and it should have been received be Feb 4th. They cancelled my order, without notice, until I called. Then they told me it would take 2 days to get any reply on why my order was cancelled. Then "Rosalinda A" kindly hung up on me because I asked her to reorder my order. She talk over my husband, then my self for a good 10 minutes. Terrible TERRIBLE customer service! We will NEVER order form them again. And the idea of doing an elite box... laughable!
I was wanting to start the subscription service, but I can't imagine they would ship that since alita generally over $300!
Mind you, it was for Valentine's Day! I asked to replace the order and overnight it and they told me they don't have priority shipping! What?
I'm so frustrated with the customer service with this company it's ridiculous. The only thing that would make this somewhat right is to overnight our order. I was told they can't help with that and they will call me back in 2 days to let me know if I can re order? Make no sense. I will tell as many people I know about my experience. I will not give any good feedback for this!
Hello April,
Thanks for your review,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. We pride ourselves on providing great customer service and we'd like to do the same for you.
We would want to look into your case specifically to address it with a suitable resolution. Unfortunately, we cannot identify your account through this application.
Please reach out to us on call at 1.800.433.2367 Monday – Sunday 8:30 a.m. – 8:30 p.m. or by chat. We'd like to discuss the matter further with you and see how we can make things good.
We look forward to hearing from you and earning you back your business.
XO,
Adore Me
[email protected]
I placed a spur of the moment order for Valentine's day, based on a social media add (yes, I was caught up in the beauty of the lingerie) and it fits perfectly. This goes into the "good buy" category.
Hello Ronni,
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is our service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
XO,
Adore Me
[email protected]
I love every item I receive from adore me and I recommend everyone I know to this site! They are just the best.
Hi Victoria,
Thanks so much for your great review!
We really appreciate you taking the time to share your feedback and being so open with us. We will make sure to share this with the team to let them know to keep up the amazing work.
See us again soon!
XO,
Adore Me
[email protected]
Beautiful set, good customer service because my first order was lost in the mail, they helped me right away and were very nice and helpful.
Hello Jessica,
Thanks for taking the time to let us know your feedback!
Your kind words will surely please our dedicated staff. I am sure these will fuel them even more to work very diligently and will provide us with great encouragement to keep doing what we are doing.
XO,
Adore Me
[email protected]
Lingerie piece was adorable and a great color! My friend loved receiving it.
Hi Whitney,
Thank you for leaving a 5-Stars review! We continuously strive to serve you better. We are glad that the team has managed to meet the expectations of your order!
Looking forward to serving you in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Clara,
Thanks so much for your thoughtful and detailed review.
This information helps us to hear the truth about our products directly from the source that matters the most, you! I'll make sure to forward your feedback to the proper departments, so they can further look into this matter to improve this product, by both material and construction.
This is not the type of item we want you to receive or remain "stuck" with. Therefore, I am happy to remind you about our free exchanges and hassle-free returns.
To learn more about how to process an exchange or return, all you need to do is to access this link: https://help.adoreme.com/hc/en-us/articles/115003474328-What-s-your-free-exchange-policy-
We retain this policy to help ensure you consistently receive good quality and properly fitting garments from Adore Me.
We hope you will give us an opportunity to discuss and determine how we can provide a solution that makes you smile. Please reach out to us on call or by email.
Best regards,