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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Adore Me has a consumer rating of 4.52 stars from 9,516 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Adore Me most frequently mention great quality, fast delivery and victoria secret. Adore Me ranks 5th among Lingerie sites.
This was my first time shopping the site and it was great! Very user-friendly and easy to use.
Hi Winnie, we’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.
- Quality is not great.
- No free returns (it is $6 each item you return).
- They very difficult to return the items - each item has its own return information.
- The printable label is weirdly formatted - it does not look like most other printable labels, which didn't give me a ton of confidence it was getting back to the right place.
- Then, when I reached out, they fail to match the return label with the return properly. And only credit me for a single item when there should be several (although it's almost impossible for me to figure out how many because of the way they track returns on the website).
- After refunding my money, 3 months later, they charge me again, saying they have no evidence I returned the items.
Not worth the hassle at all. They charged me $150 for items I returned to them months ago.
Hi Paula,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers and we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Rest assured that we are committed to providing members with the services they need. Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, we kindly ask you to elaborate on your discontent further by email, chat, or call again so that we can be able to make this right.
If there is anything else you would like assistance with, please let us know. We're here to support you.
XO,
Adore Me
[email protected]
I was so excited when I saw this service advertised. I signed up in January 2021 so i could receive a box before Valentines Day. I paid Jan 25, Received Feb 5th. Okay fine whatever shipping was much slower than advertised on their website. I was less then impressed with the box I received. I decided to keep one set, since I already paid the 20 stylist fee. I tried on a black robe they sent me, and it was extremely large. I tried it on for about 10 secs over my clothes, did not take ANY tags off, and placed it nicely back into the bag it came in and the other set never opened. I disliked it from the start. I went to the post office and they refused the packaged because they could not read the provided return label. So I had to pay $9.55 to send it back. A week later I get an email stating the items were damaged, and a 40 charge on my account appeared. When I contacted customer service a Nathaniel O told me it did not pass sanitary inspections and would not give me any other information. Which was very questionable since the email stated "damaged" and one set was UNOPENED and SEALED. The company could not give me any evidence these items were damaged. Then told me they would grant me a ONE TIME courtesy credit due to me not understanding their policies and implying I made the mistake. The company carefully choses their words to NEVER take any responsibility. So my second box, was charged on Feb 24th, and has been in processing and they refused to refund me my second 20 stylist fee when I demanded they cancel this. Then advised me when I get the shipment to immediately put on the return label and send it back. Why go through all that hassle for something I don't want from an untrustworthy company? I'll send an UNOPENED shipment back, and somehow I will be charged another 60 bucks plus restocking fees. No way. Its March 13th, and nothing has been shipped. I just want this order cancelled and be done with this company. I'll eat the 20$ charge for a February box that I never received in Feb just to have my hands cleaned of this company. So at this point, I have paid 20 bucks for January, 20 bucks for Feb, have been charged 40 bucks from damaged items that were not damaged. And have only had one barely decent bra/panties. Don't even get me started on the sizing. I was told I would receive a refund for that 40$ charge, but I'm not holding my breath. I have filed complaints with the BBB and my bank to investigate their charges.
Hi Lesley,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 6 to 8 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
Also, please note that our warehouse will expect these sets in their new, unworn, unwashed, and undamaged condition to prevent penalty charges.
For this reason, all returned items go through a thorough sanitary inspection when received in our warehouse. If your return did not pass the standard quality control, the set will be tag as "Dirty" or "Damaged". But it doesn't mean that the sets are damage. Please understand that as a lingerie company, we place great importance on the sanitary aspect of our services & products.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help.
Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
This place is a SCAM. Don't spend your money here. First of all the products are not sized correctly. I tried on my items and returned them with the tags on. Here is what they wrote back: "The item we received is dirty/damaged as a result your coupon was canceled and you were charged a penalty fee of $20 and you were charged restocking fee of $5.95 and you were given a refund of $39.95". I didn't wear them for more than 2 minutes to try them on. An no, I didn't receive a full refund. I only got $17.80 back. Trash company, I hope it closes.
Hi Emily,
Thanks for taking the time to review us.
First, we're sorry to hear that the items didn't fit. When was the last time you were fitted professionally? The fit varies slightly with different brands and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year.
Moreover, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.
There, under the Bra and Panty Fit Guide, you'll find our bra calculator which can assist you with finding the best size and your best Adore Me fit.
Moreover, we regret to hear if your experience with the return process was less than perfect. As a lingerie company, we place great importance on the sanitary aspect of our services & products. For this reason, all returned items go through a thorough sanitary inspection when received in our warehouse.
I would love to look into your case specifically and offer better assistance, however, I need your email address to do so.
If you could get back to us with this information I would highly appreciate it. Therefore, I am kindly asking you to contact us via email, chat, or phone again in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you would like assistance with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]
I liked the undies I received until I got a charge on my card a month later for $39. I had forgotten I'd signed up for their stupid subscription service to save $10. Luckily they offer a pretty transparent way to refund your money, the cancelation method is a little hidden but I had no issues getting my money back at the end of the day. I just want to buy some darn underwear, I hate that the weird subscription thing has become the norm for many lingerie companies.
Hi Abigail,
Thanks for taking the time to review us.
We've checked and it seems like you have selected the VIP Membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
Please know that you're also welcome to try our Pay-As-You-Go shopping option for standalone, one-time orders, which offers tons of great promos, or our monthly Elite membership with which you can enjoy monthly curated box selections delivered right at your door.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to express their preferences, we will be able to respond with expanded and improved services.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
[email protected]
I used to love this company but every single time I try and order some thing every size is out, I can wear two different sizes both of them always gone. Not entirely sure why they can't keep up with the demand but clearly other people wanna purchase things to unfortunately I am not able to buy anything even if I wanted to. It's such a disappointment.
Hello Jennifer,
Thank you for your recent product review. This information helps us to hear the truth about our products directly from the source that matters the most, you!
I am terribly sorry to hear that the product you just received was not a perfect one. This is not the type of item we want you to receive or remain "stuck" with. Therefore, I am happy to remind you about our free exchanges and hassle-free returns.
To learn more about how to process an exchange or return, all you need to do is to access this link: https://help.adoreme.com/hc/en-us/articles/115003474328-What-s-your-free-exchange-policy-
We retain this policy to help ensure you consistently receive good quality and properly fitting garments from Adore Me.
Hope this helps!
Best regards,
Great Great quality and styles. Loved everything I have ordered, but I will no longer order again until they step up their game as far as shipping. They all use Covid as an excuse but we have been dealing with Covid for a year now and you guys still haven't stepped up your game yet? It's been almost 2 weeks my orders still have not shipped. Showing in process stages for days and days and days. I emailed them and they say they are behind. YA THINK! The lag in shipping is unprofessional. I was a new recent customer that is now a goodbye customer.
Hello Keisha,
Thank you for taking the time to rate us.
We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies. Even though we do our best to ensure that we provide 1-2 business day processing time and 6 to 8 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Issue aside, we truly appreciate letting us know how much you like our products! We pride ourselves on our product and the high-quality standards we maintain.
So it was my husband's birthday, i decide to enroll for a montly box, after the enrollment it took 4 weeks to see on my dashboard that something was coming, but a month was too late for the spcial occasion, it said feb 21 to feb 22! It was already too late, buy guess what it never came for that date, now 2 weeks after feb 22 it say march 29 what the HELL!
Hi Annie,
Thank you for taking your time to review us! We are very sorry to hear you had such an unpleasant experience with your return. This is absolutely not the kind of experience we would want you to have. We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application. Therefore, we kindly ask you to elaborate your discontent further by email, so that we can be able to make this right.
Our customer service is available to assist you with any issues you may have.
Best,
Adore Me
[email protected]
The items are over priced Walmart products. I've tried 3 x's to cancel my subscription. They keep avoiding it. Charge my card $20 and send no product. I just sent another request for canceling the subscription. I returned 2 boxes of product and still got charged for them. This company is junk. FOH!
Hi Gia,
Thank you for taking your time to review us! Kindly note that our prices vary depending on how you choose to shop with us: You have the option to be a monthly VIP member, get styled with our Elite box, or shop whenever you want as a Pay-As-You-Go customer.
Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our products and services
Moreover, I would love to look into your case specifically and offer better assistance, however, I will need your email address to do so. If you could get back to us with this information I would highly appreciate it. Therefore, I am kindly asking you to contact us via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you would like assistance with, please let us know.
Kind regards,
Adore Me
[email protected]
I bought two sets that didn't fit and returned immediately. A good while later I get a message that they didn't refund me due to condition of my returns? I've never had this happen before. Seems like a scam
To maximize how much they can rip you off
Hi Shreya,
Thanks for taking the time to review us.
We're sorry to hear your returned sets have failed our warehouse inspection.
As a lingerie company, we place great importance on the sanitary aspect of our services & products. For this reason, all returned items go through a thorough sanitary inspection when received in our warehouse. As a result, some items don’t pass the inspection and are tagged as "dirty or damaged". Even so, we’re aware that sometimes human error might appear.
Not to worry, I would like you to know that your experience has been forwarded to one of our agents, and would be more than happy to assist you further by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
[email protected]
They have huge delays, run out of stock, bill ya for it so you cant get money back and give you a credit. Contacting them is useless. The customer service is not helpful. So much for my wifes Valentines gift. If it even comes. Maybe another month or 2 it might show up. I'd spend my money elsewhere next time.
Hi Kevin,
Thanks for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner.
However, even though we do our best to ensure that we meet the delivery timeframe, there are isolated occurrences when despite our best efforts, mishaps happen due to external factors beyond our control.
We also always wish to ensure great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to express their experience, we will be able to respond with expanded and improved services. Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
[email protected]
The quality of the products is average to below average but seems to be fair for the price. My only complaint is the time it takes to arrive after placing an order and trying to find a product in the correct size. They have a jillion sizes listed, but it never fails that the first 5 or 6 items we pick out are not available in her size. When we finally settle on something (often having to settle for a size up or down), it takes 3+ weeks to get the order. It makes no sense to me that something would take that long when the product is in stock. It usually takes at least 2 weeks to even process the order, and then another week or two for the delivery process. I ordered something from a large online retailer yesterday, and it arrived about 18 hours later. You'll never get me to believe that adoreme.com shipping channels take that much longer. So, to summarize. Adoreme products: meh, they're fine. Not a great value, but worth it to us for the fun of picking out something new every month. Adoreme service/order processing/shipping/size availability: abysmal.
Hello Tyler,
Thank you for your recent product review. This information helps us to hear the truth about our products and service directly from the source that matters the most, you!
Even though we do our best to ensure that we provide 1-2 business day processing time and 6 to 8 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
Though I am terribly sorry to hear that the product you just received was not a perfect one. This is not the type of item we want you to receive or remain "stuck" with. Therefore, I am happy to remind you about our free exchanges and hassle-free returns.
To learn more about how to process an exchange or return, all you need to do is to access this link: https://help.adoreme.com/hc/en-us/articles/115003474328-What-s-your-free-exchange-policy-
We retain this policy to help ensure you consistently receive good quality and properly fitting garments from Adore Me.
Hope this helps!
Best,
I really wanted to love this service but it's honestly been nothing but a hassle. My first box was great so I wanted another. However something went wrong and I think I clicked the view box before my box arrived (not really sure exactly what happened) but next thing I know is I get an email saying my box has arrived, but shipping says it's not arriving for 4-5 more days. I emailed them immediately because my concern was that I was going to be on a 5 day trip which would have put me over my 7 day grace period since it said I already received my box. After about 6 emails on my end trying to explain that my try on period had started BEFORE I got the box and I would not be at home when the box arrived they finally agreed to cancel the box and I could keep or return things after I got back from trip. The box ended up coming a week after the return from my trip (which I also explained to them) When I got the box several items were damaged so I obviously wasn't going to keep those, and I didn't care for the remaining items so I returned all of them. This was in January. I couldn't check out as normal because they canceled my box so all I could do was just send everything back. Well today I get an email saying I'm going to be charged $40 for my box even tho I already paid the monthly fee and kept NOTHING in the box and every item had tags on them. I've honestly never been so disappointed with a company before. They were extremely unhelpful when I first emailed them with my issues and then a month later they're charging me for items I didn't keep or use. Terrible service.
Hi Tina,
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one.
We take our customers’ feedback very seriously. Please feel free to reach out through email, chat or call with any further comments, concerns, or suggestions you have so that we can make your experience a better one.
We would love to make things right if you could give us another chance.
Best Wishes
Adore Me
[email protected]
Website is full of false advertisement claiming that orders are shipped out in 1 to 2 days but the reality of that situation is more like 2 weeks. The company will tell you thats because of the safety measure they started implementing for covid LAST YEAR, but they couldnt be bothered to update their website to address that issue? On top of that the customer service is absolutely horrible. It took me about ten phone calls to get a human on the line after being on hold for about ten minutes [website claims they answer in a minute or two] then the rep hung up on me for no reason when i asked for a supervisor and before hanging up told me supervisors are only available through email, after sending 2 emails i can tell you they average about 5 days to reply to an email despite the website saying they will reply within 6 hours. Just horrendous customer service and a lot of lies about their processing and shipping information. Do not trust this site, its worth making a trip to an actual store or paying more for another website.
Hi Casey,
Thank you for taking the time to rate us.
We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies. Even though we do our best to ensure that we provide 1-2 business day processing time and 6-12 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
We’re here for you anytime.
XO,
Adore Me
[email protected]
I ordered an item for valentine's day and did it in advance intentionally. I ordered it JAN 25th and they did not even create the shipping label until FEB 6th, so of course, did not come in on time. Waste of my money. Only ordered if you are prepared to wait almost a month or more.
Hello Evelyn,
Thank you for your response.
I am very sorry about the difficulty you encountered recently before receiving your last order from us. I understand that you are expecting to get your order in a timely manner.
Despite our effort to deliver your order on time, it’s quite unfortunate that we didn’t meet up with the time allotted for the delivery of those products. We are very sorry for truncating your plans for these products, and we will do our best to ensure this never happens again. Already, we are discussing with other express courier services to ensure our customers get their orders on time.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Placed my order on February 2nd (although for SOME reason, the email that I received on 2-2-21 says I placed my order on 2-3-21? Sounds totally legit!) with the confirmation stating it would be here from February 12-16th. Well, today is the 15th and my order still states "delayed in processing" with ZERO response to any inquiry. I did receive two form emails stating that they had seen an influx of online shoppers on the 6th and 8th of February. REALLY? An online lingerie company saw lots more people order close to Valentine's Day? Who would have thought!
I have sent multiple inquires with no response, therefore I will be disputing the charge with my bank and reporting them to the BBB... but it seems like I will be one of many to do so.
Hello Emily,
Thank you for taking the time to write this review. We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. I took a look at your account to better understand the issue and I could notice that you were already assisted by our customer service. We always guarantee assistance whatever may happen to your package.
If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
[email protected]
Spend money on your delivery service instead of sending 50 emails about how great your products are. You make promises and use corona virus as an excuse for your incompetence. Avoid this company
Hi Mark,
Thanks for taking the time to review us!
Sorry to see that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all shipments are processed, shipped, and delivered in a timely manner. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
However, even though we do our best to ensure that we meet the delivery timeframe, there are isolated occurrences when despite our best efforts, mishaps happen due to external factors beyond our control.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to express their insights, we will be able to respond with expanded and improved services. Therefore, I will make sure to forward your feedback in order for a further situation like this one to be avoided.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
[email protected]
I have order from this site before with no problem there site states that order are shipped 1 to2 business day but this order i have placed has been in process from feb 1st till now feb 11th and that is unexceptbul this customer is never to order from again and after calling on to separate time i still have no idea when this order is to be shipped and that is bad customer service at any cost.
Hello Trevor,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 6-12 business days of the shipping date, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help.
Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
I have NEVER had a company that just charged my card for no reason every month like Adoreme.com did. Apparently I missed the charge go through in Jan. But I just caught the one in Feb and they make it easy to request a refund BUT WHY DO I NEED TO REQUEST A REFUND OF A CHARGE I DID NOT AUTHORIZE!? What a slimy business practice, I will never order from them again and will tell the world they suck. This is a horrible and very sneaky business practice. They would GET A NEGATIVE 5 STAR review if I was able.
Hello Katrina,
Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
I see in your account that you joined our *VIP Membership* when you placed your 1st order with us.
*The **VIP MEMBERSHIP** is one of two payment options that’re available during checkout when shopping:*
*It’s an Adore Me exclusive way of shopping through a flexible membership that offers great perks (e.g. $10 discount on every set) & promos and has limited obligations (*no membership fees, no obligation to buy, can leave at any time*) – pretty neat, right?*
- You can learn more about how our VIP membership works, what perks you have, and other essential info by watching this 1-minute video: http://www.adoreme.com/how_it_works
***So how does it work?***
You don’t have to shop every month if you’re not ready. Just go on your account, between the *1st and 5th* of each month, and either shop or **SKIP THE MONTH**.
- The **SKIP THE MONTH** button is in your *SHOWROOM* and you can skip as many months as you want.
- If you don’t skip or shop between the 1st and the 5th, you’ll see a **$39.95** refundable store credit charge on your card.
*You can use this store credit at any time.*
We apologize for any confusion that might’ve been caused.
Useful deets: store credit can be used to order any set from our site, and since we have a brand new collection on the site during the first week of each month, your options are endless!
*The second payment option is **Pay-As-You-Go**, a commitment-free shopping option which is also available during checkout and comes with great deals & offers.*
If you need further assistance - I’m here to help!
Best,
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lenoj,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers.
We Look forward to seeing you again soon.