On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Literally the worst company ever. They charged me $40 for absolutely nothing. Don't subscribe or buy fr them you will regret it! Super sketchy company.
I was so happy with the set I ordered from Adore Me! Everything fit perfectly. It's comfortable and so well made! Can't wait to order more next month!
Hello Karen,
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.
Got a really good deal on a set, it came really fast and fits incredible. Really nice quality too :)
Hi Bay,
Thank you for taking the time to write about your experience! It is wonderful to hear that we're able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Saw the ad & bathing suit I wanted on Facebook ad, went to website & placed order. Arrived quickly, size was exactly what size chart said! Perfect! Love this bathing suit!
Hi, Gina! We work hard to meet customer expectations, and we're elated to hear you love our line. We offer a new collection each month. Come and see us soon for more adorable lingerie!
And, don't forget that we’re always here if you need us.
Amazing perfect but that's it it is just a piece of clothing and it for really well
Thank you for the great review, Christal! Would you mind sharing this with your friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
Bra and panty set fits great. Awesome styles. Love the price. Will shop at Adore Me again soon. Thank you.
Hi, Angela! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Although the sets were very pretty, the bras are very painful and I can't wear them. The underwire digs into my stomach, leaves red rashes and hives. I ordered the correct size and they fit as long as I didn't move.
Hi,
Thanks for taking to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback about the item has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with expanded and improved products.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. Moving forward, please note that you may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
My 2nd time purchasing n I loved it. I don't buy myself nice things often so I was excited to find things that fit as well. It took a lil bit to get here but was happy when it arrived
Hi Kristin,
Thanks for taking the time to review us.
We really appreciate you being so open with us.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their insights. Through that, we will be able to respond with expanded and improved products and services.
Good stuff good stuff good stuff good stuff good stuff good stuff good stuff good stuff
Hi Jacob, thank you for giving us a shot, and even more for leaving us a 5-star rating. We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you! Come back soon for more adorable lingerie!
Fit just like it was supposed to and also had the support for a DDD which is normally hard to find. 10 out of 10.
Thank you for the amazing review, Samantha! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
I absolutely loved every item I ordered! Everything fit perfectly and was so comfortable to wear.
Hello Corinne,
We're thrilled to hear that you love all your set! We offer a new collection each month. Come and see us soon for more adorable lingerie!
Extremely pleased with the quality, pricing and speed in shipping. I will order again!
Hi, Miriam! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
This is so flattering, high quality, true to size, and sexy. Highly recommend!
Hi, Shannon! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Being a plus sized girl I was a bit worried about sizing but I ordered in my regular 3x size and everything fits perfectly! So cute and sexy!
Hi, Kristina! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.
I loved everything! The delivery time was quick and the quality of the product are amazing!
Hi, Pilar! We work hard to meet customer expectations, and we're elated to hear you love the products. We offer a new collection each month. Come and see us soon for more adorable lingerie!
And, don't forget that we’re always here if you need us.
Thank you for the amazing review, Kelly! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
I ordered a VIP box to try on at home, valued at about 115$ usd. After never recieving the box, i checked and it said that the box had been returned to them. I read on their website that that it would take a few weeks to see a refund in my account, after waiting for a few weeks and never seeing that refund, I finally got ahold of customer service and they said that I would see my refund within seven days. That was months ago, and I've never heard back or seen the money in my account. If you don't want to be scammed, don't buy from this company.
Hi,
Thank you for taking the time to review us.
We're sorry to hear that you haven't received the box. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
However, we hope you understand that occasionally a shipment may be delayed, lost, or returned due to circumstances beyond our control. Not to worry, as we always guarantee assistance whatever may happen to your package.
With that, I'd like you to know that your feedback has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Let us know if there is anything further we may do to help. We're here to support you.
Best,
Adore Me
[email protected]
I have not ordered from This site in over 10 months. They recently changed my card almost 400 dollars and refuse to give me the full amount back. They will only allow me a "refund as a one time courtesy" this site is a scam and doesn't care about the happiness of their customers. They are hard to contact and when you do put in a customer service request it takes over 24 hours for them to get back to you.
Hi Kacie,
Thank you for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We also always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our products and services.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, we kindly ask you to elaborate on your discontent further by email, chat, or call again so that we can be able to make this right.
If there is anything else you would like assistance with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]
This company does not have quality control. My experience was incomplete orders, charges for "damaged" product that I never even tried on. When there was an easy solution they took the most difficult approach and didn't solve the problem. On and on!
Hi Marsha,
Thank you for taking the time to write this review.
We apologize for the confusion regarding your return receipt. Please note that our warehouse will expect these sets in their new, unworn, unwashed, and undamaged condition to prevent penalty charges.
For this reason, all returned items go through a thorough sanitary inspection when received in our warehouse. If your return did not pass the standard quality control, the set will be tag as "Dirty" or "Damaged". But it doesn't mean that the sets are damage. Please understand that as a lingerie company, we place great importance on the sanitary aspect of our services & products.
After initiating the further review, I noticed that you have contacted us and assisted you with all your concern and refund as well.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cagney,
Thank you for taking the time to write this review, Mamie. We are very sorry for the difficulties that you have encountered. This is not the impression that we want you to have towards Adore Me.
Just a refresher, our warehouse will expect these sets in their new, unworn, unwashed, and undamaged condition to prevent penalty charges.
For this reason, all returned items go through a thorough sanitary inspection when received in our warehouse. If your return did not pass the standard quality control, the set will be tag as "Dirty" or "Damaged". Please understand that as a lingerie company, we place great importance on the sanitary aspect of our services & products.
After taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you have been contacted by our customer service representatives who have sent explanations regarding all of your concerns and assisted you with a refund.
All the information you'll need to exchange or return this set is available in your account: http://www.adoreme.com/awrma/customer_rma/list.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
[email protected]