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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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From ordering to delivery was easy and delivered very quickly.
Everything is gorgeous, my last order came extremely late :( but so cute!
Hi Sheila,
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback!
Not to worry, I'll make sure to forward your insight about the shipping process to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
My order came within a few days of ordering and was as described.
Hi Sabrina! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
I have reviewed this sorry excuse for a company multiple times, but they are of no help whatsoever. I bought a bra that was actually in my size (there are only six sad options in my size) and it was so poorly made. The band did not cover the hooks, so they dug straight into my spine. The gore was way too wide and cause pain. The stitching was poor and the lace was itchy. The cups had a weird shape. I ended up crying in pain. I reviewed it on the website, but of course they only share the positive reviews because they're dishonest. I was so hopeful that they actually had 30G, only to discover they never add anything else in that size. They always say they want to make it right, but they won't and I think the only thing that would make that sorry excuse for a bra better would be to set it in fire. Please don't support this company and go somewhere else. They don't deserve to be in business.
Hi,
Thank you for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the products and services they need. As customers like you continue to tell us their experience, we will be able to our customers even better and provided improved selection and more options moving forward.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I order 5 pairs of panty's and they are by far sexy and comfortable and love the colors and I got them for a great price being a plus size girl it's hard finding comfy sexy things to wear and adore me did that for us big girls thank you I am definitely pleased
Hi, Teri! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
The order was truly great and the shipping was super fast
Hi, Karolina! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
Not a lot of options in my size available especially in the cuter options, none the less I found a set, shipped on time and arrived on time fabric was nice, soft and fit like a glove.
Was kept up with the progress of my order all the way to delivery
Hi, Raymond! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
The suit fit well and is what was pictured. However, it's not meant for anyone that has breast larger than a B. As soon as you put it on everything fits perfectly except the chest area. It flattens you like a pancake and gives no support there for you no longer have the cleavage that makes this suit so desirable in the first place
Hi April,
Thanks for taking to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback about the item has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with expanded and improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Always had a problem with getting my bras to fit correctly. The sizes at Adore Me fit perfectly! I finally can have matching sets!
Hi, Katharine! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.
Hi, Heidi! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
The clothes fit absolutely horribly. No support or shape and the quality was poor. Wasted a bunch of money for nothing
Hi Cassie,
Thanks for taking to write this review.
We really appreciate you being so open with us about the products you received.
Rest assured that your feedback about the item has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with expanded and improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
This order shipped quickly and actually arrived sooner than an earlier order that I placed that ended up being very delayed. It happens though.
Hi Courtney,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback about the shipping process to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
I am a HUGE fan of adore me and how body positive the company is. I have been purchasing items left and right, but it finally happened that a bathing suit did not compliment me very well and I simply wanted to exchange it. I followed all the instructions for how to do so, but what the instructions told me to do did not convey to what I saw on the app nor on the website. So, I contacted customer service. Customer service simply copied and pasted what the FAQ said, which I had already done and had explained in my email to customer service that I had already done, but needed further assistance. I replied to customer service that my issue was not solved and never heard back again. Basically, do not shop there unless you are certain that what you are buying will fit you and compliment your body, because returning or exchanging is not an option even though the company states it is.
Hi Kirsten,
Thanks for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We also always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Not to worry, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
After putting in the wrong address, I instantly called to have them update it. I was informed that even though I had just put in for an order, they couldn't change the address. So on top of never receiving my box because it went elsewhere, they would not replace it and just said I can get a box next month. There was literally nothing done to help me, except I'd be charged and then refunded, but at this point, I don't trust that process. They said that they'd hope this would be something that will be fixed in the future, but it really should be done now so that they can have and keep satisfied customers. I want nothing to do with a company that I'm not confident in.
Hi Christina,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Just a refresher, when selecting the Elite Membership, you will receive a monthly shipment with three sets. These sets are a reflection of the style profile you have created in your account’s Elite Dashboard.
If the box was not delivered due to address issues, it automatically will send back to our warehouse and we can't able to resend it to your address for security purposes and customer confidentiality. This is why we're advising you to update your shipping address online, and we'll make sure to send you a new box next month.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help.
Should you have any other questions, please let us know by email. We're always happy to help!
Best regards,
Adore Me
[email protected]
I was excited about my purchase on April 4th but it's now April 24th and I still have not received my pieces. I hope they are delivered soon. I want to shop here again but if it takes about month for a purchase to arrive then I'll have to go some where else :(
Hello Karis,
Thank you for taking the time to rate us.
We’re sorry to hear of your less than satisfactory experience with shipping and hope you will accept our sincerest apologies. Even though we do our best to ensure that we provide 1-2 business day processing time and 6 to 8 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
We’re here for you anytime.
XO,
Adore Me
[email protected]
Lots of choices for all shapes and sizes, good quality products, soft comfortable fabrics that make you feel gorgeous and sexy. I tried one set to test the quality and am now a vip member re building my underwear wardrobe throwing out old worn out sets with each new set that comes in. I love that you get a free set occasionally and so many fun colors and styles
Hi Judith,
We really appreciate you taking the time out to share your detailed experience with us. We look forward to serving you again in the future.
Great set - very comfortable & love the material - will be getting mores
Hi Christine,
Thank you for the amazing review! Hope we can impress you again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Got package in 3 days, excellent service, was shipped within hours of purchase
Hello Cristian,
Thanks so much for your great review!
We really appreciate you taking the time to share your feedback and being so open with us. We will make sure to share this with the team to let them know to keep up the amazing work.
See us again soon!
XO,
Adore Me
[email protected]
I have tried to cancel my account which I did and they stopped charging me for about 6 months then all of a sudden started resending things and charging me again. They won't cancel or reschedule refund in a timely manner. There clothes are awesome but the company and staff absolutely have no regards to standing by there advertising. Good luck I got a lawyer they have removed over 300 from my account without my permission.
Hi Amber,
Thanks for your review,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. We pride ourselves on providing great customer service and we'd like to do the same for you.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Please reach out to us on call at 1.800.433.2367 Monday – Sunday 8:30 a.m. – 8:30 p.m. or by chat. We'd like to discuss the matter further with you and see how we can make things good.
We look forward to hearing from you and earning you back your business.
XO,
Adore Me
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Michelle! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.