On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The product is nice enough. The customer service is abominable. It's enough for me to not want to bother shopping on their site again.
I gave this review two stars. But they kept it at five. Who do you believe?
Hi Debbie,
Thank you for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
The items were exactly as described and were shipped and delivered fast.
Hi Stephanie! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
Love the lingerie when it fits right. I'm a 32 DD and the unlined bras don't fit, even if I go up in size. Everything else is lovely, better quality than I would expect for the price. The returns are amazing since they are easy and you get credit right away. I feel very pretty when I wear them :)
Hi Cassandra,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback about the fitting to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
I am very petite (5 ft, <100 lbs, A cup), and this fit me better than I expected! The only comment I have is that it didn't really come with instructions on how to clean since there is boning. I think steaming will work?
Hi Maia,
Thanks for taking the time to review us!
We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you.
Not to worry, I would like you to know that your inquiry has been forwarded to one of our agents and would be more than happy to assist you further by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Finally found a swimsuit that fits! Holds the girls up great! Very flattering, can't wait for my vacation!
Hi, Gina! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
It was good
Received my items very quick
Thank you
Hi, Nanette! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
Love them. Fits great. I should have ordered up a size around but cup size is perfect
Thank you for the amazing review, Veronica! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
No free return shipping. Then items being over priced on top of it. Plus longer wait times to receive items, even beyond the COVID timeframe. Last, cannot purchase more than 3 items per order.
Hi Christina,
Thank you for taking the time to review us.
I am terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
We also always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Love this place- only place to order pajamas and underwear. It's so easy and you don't have to go anywhere!
Hi, Yunga! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Anything I buy is a hit with hubby and myself. I'm definitely a repeat buyer
Hi, Rose! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.
Hi Tanya,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
Nice sets and gorgeous swimsuit. Delivered on time and packaging was good.
Thank you for the great review, Randi! Would you mind sharing this with your friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
I wasn't expecting to be charged but the return label you sent me is still in transit with my three sets. I am getting concerned.
Hi Marisol,
Thanks for taking the time to review us.
Sorry to hear you received an unidentified charge. It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
Not to worry, I would like you to know that your experience has also been forwarded to one of our agents, and would be more than happy to assist you further by email in relation to this matter.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
[email protected]
Great product for the price. My wife loves the way they fit and feel and I love the way she looks in them.
Hi, Jason! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
It actually took a bit longer this time to get my purchase but I don't fault the brand that's happening everywhere. I'm always very satisfied with my purchases from AM and I've been a customer now for the past 5 years at least. Always recommend to my ladies!
Hi Janelle,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback about the shipping process to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
I received the order but was missing a piece, the associate went above and beyond to make sure that I got what I needed at the appropriate time.
Hi Stephenie,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
I tried two bars, there are not good quality, rims both so hard, made me feel painful. Not worth the price.
Hi Chris,
Thanks for taking to write this review.
We really appreciate you being so open with us about the products you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with expanded and improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
It didn't take long to get here. Fits an its beautiful
Hi, Mariah! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Product was exactly what I wanted seamless, underwear that look invisible in leggings. Came quickly and packaged amazing.
Hi, Kristen! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ronald, we’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.