On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I did receive my swimsuit in a decent amount of time. And it is awesome!
Hi, Temyia! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
I love Adore Me! I have subscribed & will continue to order from them! Great quality
Hi, Lashae! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.
Order came in perfect condition. Never had had an issue when ordering
Hi, Daniel! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
This swimsuit has just enough give that I feel like I can get into it easily, but also I feel secure wearing it and it smooths out my curves. Plus the fasteners on the back are easy to use. I've had swimsuits where the hook makes it impossible to take off, but the two on the top of this swimsuit are just easy enough to get off myself without me worrying it will come undone while I'm swimming. It's a really cute swimsuit and the material is really nice.
Hi, Tara! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Don't order a big order or you'll never get your product. I spent $367.83 on their outfits and I still haven't received my lingerie. It's been 4 weeks. Last week I placed another order for ONE item and I got it 4 days later. I called customer service and they gave me the same BS they give everybody... "We are making sure your items are properly packaged to give you the best experience with us" Really?
Moral of the story... if you want to buy alot of outfits, do it in separate orders. Not in one order or you'll never get it.
Hi Sammi,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]
I like the quality and design of your bras and pantries but I don't like thongs and my size is often unavailable in the other panty choices when I find a set I like so I don't order.
Hi Heather,
Thank you for your feedback! This information helps us to hear about our products directly from the source that matters the most: our customers like you.
We're sorry to hear that there aren't many available options for your size. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Don't worry, I am glad to inform you that your feedback was already sent to our Creation Team to be reviewed and taken into consideration, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
Rest assured that we'll take note of your experience. Hoping to provide you more variety moving forward!
Please let us know if there is anything further we may do to help in the meantime. Our customer service is available to answer any questions you may have.
XO,
Adore Me
[email protected]
I have been trying to reach customer service for a week, with no answer. I have emailed twice, with no reply. I need to exchange an item for a different size, but no one seems to work at this company.
Buyer Beware!
Hi Amy,
Thank you for taking the time to review us.
So sorry to hear that you haven't received a response to your request yet. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email or chat in order to be able to identify your account and assist you with the most suitable solution.
Alternatively, you can give us a direct call at 1-800-433-2367. We are open Monday to Sunday, 8:30 am - 8:30 pm EST.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]
Adore Me sounds like a fun subscription for some cute lingerie -- well, it's not.
Picking and purchasing my first items was a fun experience for my girlfriend and me. We quickly received the items in the mail.
We chose to return all of the items. They turned out not to fit my girlfriend well and didn't look great. More importantly, they were poor poor quality for $40 a piece.
So we return it within the window and everything seems fine -- well, it's not.
I get an email three months! Later saying that I am charged $40 for damaged clothing. WHAT! My girlfriend just tried it on once and then we returned it. There's no way it was damaged in the mail since it's just clothes. And there's no way we damaged it at all by trying it on!
Turns out, many others have had this problem as well. I should have done my research before purchasing...
Hi Edison,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]
Prompt, and lovely garments! Very good fabric and design.
Hi, Rebecca! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Delivery was fast but the product was poor quality
Hi Rebecca,
Thanks for taking the time to review us.
We're sorry to hear that we did not meet your expectations with the product you received. We are gutted when we miss the mark.
Don't worry, I am glad to inform you that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Best,
Adore Me
[email protected]
Very fast delivery. I needed it before I went on vacation and it arrived a day earlier than expected! Great fit and true to size!
Hi, Sarah! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
Easy to order and received fast. Fit to size. Wish the belly had more support but overall as described.
Hi Heather,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback about the product to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
Be careful with this company, upon cancelling my membership after they kept sending me the same items over and over and in incorrect sizes, they waited 2 months and randomly charged my credit card. When I called the company, they said they would return my money in a couple days. They still haven't. Seems if you cancel, they wait awhile and then shadily steal. Looking at reviews online, it seems a lot of people had random charges from them after cancelling. I wish I would have known that before I ever signed up. Just really dishonest.
Hi Corinne,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted with the refund. We always guarantee assistance whenever you need us.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back if you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Nothing fits that i bought and I measured myself before ordering. Also had to edit this bc my 1 star rating suddenly appeared as 5 stars. NOOOPE
Hi Stephanie,
Thanks for taking the time to review us.
We're sorry to hear that we did not meet your expectations with the sizing of the products you received. We are gutted when we miss the mark.
Don't worry, I am glad to inform you that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Best,
Adore Me
[email protected]
The sizing chart was helpful and I really love all the exciting patterns available on this site. I love the suit I ordered. Thank you!
Hi, Heather! We are delighted to hear that you love your new lingerie suit! Did you also know we have a new lingerie collection every month? Check back soon for more cute lingerie!
Easy to use the website. Shopping is fast. I never had a issue with any items or shipments being delayed.
Hi, Nicole! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Quality products for the price. Always super cute!
Hi, Elizabeth! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.
Felt sexy and it fit well. I've been happy with everything I received from Adore Me so far.
Thank you for the amazing review, Ashley! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Pamela! Thank you for giving us a perfect rating! Don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.