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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
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Product
Customer Service
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Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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The quality and the price of the items are reasonable. Here is the catch. I got charged $40 for one box that I returned. I did not try on anything, but just opened the packages to look. When I asked what was damaged, they could not tell me or show a picture. So I canceled my account as I felt it was unfair and I didn't want to get stung again, but another box showed. I never opened the box and just returned it the next day and then a month later they charge me $20 for damage. When I called and told them I never opened the box and to show me the damage, they couldn't provide proof and refuse to return the fee. Really shady.
Hi Amy,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]
Hi, Susan! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.
This bathing suit is a win win! If you have large natural boobies and have a hard time finding the best suit that holds them in, well this suit is the best I've yet to wear and it holds them in 100%!
Thank you for the amazing review, Shelley! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
The back is adjustable. Perfect fit for a big cup but small ribcage.
Hi, Rylie! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.
I wasnt sure if it is a credible site, and wasnt sure of the items that I would receive. I got the products on time and iam happy with my order.
Hi! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
The set fits wonderfully on my body. I cannot wait to buy more sets.
Thank you for the amazing review, Tiffani! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Hi, Beth! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
Shipping delayed with no estimated arrival time. Contacted customer service and was still not given an estimated arrival.
Hi Damaris,
Thank you for taking the time to review us.
We're sorry to hear that you haven't received the order. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Not to worry, I'd like you to know that your feedback has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.
I wish I could give these a-holes zero stars, but alas. I returned 3 items to them, and after haranguing them for 2 months still have not gotten a refund. I contacted them multiple times, and although all of their customer service reps were friendly, there was no helpful follow up action. I find it ridiculous that a multimillion dollar company feels the need to scam a customer out of $85. For a brand that touts "easy returns" on its website, this whole thing has been a nightmare, and although the items I kept are decent, what customer wants to buy an undergarment with no option for an easy return...?) 0/10 will not be shopping from this crappy company ever again, and will be forever advising my friends to steer clear as well. Save yourself the hassle, the time, and the money, and shop at a brand that's actually worthwhile.
Hi Charlotte,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Fantastic! Great quality! The fit was perfect, which has been hard to find. Thanks, Adore me!
Hi, Kristina! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Although the delay on the processing and delivery it was worth the wait. Love my lounging pajamas I got them in fuschia I had to buy them in black too.
Hi,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback about the shipping process to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
I give it 3 stars only because my order was lost in transit but they replaced my order but Im hoping no more orders will be lost if I purchase again
Hi Kenyetta,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Everything fit so well and the quality is amazing! For reference I'm 5'3 and 185 lbs and the XL fit perfectly.
Hi, Brenda! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.
She liked it but not as much as I do! Came just as ordered and in a timely manner. Will continue to order from adore me as long as she will wear it!
Hi Adam,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback about the product to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
I received my order very quickly. Unlike other companies out there, this company actually provides a quality product and delivers within the promised time frame.
Thank you for the amazing review, Julieann! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
It was great, I got my package in a timely fashion, would order again if I wasn't broke lol
Hi, Alejandra! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Be sure to take advantage of our latest promo and offers!
Thank you for the amazing review, Jane! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
It was great! Everything fit well and was delivered on time
Thank you for the great review, Darian! Would you mind sharing this with your friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!
Arrived quickly and fit great! I'd buy from them again.
Hi, Natalie! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Kelly! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!