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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I tried another online lingerie option and as a larger busted woman (40DD), the selection was limited and only offered heavily padded bras. I love that Adore Me has my sizes in pretty, feminine styles and colors.
Hi, Kristin! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.
Pleased with rhe shipping very fast and the fit was great. Will be ordering in near future. Thank you for including plus sizes
Hi, Laura! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
I reached out because they sent me the wrong size on a clearance item. I wasn't supposed to be able to get a refund or exchange. They gave me a code to get a full set. It was great!
Hi, Adrianne! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
I still haven't received my items- there is no deli every update and I was very much looking forward to having these items. I'm aware you're not in charge of delivery services but I'm just annoyed.
Hi Danielle,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Not to worry, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
Quality products. Availability is sometimes hard for my size but otherwise love it.
Hi Toni,
We really appreciate you taking the time out to share your experience with us.
Allow us to share some helpful deets about our products’ availability!
For the sake of variety, many to most of our sets are only available for a limited time. See something you love? Don't hesitate!
In case you miss out on a set you like - we replenish many popular items around the middle of every month.
Check back from time to time to see if your preferred set is back in stock.
Just a reminder: we have a brand new collection with tons of great new products during the first week of every month.
Don't worry, we appreciate all the feedback received, therefore let me inform you that I also sent yours to our Design Team for it to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
I order 5 sets a month ago. My order is still processing. I called customer service this morning asking for a refund m, the lady in the other line said my apologies but we can't offer a refund till
It's mailed out. Makes no sense to me! Either send me my order or refund my money. And no I don't want a 15% off as the company emailed me because I will not be ordering from AdoreMe ever again.
Hi Amber,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you're now being assisted through the email with the order.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I was a happy Elite member for a 4 months and then my boxes arrived with the same items that I had purchased previously, so these items got returned UNOPENED and I decided to cancel my membership. That's when they started taking $20 for my account every month for the same reason of damaged returned merchandise. I hadn't even had a box for 2 months because the account was supposed to be terminated after speaking to customer support and never was and the last box all the items were returned unopened. So this company hooks you and then keeps charging you after the account is closed with ZERO notification. Keep an eye on you online banking. IF you decide to order from this company DO NOT start a subscription and order using a pre-pay card. I sincerely reget ever becoming a customer as I have to call an uncooperative customer service every month who will not let me speak with an account supervisor. Probably, because it's just a bunch of clowns running the show.
Hi Nancy,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you further in this matter.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]
Beyond just being annoyed with the fact that I had to get the matching panties for every set even if I didn't want them, I was a VIP but there was nothing on the site eligible for earning rewards points. If you buy enough, you're supposed to get free sets, but they put almost everything on sale so that you never accumulate rewards points. The most annoying thing was that the sizing on the clothes were so inconsistent. I bought the same size in two different styles on the same day, and one medium fit more like an extra small, and the other medium was perfectly sized. When it's an expensive online boutique, especially for underwear which is something you don't want to return, the sizing just really needs to be consistent because there's not ability to go into a store and try it on. Overall, just not the biggest fan, so I've removed my membership.
Hi Brittney,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved products and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Most of their bras I have loved. Out of like 8, I didn't like 1 because of the shape it gave my breasts. But it was still pretty, so I kept it to wear around the house!
Hi Amber,
Thanks for taking to write this review.
We really appreciate you being so open with us about the products you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with expanded and improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
I love the variety and look forward to new sets every month! I enjoy choosing items from my personal showroom. I also like having the flexibility to skip a month whenever I want. My "delicates" have never looked so beautiful!
Hi Stefanie, we’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.
This is the third order that has had a massive delay. I ordered items in June to take on a trip in July and they didn't show up. I got an email saying that shipping is delayed these days, blah, blah, blah. But all my other experiences with other companies is maybe a day or two longer but not WEEKS! I love these products but the wait time for the receipt of them is ridiculous
Hi Kris,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Love everything I got, it fix well n it came on time
Hi, Princess! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
The products are beautiful, the fit is perfect and I receive my pack rapidly.
The love is mutual, Melanie! Thanks for shopping with us. And, don't forget that we're always here if you need us.
First time ordering from here! Ordered rainbow bra and matching thong. I used the size chart and it is true to size and fits perfectly. I usually order from Victoria Secrets. But this bra was like I wasn't wearing a bra at all. So comfy. Would order from here again. Quality product. Made well. Super cute too!
Hi, Elise! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.
Great and I love the app and they have great customer service
Hi, Candace! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
Hi, Rachel! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
I ordered four Set pieces from adore me and i truly love them, but I believe that these were not true to size. I am a 32 bb and most of the sets that I got are too small for me. I measured myself before ordering so I know that my size it correct, but for some reason my bras are to tightly fit and it is uncomfortable. It's unfortunate that I now have 4 sets that will just sit in my dresser not being wear. If, I do order more pieces from you guys I may have to size up.
Hi Isheia,
Thanks for taking the time to review us.
We're sorry to hear that the products you received weren't a perfect fit.
First, when was the last time you were fitted professionally? The fit varies slightly with different brands and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year.
Moreover, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.
There, under the Bra and Panty Fit Guide, you'll find our bra calculator which can assist you with finding the best size and your best Adore Me fit.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Ping us back if there is anything further we may do to help. We’re here to support you.
Everything I have ordered so far has been decent quality and fit for the price. The shipping for my first order took over 2 weeks. My second order was a bit quicker.
Hi Cheri,
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback!
Not to worry, I'll make sure to forward your feedback about the shipping process to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
It's like Christmas for me and my husband! The items are of great quality, cute and such an easy process to return items that don't work. I am always excited to get my new box!
Hi, Holly! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Kathi,
Thanks for taking the time to review us.
Sorry to hear that the items you prefer are out of stock.
I’m happy to share some helpful deets about our products’ availability!
For the sake of variety, many to most of our sets are only available for a limited time. See something you love? Don't hesitate!
In case you miss out on a set you like - we replenish many popular items around the middle of every month.
Check back from time to time to see if your preferred set is back in stock.
Just a reminder: we have a brand new collection with tons of great new products during the first week of every month.
Don't worry, we appreciate all the feedback received, therefore let me inform you that I also sent yours to our Design Team for it to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.