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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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The delivery process and service its the worst think I ever had they say their working hard so your product gets to the costumer in the best but unfortunately it never happens their delivery service really SUCKS in the other hand the items our great.
I definitely decided not to order anymore do to the reason that you make a order and you have a 50-50 chance to receive the items
I love it so much, looks great and feels great, shipped fast as well.
Hi, Sharonda! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
I placed my order it never came I called into cust Serv they gave me credit I placed a reorder and when I got the items they were way to small I wear a 42DDD and none of my bras fit I am disappointed because I really thought I found what I was looking for I also called back in and the person was rude so I'm sitting on stuff I paid for and can't wear
Hi Maria,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Not to worry, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
So far, I have loved the items I have been able to purchase. The only disappointment is that my size seems to always be out of stock. I can't hate the site, though, the items feel amazing! Everything is always so comfortable and fits just right!
Hi Deyanira,
Thanks for taking the time to review us.
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback!
Sorry to hear, however, that your size is usually out of stock.
I’m happy to share some helpful deets about our products’ availability!
For the sake of variety, many to most of our sets are only available for a limited time. See something you love? Don't hesitate!
In case you miss out on a set you like - we replenish many popular items around the middle of every month.
Check back from time to time to see if your preferred set is back in stock.
Just a reminder: we have a brand new collection with tons of great new products during the first week of every month.
Not to worry, I'll still make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
I really wanted to love them, but it wasn't for me. I never got the kind of items I ask to be included in my boxes.
Customer service was nice. I liked that.
Hi Gobbie,
Thanks for taking to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with expanded and improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
I had to return something but had thrown the packaging away along with the box. Customer service e-mailed me a label the next day. Quick response was really appreciated.
Thank you!
Hi, Wendy! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
I'm still waiting on a refund and deletion of my account. The package I received I didn't open before I returned it, but apparently it will take three weeks to be checked?!
Hi Erica,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Everything I order items from AdoreMe they are great quality and look exactly like the pictures. I love this site and will continue to order from them.
Hi, Courtney! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
The last set of bra and panty (pink), love them both BUT wore the panty one afternoon, took them off and the lace started to have holes! No, they are not to small, same size as rest of them and this particular one, quality was not yhere!
Hi Toni,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Not to worry, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
I ordered the lace and black lounge shorts set very pretty and comfortable. Like always, it fit like a glove. I've never had trouble with something not fitting. I e never had to return anything I've bought. Love it
Hi, Denise! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
I have returned three different boxes, each of them nicely wrapped and organized after having tried the on once for a couple of minutes. I have been charged $15-20 per item every time with notes that the items are damaged upon return. I understand USPS isn't great and could excuse being charged once, but every time is ridiculous. I don't get the items back and never see evidence of this damage. I'm just charged. This is ridiculous and a scam for money.
Hi Chelsea,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Therefore, we have forwarded your feedback to the relevant team to be reviewed and taken into consideration.
Moreover, I would like you to know that your experience has been forwarded to one of our agents, and would be more than happy to assist you further by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
XO,
Adore Me
[email protected]
Very affordable, comfortable, and let us not forget sexy!
Hi, Angela! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
My order - a bathing suit - took a week to even ship and then was lost in transit for two more weeks - no updates at all on tracking. When I reached out to customer service to figure out what was going on, I was initially told I'd be refunded, only to get another email from the customer service rep a few days later saying she actually won't be refunding me yet, I needed to wait. My order finally showed up 3.5 weeks after I placed it. I no longer need it, having given up on it ever arriving and purchasing from elsewhere, but of course now if I want to return it I have to pay for return shipping.
Hi Brittany,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Therefore, we have forwarded your feedback to the relevant team to be reviewed and taken into consideration.
Moreover, I would like you to know that your experience has been forwarded to one of our agents, and would be more than happy to assist you further by email in relation to this matter.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
XO,
Adore Me
[email protected]
My ordering transaction was smooth. Shipped to me on time. Fit was perfect. Got size large panty & the bra is a 36DD. Looks amazing! The lace is very high quality. My husband LOVES IT! Will definitely order again.
Thank you for the amazing review, Megan! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Although the order came quickly, I'm not 100% satisfied with the items I ordered. The material is very soft, and easy to wear.
Hi, Mary! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
I really enjoyed the items picked by the stylist. I will definitely use Adore Me for my lingerie needs.
Hi, Davina! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
Hi, Brynna! We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback! Feel free to let us know if you need help with anything! We're here to support you.
The ‘sets' were so far off in sizing. I could not detail that in my return responses. The costs for the pieces were high. While the comfort level was there. That's really all that was correct
Hi Noell,
Thanks for taking to write this review.
We really appreciate you being so open with us about the products you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with expanded, even more affordable, and improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
I ordered 10 pairs of underwear in small and they're all unfortunately a little too small. Not comfortable.
Hi Helen,
Thanks for taking the time to review us.
We're sorry to hear that the products you received weren't a perfect fit.
First, when was the last time you were fitted professionally? The fit varies slightly with different brands and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year.
Moreover, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.
There, under the Bra and Panty Fit Guide, you'll find our bra calculator and panty size chart which can assist you with finding the best size and your best Adore Me fit.
Ping us back if there is anything further we may do to help. We’re here to support you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julian,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.