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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Set purchased for my mom was perfect and comfy. Pajamas purchased for me was perfect. I am on my third bra/panty set. 1st set didn't fit right. 2nd set was itchy. Waiting on 3rd. I dont like that you have to get the panties with the bras, as I am very picky about the fabric and style of underwear I wear. You can get just the underwear separately, which is a plus.
My boyfriend presented a birthday certificate to this store. I ordered a set. It is fantastic. The bra is super soft and beautiful.
Thank you for the amazing review, Silvia! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Was a bit skeptical of buying it but now I may have to do more shopping. I'm not going to lie, it's hard to find apparel that fits perfectly for me. Love this.
Hi, Lori! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Great quality and fit. I get the product within a few days of ordering. Fast shipping.
Hi, Shelle! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Great stuff If it's in stock. Washes well, looks fantastic and is comfortable. Stock seems to be quite an issue. Of the 20 things I have on my wish list only one is in stock in my size (Im average build).:-/
Hi Wilma,
Thanks for taking the time to review us.
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback!
Kindly note, however, that some products are so hot. They sold out like crazy.
Not to worry, we bring back those popular styles + launch a brand-new collection on the first of every month!
(Tip: Set your alarm so you don’t miss out on your faves.) Until then, we hope you find something you
Always satisfied with my order great quality merchandise
Thank you for the amazing review, Natalie! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
Love the idea of being able to try on lingerie in private at your own home! It's even really easy to return items if they don't fit your style.
But everything is very expensive. I've always thought that women's clothing was way overpriced, especially because of how cheaply most of it is made. Adore Me has mostly good quality products, but I don't think we should be paying close to $50 on a bra and underwear with some pretty design on them. At cheaper stores I can get 3 shirts and 2 pairs of pants for that same price but for way more fabric. Even at more name brand and expensive stores I can still get at least 1 shirt for that same price and still more fabric. I understand that these clothes are more delicately made and need more time than just a shirt and pants, but I don't think they're delicately made enough to charge almost $50... More like $25. But that's just my opinion on the women's clothing industry. Thanks for listening to my rant!
Hi Chrys,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback about the products to the relevant team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.
We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
I have a monthly subscription and it's been great. The stylists have been pretty much spot on with the preferences I set. Clothes are all really comfortable and it's hard deciding what to keep. I look forward to my box every month.
One of the sets was missing the underwear. I emailed customer service got a response soon. I was helped, thank you.
Hi Jacqueline,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
This order was for 3 pairs of plus sized panties that looked exactly like they did in the ad photos (I. E super cute!) They fit well. They came on time, and the team at Adore Me was super helpful with shipping updates and the like. Awesome experience!
Hi, Kate! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
This is one of those if I could give no stars I would. Never got the items and they still attempted to try to charge my card at least twice (close to $200 I think it was; I had to lock my card to keep the charges going through). Hung up on multiple times by customer service, who wouldn't refund or cancel anything even though I had literally never received any products. Terrible customer service. Probably the worst company I've ever worked with, tons of complaints on BBB. How they haven't been shut down yet I have no idea
Hi Lindsay,
Thank you for taking the time to review us.
Sorry to hear that the experience was less than perfect. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, we kindly ask you to contact us again further by email, chat, or call so that we can be able to make this right.
If there is anything else you need help with, ping us back. We're here to support you.
Best,
Adore Me
[email protected]
I loved all my fixes but the black strappy lingerie broke when I was trying it on.
Hi Brenna,
Thanks for taking the time to review us.
So sorry to hear that the experience you had with one of the products was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Not to worry, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
After returning items, I was issued only a store credit. Upon trying to use my store credits, not only did they allow me to use only 1 item of credit per order, but then emailed to say they charged me for an items due to computer issues. WTF! How the heck am I to use my store credits? This site sucks!
Hi Stacie,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted through email regarding your store credits. We always guarantee assistance whenever you need us.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with even expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I called in to discuss my order that I never received. The customer service person was nice, professional and very quick to solve the problem.
Hi, Alyssa! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
The sets takes so long to come in with next to no communication! I was waiting 2-3 months!
Hi Kaitlyn,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I immediately sent message when I saw that I was not charged accurately on order. I was told that I could cancel and reorder basically. They did not offer to adjust or fix the amount…Stating it was "too late" in the processing! Moments?!?! Too late! I know it can be done, and it wasn't. Disappointed.
Hi Pam,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I'm a fan! I had an issue out of the control of Adore Me. In 15 minutes they solved my problem in the most delightful and efficient way. Thank you!
Hi! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
Quality of items is till there but shipping is no longer what it used to be, totally unpredictable when an order will arrive
Hi Maureen,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
My order was for 11 items, 2 bundles of 5 and one additional item. I received 1 item from each bundle. For a total of 2 items.
Hi Lorraine,
Thank you for taking the time to review us.
We understand that you only received a part of your order.
Not to worry, I took a look at your account to better understand the issue and I could notice that you're now being assisted with the order through our email platform. We always guarantee assistance whatever may happen to your package.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I usually don't like buying clothes online unless I've shopped in stores at the locations. I took a chance and it was a great experience. What I purchased fit perfectly! I'm def going to be a frequent shopper!
Hi Whitley, we’re glad you had such a great experience with your box! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Jennifer,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.