On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Freya
Orbasics
Speedo
Altar'd State
SKIMS
Kindred Braverly
Champion
Copper Union
Knix
Threads 4 Thought
Tiger Mist
FAYT The Label
Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love the selection of outfits to choose from. Being able to choose the top size and bottom size a big plus!
Their items are really nice! And so is their costumer service. I hate their website/app and its always seems like all of the things in my closest size are out of stock. Sadly, its really hard to find a big cup with a smaller waist band.
Hi Ana,
We really appreciate you taking the time out to share your experience with us.
I’m happy to share some helpful deets about our products’ availability!
For the sake of variety, many to most of our sets are only available for a limited time. See something you love? Don't hesitate!
In case you miss out on a set you like - we replenish many popular items around the middle of every month.
Check back from time to time to see if your preferred set is back in stock.
Just a reminder: we have a brand new collection with tons of great new products during the first week of every month.
Don't worry, we appreciate all the feedback received, therefore let me inform you that I also sent yours to our Design Team for it to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
Please let us know if there is anything further we may do to help! We're here to support you.
I had an absolute great experience, I would recommend Adore Me to anyone and everyone. Simply Excellent!
Hi, Rosita! Thank you for giving us a perfect rating! I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable!
And don’t hesitate to contact our friendly customer service team with any queries that might come up as you browse.
I receive my underwear thinking that I got the right size but they were two sizes too big I guess that's the problem with shopping online
Hi Michelle,
Thanks for taking the time to review us.
We're sorry to hear that the product you received wasn't a perfect fit.
First, when was the last time you were fitted professionally? The fit varies slightly with different brands and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year.
Moreover, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.
There, under the Bra and Panty Fit Guide, you'll find our bra calculator which can assist you with finding the best size and your best Adore Me fit.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Ping us back if there is anything further we may do to help. We’re here to support you.
It's been several weeks and I still have not received the items that I've ordered or a refund.
Hi Aubrey,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Not to worry, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
I can't pay that much I m so sorry but I can't pay that much anymore because I am not making much money any more
Hi Julie,
Thanks for taking the time to review us.
Not to worry, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
I received a bra from Adore Me, and it didn't fit well. I took their size quiz and ordered the size that was recommended, but it is too small.
Hi Britanny,
Thanks for taking the time to review us.
We're sorry to hear that the set you received wasn't a perfect fit.
The fit varies slightly from brand to brand and fluctuates naturally as time goes on. With that, we suggest getting resized at least once or twice a year.
Then, we would definitely recommend you trying our fitting guide again to get your best Adore Me fit.
Not to worry, as we retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Ping us back if there is anything further we may do to help. We’re here to support you.
Item I ordered was in stock and shipped quickly. Great overall experience with this brand. I will definitely be a repeat customer
Thank you for the amazing review, Rosalind! Hope we can impress you again and again. Did you know that we have a new lingerie collection every month? Check back soon for more adorable lingerie!
I was able to order my items and got them much quicker than I did last time I ordered. And although they didn't have everything in my size I was still able to find most of what I was looking for
Hi Shiona,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
I made a purchase for my wife on August 12,2021 and paid for priority shipping. Well as of August 24th still no package.
When I emailed customer serivce the only thing they would tell me is that it should have been shipped just wait on it. So I call and demand a refund only to get told to wait again.
According to the the post office priority shipping should take only five days from wherenit was supposedly shipped from to my residence. Will not be doing anymore business with this establishment. They got 1 star only because there was no way to give negative stars.
Hi James,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Adore Me products are wonderful. There was an issue with my order, and they kept me informed of status. I really appreciated how important it was for them to make sure I was a satisfied customer.
Hi, Jada! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.
Was skeptical at first. But after i put on and all the comments and questions to where did i purchase them. Had to get more told all my Girls about.
Hi, Sheena! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!
Return policy is not acceptable, if one item doesn't fit i don't understand why you have to send back the whole set. Also some of the bras ride up in the arm pit and it seems as that the sizes are not the same as other sets.
Hi Stacy,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter will go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with even expanded and more improved products and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I tried them out, actually did usually find one item in each box that I liked. But on my last box, they 'closed' the order before I could login and confirm which items I wanted to keep - so they charged me for ALL of them. I complained and they said I could send them back for a refund. Not only have they NOT refunded me, they have now charged me for items I returned 4 months ago that they say they have not received. Their shipping label, so they should have their own tracking. And now that I cancelled my subscription, they are saying they did not received my returned items from 4 months ago - and will now charge me for those returned items.
Hi,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Not to worry, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
I currently get adore me box every month. I ordered an additional 2 swim suits. 1 of which I never got. They didn't even tell me I wasn't going to get it. The site said both suits were delivered. I had to contact them for the other swim suit which they were out of. Also, they are always out of stock with a lot of items. When I apply a filter I expect the stuff to go away that is out of stock. Waisted time looking at 30 different things for them to all be out of stock and whn I fond something that's was in stock I never got it. Very frustrating
Hi Jessica,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Customer support was amazing. Cup size was smaller than expected. Completed the return process in the app (can do the same online, I assume) and got a shipped notification the next day. I just printed the label and dropped it off at my UPS store. No complaints and excellent products with great design.
Hi Luci! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future. Don't forget that we’re always here if you need us.
This is the 3rd incident with adore me that leaves me wondering "what is going on in their supply change management?"
I'm discontinuing my membership and i will never buy their flimsy bras again. The bras are pretty, but flimsy. And the customer service is horrible. It's a no all the way around for me.
Hi Dana,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Not to worry, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you soon by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I'm just disappointed with this company. It feels like they need to make extra money with all the fees they have. They charge $5.95 for restocking fee, they keep any money you have when you exchange a higher value item for a cheaper, and they charge your account a $0.01 to verify your account when you have already bought an item and obviously account has been verified. It seems to me that by taking little by little here and there is how they get extra money without much effort, pure scam.
Hi Elsy,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with even expanded and more improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Purchased from this company and loved the products. But they are absolutely spamming me with text messages. I get messages weekly. I have messaged to stop many times, blocked numbers more than 20 separate times, and I STILL get messages. I cannot find a way to get them to stop, do NOT give them permission to use your phone number. I will NEVER buy from this company again.
Hi Kylynn,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Not to worry, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
When I tried to use the filters using the phone app, they didn't work. It was frustrating. I finally exited your site.
Hi Suzanne, so sorry to hear that! I'll make sure to forward your feedback to the relevant team so we can look into it right away.
In the meantime, don’t hesitate to contact our friendly customer service team with any queries that might come up. Thanks for your patience and understanding!
Best,
Adore Me
[email protected]
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Micky,
We really appreciate you taking the time out to share your experience with us.
Not to worry, I'll make sure to forward your feedback to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.