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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
grey stargrey stargrey stargrey stargrey star

Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

Vermont
1 review
0 helpful votes
Follow Elise V.
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Great experience!
September 10, 2021

Fast shipping, incredibly easy exchanges and returns. Extremely satisfied!

Date of experience: September 10, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Elise! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.

Illinois
4 reviews
0 helpful votes
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Out of stock/ missing panties
October 10, 2021

I have placed several orders the past few months and have had 6 sets appear to be available to purchase, only to find out in a couple of days they are out of stock. Also of the 39 items i have purchased 5 have missing panties. The return policy is confusing on purpose. There is a limit of 5 returns, there wasnt a limit on how many i could buy!

Date of experience: September 10, 2021
Sandra N. Adore Me Rep
over a year old

Hi Amy,

Thank you for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

I've checked and it appears that you've been in contact with our agents regarding these matters. We always guarantee assistance whatever happens to your orders.

Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.

Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.

Best,
Adore Me
[email protected]

Indiana
1 review
0 helpful votes
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Everything is so much fun, looking and trying on. I love that I can box back up and send back what I don't want. It's so convienant plus you get to try all sorts of bras and panties to see what you like best. I have noticed though that some of the lace underwear and bras can easily be toren. But I'm not sure if you can do anything about that.

Date of experience: September 9, 2021
Sandra N. Adore Me Rep
over a year old

Hi Shanna,

We really appreciate you taking the time out to share your experience with us.

Not to worry, I'll make sure to forward your feedback about the products to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.

Feel free to let us know if you need help with anything! We're here to support you.

Washington
1 review
0 helpful votes
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Why am I still being charged?
October 9, 2021

I'm bought a set of bras and panties one month but continue to be charged a monthly amount. I do not know why this is happening and it leaves a bad taste in my mouth for the product. I enjoy the bras and panties but don't want to be charged a monthly fee.

Date of experience: September 8, 2021
Sandra N. Adore Me Rep
over a year old

Hi Elaine,

Thank you for taking the time to review us!

We understand that you received a charge on your account. It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.

You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works

We hope this clears thing up! If there is anything else you would like assistance with, please let us know. We're here to support you.

Missouri
1 review
0 helpful votes
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Mrs.
October 8, 2021

The item I bought didnt fit me at all. The bra didnt fit at all I got the size that I have gotten from you company before and it was small the panties that came with it were great.

Date of experience: September 8, 2021
Sandra N. Adore Me Rep
over a year old

Hi Alexis,

Thanks for taking the time to review us.

We're sorry to hear that we did not meet your expectations with the product you received.

Don't worry, I am glad to inform you that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.

We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.

Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.

Best,
Adore Me
[email protected]

Texas
1 review
0 helpful votes
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Cheap products!
October 8, 2021

Okay so I wear a 42 (DDD) and y'all know good comfy bras that are cute can be hard to come by. I have purchased 5 bras from Adore Me, and 3 out of the 5 are gone! I just started buying from them last year (2020), I was trying to give them a chance but I haven't had two of the bras since July and the wire already has come out of them! I'm just saying, I had a bra from Lane Bryant that lasted me 2 years! I'm just warning y'all to not waste your money! And I am not rough on my bras, I work in a. Office, I wash and flat dry my bras, and I haven't had two of them a month and the wire on the right boob was poking out the middle and stabbing me!

Date of experience: September 8, 2021
Sandra N. Adore Me Rep
over a year old

Hi Keleigh,

Thanks for taking to write this review.

We really appreciate you being so open with us about the product you received.

Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and improved products.

Do reach out to us if there's anything we can do to help. We're here to support you.

XO,
Adore Me
[email protected]

California
1 review
0 helpful votes
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Slow delivery
September 8, 2021

Everytime I place the order with this company their shipment is always delayed are back ordered and I have to wait for my shipment for 15 to 30 days or more

Date of experience: September 8, 2021
Sandra N. Adore Me Rep
over a year old

Hi Myisha,

Thank you for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.

Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.

Best,
Adore Me
[email protected]

Louisiana
1 review
0 helpful votes
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I Adore, Adore me
September 8, 2021

I love Adore me and I have enjoyed all the products I've received. I'm so glad I signed up. The products are beautiful, girlie, sexy and comfortable.

Date of experience: September 8, 2021
New York
1 review
0 helpful votes
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I've put in 3 orders, and received none of them. I'm sure these would be beautiful to wear, and probably comfortable, and maybe even fit properly. But good luck getting your items.

Date of experience: September 7, 2021
Sandra N. Adore Me Rep
over a year old

Hi Rachel,

Thank you for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

I took a look at your account to better understand the issue and I could notice that you were already assisted with the order. We always guarantee assistance whenever you need us.

Rest assured that we are also committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.

Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.

Washington
1 review
0 helpful votes
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Frustrated
October 6, 2021

The selection didn't change often enough so there were fewer choices each month. Of the bras that were available most didn't have the correct size for my wife. The last 4 months the orders were taking up to 21 days to arrive, and two of those were after I had paid for expedited delivery, from the day I ordered it. The last 2 months 3 orders were cancelled by adore me because it turned out they didn't have that bra and I had to re order. I was also disappointed of the selection of plus size bras compared to the non plus sizes.

Date of experience: September 6, 2021
Sandra N. Adore Me Rep
over a year old

Hi John,

Thank you for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved products and services.

Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.

Best,
Adore Me
[email protected]

California
1 review
0 helpful votes
Follow Amanda X.
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I originally became a VIP with Adore Me because they actually had my size (38H) and some practical bras. However, over the last year, I usually only find six bras in my size and there have been very few new bras made available.

Date of experience: September 6, 2021
Sandra N. Adore Me Rep
over a year old

Hi Amanda,

Thank you for your feedback! This information helps us to hear about our products directly from the source that matters the most: our customers like you.

We're sorry to hear that there's aren't many options available on your size. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.

Don't worry, I am glad to inform you that your feedback was already sent to our Creation Team to be reviewed and taken into consideration, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.

Rest assured that we'll take note of your experience. Hoping to provide you more variety moving forward!

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best,
Adore Me
[email protected]

Texas
1 review
0 helpful votes
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Love my items!
September 5, 2021

Super happy to find plus sized bra and panty sets that are lovely and well made.

Date of experience: September 5, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Tamara! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!

Iowa
2 reviews
1 helpful vote
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I have ordered from this site twice now for friend's bachelorette gifts and both times my orders were severely delayed to where I had to reach out to the company asking where my order was. Literally takes MONTHS to receive what you ordered. It is a joke. However, the lingerie itself wasn't bad but not worth the terrible service.

Date of experience: September 4, 2021
Sandra N. Adore Me Rep
over a year old

Hi Amanda,

Thank you for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.

Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.

Best,
Adore Me
[email protected]

Texas
1 review
0 helpful votes
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Happy
September 4, 2021

Great product, timely delivery and other characters to make sure I have 50 of them.

Date of experience: September 4, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Kelli! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!

Texas
1 review
0 helpful votes
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Fabulous
September 3, 2021

Great service and selection!

Products are fabulous quality. The pajamas are beautiful and complete comfort. The personal shopper really did understand the request.

Date of experience: September 3, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Tamie! We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future.

Texas
1 review
0 helpful votes
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Adore Me Box
October 1, 2021

It never ships on time like it says. Then when I have gotten my boxes its missing the bra that was suppose to go with it

Date of experience: September 1, 2021
Sandra N. Adore Me Rep
over a year old

Hi Marissa,

Thank you for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.

Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.

Best,
Adore Me
[email protected]

West Virginia
1 review
0 helpful votes
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LOVE THEM!
September 1, 2021

Love everything, The service went with I loved and everything fit like a charm, I baught the entire boxes!

Date of experience: September 1, 2021
Sandra N. Adore Me Rep
over a year old

Hi! We’re glad you had such a great experience with your box! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.

New York
1 review
0 helpful votes
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In ordering my Adore Me items, the website is a bit difficult to navigate, and I unintendedly purchased more than one of a black bra and panty set. Additionally, the travel time to receive my products took much longer than I anticipated.

When I did try on the items, I felt very sexy and quite beautiful. The fabric, the cut, and design are all stunning, but it took much longer than I expected.

Date of experience: August 31, 2021
Sandra N. Adore Me Rep
over a year old

Hi Alison,

We really appreciate you taking the time out to share your experience with us.

Not to worry, I'll make sure to forward your feedback to the relevant team, in order for us to make the experience simply adorable! We look forward to serving you again in the future.

Feel free to let us know if you need help with anything! We're here to support you.

Minnesota
1 review
0 helpful votes
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Amazing!
August 31, 2021

Every set or outfit I've purchased has been of amazing quality and is so beautiful and comfortable! Love, love, love!

Date of experience: August 31, 2021
Sandra N. Adore Me Rep
over a year old

Hi, Melissa! We work hard to meet customer expectations, and we're thrilled to hear that we hit the mark for you. We offer a new collection each month. Come and see us soon for more adorable lingerie!

Texas
1 review
0 helpful votes
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Same experience over and over
September 27, 2021

I have ordered from Adore me a few times and every time after paying the extra for the fastest shipping my order still doesn't arrive until minimum 2 weeks later.

Date of experience: August 28, 2021
Sandra N. Adore Me Rep
over a year old

Hi Valarie,

Thank you for taking the time to review us.

So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.

Rest assured that we are committed to providing members with the services they need. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.

Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.

Best,
Adore Me
[email protected]