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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Save yourself the time and money. There are a lot of cute products. However some don't last as they should. I bought a really cute pajama set and the seam on the pajama bottoms split. I reached out and all seemed to be good. I was given a code to apply to my next purchase so I could replace them. I've tried repeatedly for the past 7 months to use the code. There is always an excuse as to why I can't redeem the code. The most common is it can't be combined with other offers. There is almost always a sale (and yes that counts). If you really want to get an idea of the complaints go to the Better Business Bureau site. Definitely don't fall for their membership scam!
I bought a few outfits for my wedding. A couple of them did not fit and it was EXTREMELY easy to return and exchange my outfits.
I make sure all my items are in and when I'm at the post office I check them and also taped them before hand them the box to scan it. Still make no sense to me that on them boxes I still have an item apparently not in the box and I had got charged more of what I'm already paying for an item I really don't have it in my possession. Since I star the elite membership I had bought outside of my monthly box item because I like their product But I had more situation like this and its really disappointed when you know what you have done with the box when you get it and they say its damaged or not even in the box.
Hi Yaitza,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I've looked at your account and it appears you've contacted our customer care hotline and were assisted with information regarding the matter.
Rest assured that this won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I never received my August box says it was delivered a few days b4 my September one. Was charged for all items anyway. Sometimes my boxes come late as well or not at all! But the products I am happy with when I receive them!
Hi Ben,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
Shopping is easy. Shipping is usually fast. If I don't have time, I just skip.
Didn't receive the products I ordered. Didn't receive a packing slip and invoice. Didn't order crotchless underwear. Didn't receive a bra that I paid for. I will never do business with them again
Hi,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
I'm in love! Very little effort to get stylish, comfortable and great fitting items! Thank you!
My stylist listens to what I pick and my boxes have been fantastic! I look forward to receiving my box each month!
Their return process is horrible. I have been waiting to be refunded for several returns for 2 1/2 months now. They received the items. I have proof from the return tracking numbers. The were received within their return time limit in new condition with tags still attached. I get nothing but the run around from them. This week I got charged a $5.95 restocking fee for 1 item, but no funds returned to me for the item. Awful customer service. Awful practices. A rip off. I will never purchase from them again.
Hi Jenn,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]
I received two panties instead of a bra and panty set. When I called to have a credit or a replacement sent I was told that I would have to return the two panties and then replace the order. Unfortunately, I had already opened and removed the tags, prior to discovering the bra was missing. So, I ended up paying for a full set... Not happy about spending $30+ for a thong and panty... I will most likely not order from them again. For an online service, returns, exchanges, refunds, or replacement procedures should be common practice. If a customer can't trust that they will receive the items ordered, than why would they order from that site to begin with? Side-note: The clothes are very comfortable, but they are not made of high quality material, so they should not be expected to last long.
Hi Samantha,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with even expanded and more improved products and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to assist.
Best,
Adore Me
[email protected]
My wife just loves your lingerie! Personally, I always have a win-win gift option for any holiday on any budget
The items all came in perfect condition and only took about 2-3 days I'm very much impressed especially because all the items they given to me matched my style!
I have had horrible luck with Adore Me, a couple years ago I made many purchases and never had a problem. Over the last couple of months I have made 6 purchases out of those 6,4 of them that I wore between 1-3 times the wire has popped out. I always hand wash, never wash in the washer, I have hundreds of bra's and not one from Victoria's or Nordstrom have ever had a wire come out. I do not know if the quality has decreased because this is the first time this has happened. I was told they will not replace, I did not ask for a refund just replacement and they refused. Shame on you!
Hi Georgina,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved products and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to assist.
Best,
Adore Me
[email protected]
I have been ordering from Adore Me for awhile now and my orders are always surprising me with their quality. I recently ordered tights and I'm truly in love.
The sizes I got all fit very nicely, which is really hard to find a set that fits both top and bottom
Adore has been able to bring out the sexuality of the average woman, you don't need to be a super model to be amazing and sexy. I'm married 35yrs and together with my wife 37yrs, I see her as beautiful and sexy as when I met her for the first time as I do today. Adore has brought to our marriage an extra match to continue the fire in in our lives. When she finds something for her and me, I know it will brighten the flames but more importantly she feels sexy and comfortable.
This is the best place to buy my bathing suits and underwear. Plus I love to see my wife walk around the house in them. I love Adore Me! They have quality products, good communication, and on time delivery!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]