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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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You'd better have a REALLY full cup for this to fit. If I went a cup size smaller, it'd be too small, but my actual cup size is way too big. I gave it a shot and tried wearing it for a day, and it just looks AWFUL.
I am enjoying my experience so far with Adore Me, but I will be honest. I would appreciate more options suited towards my style. Whenever a new drop happens, maybe every other month there is one set maybe two that I like. I would like to purchase a new set each month.
Don't sign up for the VIP program without realizing they are taking $40 from your bank account every month whether you want them to or not. There are a few hoops to jump through to get out of the VIP program. Scam alert!
I have been ordering from Adore Me for years and have always gotten great product at good prices but my recent purchase I was disappointed the underwear was the wrong size and the product was sold out so I couldn't exchange it and I know I would never order the size that was sent because no one in my house wears that size.
Hi Meka,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
I purchased several items as gifts for my girlfriend. It was easy making the selections and paying for them. They shipped ahead of time. She loved them all. We will be making future purchases.
Honestly the material feels like shein and when I put them on they feel so scratchy lol
Hi Emily,
Thanks for taking the time to review us.
We're sorry to hear that we did not meet your expectations with the product you received.
Don't worry, I am glad to inform you that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Best,
Adore Me
[email protected]
I was so excited to open my box and see the wonderful bras, panties and sleep wear! It all fit great and is sexy and comfy!
I sent back a bra and panty set that I didn't like for a refund. I was told that I would only receive HALF of my money back because it was "dirty." Amazing because I took it out of the plastic packaging, looked at it, disliked it and immediately put it back into said packaging for return. I was never told what was "dirty" about it and I feel like maybe I should have been sent pics for proof of this "dirtiness." I'm very disappointed and I'm sure this happens to a lot of customers so that the company can keep half the profits and still sell the products. This is shameful!
Hi Jerisann,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
I was unable to receive either elite box that I ordered.
Hi Theresa,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
Called and spoke to a customer service rep. He was very helpful ensuring I wouldn't get billed and I didn't. Just disappointed that the package never arrived for my September drop.
Ordered two sets, one set I absolutely love. Great fit and adorable. The second set in black is cute but fit is a little off and the lace or mesh on the backstrap gave me a rash. Which is very odd because I don't have sensitive skin and never had this problem.
Hi Tina,
Thanks for taking to write this review.
So sorry to hear about your experience with one of the sets you received. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and more improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I love the quality of the items I've been receiving. I have received the same things (in different colors, but still the same) a few times which is a little disappointing but all in all I do love getting the box!
Always helpful with orders, including solutions offered and their responses are quick! Adore Me customer service cares about customers and that they're happy doing business with the company.
Wonderful experience! The process was very easy and took only minutes. My shipment arrived exactly as ordered and much faster than expected. Very satisfied.
I canceled my membership with "adore me", because I don't wish to look at fat women in underwear.
It will program me that being fat is okay, and that's not what I want to look like.
I no longer shop with Victoria Secret because they will not force me to view male bodied people in female underwear either.
Do you display pork dishes to a patron that doesn't eat pork?
Same principal applies.
I should have that choice since I'm the consumer.
They also have a shady practice on exchange and return policy.
They hold your money until you call, complain and request it.
Then there are vouchers not refunds.
Of the 5 sets ordered, each had to be rendered separately. What a nightmare!
When ordering there are boxes already checked for you, that you can't uncheck. This signs you up for extra charges and other legal BS.
I needed, what I thought would be a quick purchase. It turned into 2-3 hours on the phone and website.
So they're making me work for being their consumer.
I will have to shop elsewhere.
Hi Chelle,
Thank you for taking the time to review us.
So sorry to hear that the experience you had with your orders was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to help you further, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you in the best possible way we can.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]
This was my first time buying from Adore Me. I was happy with the quality, colors, style and comfort of each item (I bought three sets). I was also happy with the price I paid for the items. I will be buying from Adore Me again!
I was excited to try Adore Me to get some bridal lingerie for my wedding. I ordered a set from their website. When it came I realized I accidentally order two of the same set somehow. No problem - I just tried going through the return process to return one. Then for the second set, the panties were way too big for some reason, so I wanted to just exchange those for a smaller size.
That was 3 months ago, and I have not gotten an exchange or the return. They said they cannot exchange just the panties - I'd have to return the whole set and order it again. Except they were sold out of what I got so that was not an option. Oh well, I can at least get my return. I sent it back immediately (well within the 30 day deadline). And I recently got an email saying they never got the package. Even though the tracking numbers mark it as successfully delivered. I tried replying to the email, but got an automated reply saying I needed to call. I called to resolve the issue and they said it could not be resolved over the phone, but they would email me in a few days to see what they can do. Terrible return process.
I also tried placing two other orders for Adore Me. One was cancelled a few days after I placed the order because they said they are out of stock (even though it showed as in stock when I bought it). And the other order simply wouldn't go through on their website. And when I tried to re-add the items to my cart in a new session, the prices were higher.
Now my wedding is one week away and I have half a lingerie set. I will not be trying to place any more orders with Adore Me. And I will continue to try to get my refund.
Hi Abigail,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I am a first timer when it comes to lingerie purchasing, and Adore Me made it easy, fun, and accessible!
I had purchased a few things from adore me a year ago, and I've been getting charged 30+ dollars a MONTH ever since! I'm constantly calling for a refund for a VIP service I never signed up for! I've called them 3 times now and asked for a refund AND for them to cancel my "VIP" membership (which I'm certain they sign you up for when your in the process of buying merchandise) they have given me a refund every time I call, but refuse to cancel my membership, and send me an email to do myself. Which I've done three times now, and even had my friend do it to make sure I wasn't doing it wrong! ADORE ME IS A SCAM. Not to mention a bra I bought had two of the same clasps on the back so I couldn't even wear it! Beyond disappointed!
Hi,
Thank you for taking the time to review us.
Sorry to hear that the experience was less than perfect. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, we kindly ask you to contact us again further by email, chat, or call so that we can be able to assist you further.
If there is anything else you need help with, ping us back. We're here to support you.
Best,
Adore Me
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charlie,
Thank you for taking the time to review us.
I understand that you received a charge on your account. You may indeed have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
I would love to look into your case specifically and offer better assistance, however, I will need your email address to do so. If you could get back to us with this information I would highly appreciate it.
Therefore, I am kindly asking you to contact us via email, chat, or phone again in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you would like assistance with, please let us know.
XO,
Adore Me
[email protected]