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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Just the quality in the pieces that I received didn't feel like high quality just a cheaper quality with a high price tag from a brand.
It's been great to be able to get cute sets and not have to go out to the store! I have had nothing but home runs with he sizing and fit.
They don't fit and when I returned them they only gave me $5.00 credit
Hi Laurie,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
Everything thing I have ordered has been the same quality or better than where I have normally shopped. Not to mention the enormous selection of bras and lingerie!
I was charged for dirty/damaged items from my last return. I try the tops/ bras on and never the panties. How ever I received items (2) that were inside out. You have a standard for returns that is higher then the standard items you send out? So disappointing.
Hi Jessica,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
They took an excessive amount of money out of my account and said that unwanted items were returned to them dirty. This was a complete lie. Then when contacted about the issue said that it would take 3 to 5 business days to refund the money. Unacceptable considering the circumstances. I would not recommend them to anyone.
Hi Ronald,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to assist.
Best,
Adore Me
[email protected]
They're lingerie is decent, kinda thin and doesn't last long though, and some stuff runs extremely small though, I'm a size g and recently bought a size h and it was waaaay too small. It was apart of a bogo and so i bought 2 bras and got one free. As i stated, none of them fit, so i started a return. I messaged them if i could keep the free one, they told me yes, and i gave it to my mother as it fit her (dd). So i sent the others out for a refund and only received half of it. So i went to ask why and they said it covers the free bra, i showed the message about how they said i could keep it and they gave me 5 dollars worth of credit and said if i wanted it return it. Wow. So if i want my money back, ill need to get the bra back and return it. Kinda sad if you ask me. Also just about their bras in general, i wear unlined bras, I'm very busty, and all of their unlined bras are see through lace. I just want a casual bra but all of them are sexy. I'll start shopping at soma, its a shame.
Hi Layla,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
First, when was the last time you were fitted professionally? The fit varies slightly with different brands and fluctuates naturally as time goes on. We recommend getting sized at least once or twice a year.
Moreover, we would definitely recommend you trying our fitting guide. Just above the size drop-down box that's found on each set or item's display page, you'll find the Size Guide link which brings up our useful Size & Shape Guide.
There, under the Bra and Panty Fit Guide, you'll find our bra calculator which can assist you with finding the best size and your best Adore Me fit.
Meanwhile, we also always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to assist.
Best,
Adore Me
[email protected]
There are a wide variety of products, very well priced and excellent quality. My wife is very happy with everything I've bought for her.
Everything I ordered fit great. Was both comfortable and sexy. Win, win.
The bras were uncomfortable and for some reason not eligible for return.
Hi Stephanie,
Thanks for taking to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and more improved products.
Moreover, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Excellent quality, great fit. I love all the Adore Me products that I have gotten!
The items cost exactly in the same amount almost every single month. Whether it is pajamas or yoga gear it's all the same price. I would like to see some variety in the close chosen for me as well as budget friendly prices for those of us that don't want to shop in the store but want to continue shopping online after Covid.
Hi Renetta,
Thanks for taking to write this review.
Don't worry, I am glad to inform you that your feedback about the pricing was already sent to the relevant to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Best,
Adore Me
[email protected]
My first box, I kept everything - they nailed it with styles and colors. The next couple of boxes were ok - some I liked but some were way off in color and style. This last box I just received, I kept nothing and was very disappointed.
Love the products and it's easy to return but not getting the bra size right.
Very satisfied with my purchase and will continue to buy from this company
I like the selection and variety of styles. The product is also comfortable, fitting well.
But they seldom have my size In the style and color I want. Shipping is ALWAYS slow. Twice they had to give me credit for something I ordered because by the time they got to my order, it was sold out.
Love adore me products - i'm always amazed at the ingenuity of their designs and fabrics. The service is also great - i love the monthly deals, the 6th set free, the ease of ordering online and returning products. My favorite intimates brand, for sure.
I placed an order with Adore me using their fitting guidelines. The order came and everything was too small. I initiated a return and submitted another order in another size. Some time passes and I check on my second order, only to see that it has been canceled. I did not receive an email or any notification about the cancellation. I called adore me to see why my order was canceled and the rep told me there was no real reason besides a glitch at the warehouse. When asked if there was anything they could do about the cancellation the rep said no. I would have to reorder. I go to reorder and a lot of the sets are sold out. I was very disappointed and now am waiting for the December drop to see if they come back in stock.
Hi Britanny,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I have an adore me subscription you get charged $20 a month to have a Box curated for you I have not a problem with that but when they want to charge me $20 for returning a Box that's supposed to be free I have a problem with that and we're going on a week of going back-and-forth and still don't have it resolved
Hi Rachel,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
I took a look at your account and confirmed that you're currently being assisted with the matter. Rest assured that we'll take note of your experience. As customers like you continue to tell us their feedback, we will be able to respond with expanded and improved services.
Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tina,
Thanks for taking to write this review.
We really appreciate you being so open with us about the products you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and more improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]