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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Superior experience. Fast service, quality garments... far superior to the poorly-crafted stuff available in local adult boutiques. We are fans and will continue to purchase from the site.
Adore Me provides a great product. Comfortable yet sensual. Wearing their products helps bad days not that bad. Almost empowered when wearing clothing/ underwear/ lingerie
In October I ordered something from Adore Me. They used Deliver It instead of USPS to ship it, and Deliver It didn't do their job. The item never left the east coast. They returned it to sender almost immediately for no reason, but the tracking did not reflect this until a week later. I called Adore Me, they gave me store credit, I reordered and the whole mess happened again. This time when I called I rejected the store credit and asked for them to elevate the issue. Several day later I got a condescending canned email from a "senior" customer service person saying they can't control 3rd party shippers and that I need to call USPS to solve the issue... USPS wasn't the shipper. This person clearly didn't even bother to actually LOOK at what was going on.
All I want is for them to use a competent shipper. That is it. But no. They are trying to make it my problem when I have successfully received orders from them for the last year.
There is a lot of low stock items for my size. While I understand that things go out of stock, it was difficult to do my recent exchange in I wasn't able to find a set that I really wanted.
Hi Kaitlin,
Thanks for taking the time to review us.
Sorry to hear that the items you prefer are out of stock in your size.
I’m happy to share some helpful deets about our products’ availability!
For the sake of variety, many to most of our sets are only available for a limited time. See something you love? Don't hesitate!
In case you miss out on a set you like - we replenish many popular items around the middle of every month.
Check back from time to time to see if your preferred set is back in stock.
Just a reminder: we have a brand new collection with tons of great new products during the first week of every month.
Don't worry, we appreciate all the feedback received, therefore let me inform you that I also sent yours to the relevant team, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
The tank AND the pants are so silky, but are made of strong material and I want to wear them every night.
Very beautiful things but nothing in stock that my friend wanted. And then they try to charge a monthly fee to order with later that I did not agree to, so I will probably order from again
Hi Edward,
Thanks for taking the time to review us.
Sorry to hear that the items you prefer are out of stock. I’m happy to share some helpful deets about our products’ availability!
For the sake of variety, many to most of our sets are only available for a limited time. See something you love? Don't hesitate!
In case you miss out on a set you like - we replenish many popular items around the middle of every month.
Check back from time to time to see if your preferred set is back in stock.
Just a reminder: we have a brand new collection with tons of great new products during the first week of every month.
Don't worry, we appreciate all the feedback received, therefore let me inform you that I also sent yours to our Design Team for it to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customer's needs and wants.
Meanwhile, It seems like you have selected the VIP Membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program.
You have no obligation to buy every month. All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works
Feel free to let us know if you need help with anything! We're here to support you.
They are very thin and not nearly as comfortable as I would have liked them to be. They probably won't get worn as much as my leggings from PopFit...
Hi Sierra,
Thanks for taking to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and more improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Adore Me has been amazing since I switched to buy them. Usually their shipping is fast and on time, but this time it was a few days late, but I'm saying it was Holiday mailing troubles. Adore Me has amazing bras and panties for awesome value. Though, I never really buy anything full price. I ALWAYS wait until there is a buy one get one free deal, because that makes the price more worth it. I've suggested Adore Me to multiple people, and mentioned if it seems expensive they should wait until a sale. But the quality is fantastic, always recommend!
Hi Remington,
Thank you for taking the time to review us.
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback!
So sorry to hear, however, that the experience you had with the shipping process was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Always a good experience and quality products. Never dissatisfied.
Well i recieved my first package in no time
My items werebto big so i returned/ exchanged them. So i recieved one of my reordered items. And have still yetbto recieve the other. This kimd of upsets me bit i will remain patient.
Hi Danielle,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
I expect to see more innovative designs. Your merchandise is no different than what is available at retail stores. Your price is to high, for such items. Your design do not knock anything out of the park, poor material for the cost that you're extending to the consumer. There's nothing innovative about your product, just like everybody else there's nothing unique.
Hi William,
Thanks for taking the time to review us.
We're sorry to hear that we did not meet your expectations with the products you received.
Don't worry, I am glad to inform you that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Best,
Adore Me
[email protected]
Everything I order is always so beautiful! I have a larger chest. It is so hard to find a bra that is comfortable, functional, and sexy. ADORE ME never fails me! My boyfriend loves everything I have ordered
I called to process an exchange due to ordering as a guest, and the customer service was absolutely horrendous. The lady had NO clue about any of the charges I was going to have or penalty fees, or the refund and was extremely rude when I asked for clarification. Will never order from adore me again. Absolutely terrible experience.
Hi Hannah,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Ordered Three pair of panties, only received two pairs. Only given a five dollar credit for purchase.
Hi John,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
Adore Me had fantastic customer service and fast shipping. I love the quality of their items, and how comfortable they are. This was my first time trying their brand, and I loved sharing them with my audience. I will definitely be working with, and purchasing from them again. Its a must buy!
I can't tell you the amount of times I've returned something, and still been charged for it. Then to try and get your money back has you on hold for forever. I put the items in the bag, and then in the box, and then return. That's the whole point! What am I missing?!
Hi Kendra,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
I enjoy getting my box every month and being able to return at my leisure. The products and variety are great. I returned my first box with every thing I promised to send back but was charged for an item that I was told wasn't sent back. I hope it doesn't happen again or I will have to discontinue this service.
Hi Lydia,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
I have bought from here before and I was satisfied with my purchases, recently I bought and was not so satisfied. Due to the way some of the garments fit. Over all I am happy just wish the sizing didn't change so much from garment to garment.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer,
Thank you for taking the time to review us.
So sorry to hear that the experience you had with the shipping process was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services. Therefore, I'd be sure to pass your feedback to the relevant team so we can improve the shipping process as much as we can.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]