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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
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Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Your product, the customer service, everything is great. The garments always fit. The sizing is pretty spot on. Customer service is always great. Shipping suck. Takes forever.
I work in the construction industry and my days are long. I've lost 30lbs and was in dire need of under garments and what not. Adore Me is truly a life saver. Not only do I conveniently get a box filled with what I need; I get the utmost spectacular and comfortable items. Couldn't ask for anything more. LOVE
I have been a member for a number of months and have on my to-do list to cancel my membership. I gave it a try. Here is my conclusion: There are some pieces that are nice. The cost/value doesn't align with the frustration. Often there are not sizes in the pieces that work for me. So as part of the ordering or exchange process - I have been left with nothing to order - because there is simply not a selection. So if I try something different - and I doesn't work - I am left with paying the restocking fee. I have also had an order messed up. The only way to resolve it is to go through the exchange/return process.
The pieces are cute. Not super high quality. This leaves me in a situation where I am questioning the overall quality and value for the amount of wasted time, money, and annoyance.
I have bought my wife undergarments for over a decade. Always shopped the big stores, always not fitting just right. Then on a whim I tried AdoreMe. Can I just say, the fit is amazing. She has never been happier and loves every single piece I have bought. Customer service has been amazing and helping in case of a missed shipment or expedited delivery. They know what they are doing, and they are doing a great job.
I'm really not one to complain so I am sad to leave a 1 star review. This experience was frustrating. The first box was cool and exciting. I kept several things and was looking forward to the next. The second was Meh, really didn't match what I was hoping for. I thought the feedback portal was not expansive enough. The third box was missing an item completely. The missing item was probably the one I would have liked. The return process was tricky. I called and was hold then on the phone with a representative for quite a while to confirm the item wasn't included. That box wasn't confirmed as returned for several weeks. In that time, the post office charged me for the shipping. Fourth box, returned everything. Have since canceled.
Hi Jennifer,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I have loved every single piece of lingerie & pjs I've gotten from Adore me. I've gifted a few to my mom + sister and they love their stuff too!
The sale price did not indicate when the sale ended. I shopped and picked out things that night. Got my card to pay the next morning. And the prices had reverted back. Not happy.
Hi Shannon,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect.
We want our customers to be fully informed about our deals and promotions. With that, you may simply click on the promo banner and you'll see details about the offer's validity period, how to redeem the offer, inclusions, exclusions, and other relevant information.
We also send emails about our ongoing and upcoming promos, so be sure that you're subscribed to our emails and stay on top of our offers.
Feel free to ping us back should you need anything else. We're here to support you!
Best,
Adore Me
[email protected]
Great products and excellent customer service! I received everything on the expected timeline and was happy with the quality of the items.
The clothes I got were super comfy and I love wearing them but when I pulled them out of the bag the seams were already starting to fall apart. Seems like the stitching was not done right so I don't expect these clothes to last long...
Hi Alexandra,
Thanks for taking to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and more improved products.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from Adore Me. You may always send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Do reach out to us if there's anything we can do to help. We're here to support you.
This company is a complete scam. They say your credits don't expire but after 1 year they cash them into an "e-gift card" that they NEVER send to your email. I have talked to someone weekly for over a month to get my money and it still NEVER comes. There is apparently no supervisors and I can't talk to the department that actually sends the gift cards. Please beware before signing up for their monthly credit!
Hi Tracy,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and best assist you.
If there is anything else you need help with, please let us know. We're here to support you.
Best,
Adore Me
[email protected]
I love the underwear and lingerie. For so long plus sized women were stuck with bras and underwear made for a grandmother. I'm glad someone realized we deserve to feel sexy too.
I absolutely love the service. Everything fit perfectly! It's beautiful and my favorite new thing to wear to feel good in my own skin. The material is really nice. Their clothes are by far the most comfortable lounge wear I have ever worn and affordable! It was a great experience. What I purchased fit perfectly! I'm def going to be a frequent shopper! I love adore me! All of their clothing I've received so far has all been so so soft.
I ordered 4 sets, bras and matching underwear, shipping was ok, had an issue with my e mail and once that was fixed it was easier to track my order. The problem started when I received my order, cute bras and matching panties but for me the quality sucked. I could not imagine wearing these things all day and the bras providing any kind of support. Now I'm a 38 DD and these bras offered no support not even enough to wear for a date night let alone for my very demanding job at a nursery (plants) so I package them back up and tried to process the return only to find I'll be charged $5.95 per item for the return. Ok fine my fault for not checking their return policy but then I had other issues with the return, it changed to an exchange and since I didn't see the point in looking for anything else as I was not impressed with the quality. I called customer service and got them to fix that. The problems really began when I dropped the return off at the post office, Nov 6th, today is Nov 30th and I finally got my money back minus the almost 24 dollar restocking fee. In that time line I ordered jeans from another company 3 times and returned them three times because of the fit and wasn't charged a dime and I already have my money back from the last return, all in the same time frame. I called twice trying to find out the status of my return and both times I was told the post office had not delivered my return to them yet. It wasn't until I contacted them again and gave them proof, I had a receipt from the post office with a tracking number showing my order had been returned on Nov 15th at 8 am. That they said oh yeah I see here where it's is at out wearhouse and being processed. Uh huh of course it's there. I finally had the return hit my credit card today Nov 30th and I canceled everything from them. Again cute bras and if you are a member of the Itty bitty tittie committee these bras are for you but if you actually have books and need extra support I would look else where.
Hi Suzie,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
We always wish to ensure a great customer experience and minimize any discomfort as much as possible. But, even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers. We apologize for the inconvenience caused.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to assist.
Best,
Adore Me
[email protected]
The products I have received have been great but the customer service is lacking. They do respond very quickly and I appreciate that but they did not send an item I ordered and claim that they can not ship it and instead gave me a store credit. While I greatly appreciate them giving me a store credit, what I really wanted was the item I ordered which I cannot order without having to pay more than the store credit was for so I'm losing out on what I really wanted and ordered. I appreciate them trying to make it right but they failed.
Hi Jennifer,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Their sizing chart is off. I returned the items after trying on to exchange. They are claiming the items are dirty and damaged and there's no refund or credit. I asked for a photo for proof of the imaginary damage/dirt and they said they don't do that. They just mark it dirty and get rid of it. So one of us is lying and its not me.
Hi Lori,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I've looked into the account and confirmed you've already been assisted with the order.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Great products, reasonable prices, ships fast. Never had an issue with any of my orders.
Adore Me has sexy lingerie and comfortable undies for affordable prices.
I ordered 2 sets and didn't receive either because they were sold out. I had to find replacements. I would have preferred to go with my first choice
Hi Tiffany,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Very satisfied with my order. Definitely ordering again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]