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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I was very happy with this order and the quality of their product.
Quick shipment. Once I received my items I found out that it was the wrong size. Easy exchange same day return as well as new items with correct size sent.
I received almost my entire order before Christmas which was fine. My wife loves her gifts. Just wish we got the entire order.
Sizing is a little smaller than I expected but otherwise great quality for the money.
It was a pleasant experience even some of items they didn't have them I will continue buying from them innthe future
I ordered my wife a nightgown for Christmas after not finding what she wanted on several other sites.
She loved it so much that we ordered panties during the 5/$25 sale and she already has some new bras picked out, too.
The products are great quality and the site experience made it very easy to find what we wanted.
I am a first time customer and was very pleased with the excellent and expedient customer service I received. My initial order when it came did not work out due to the style and fit and it was so easy to go on the website initiate a return and get something different shipped which I was very pleased with.
Easy and painless. So glade that I found a site that has lingerie for petite women. My wife stands at 4'9" about 90 pounds so it is difficult to find something that smal. Adore Me is the place for petite women. The quality of of the lingerie you get was incredible.
Sexy, good fit and quality. Shipping works fast/decent length of time.
Went off the size chart and nothing fit correctly. Everything is cheap feeling. To return you have to pay a restocking fee which i failed on my side to review before purchase. I dropped off to goodwill.
Hi,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
The membership is terrible and I could not return items bought for Christmas. No customer service also.
Hi Jeff,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
I have ordered a lot of items from adore me over the years. They have nice things. However, the sizing is inconsistent and if you need to return multiple items from different orders they cut you off after 3. So if you are a person who orders frequently and has issues with finding the correct fit they wont allow you to exchange or return after 3 items outstanding. So during the holidays when the p
USPS is slow and the warehouse at adore me is slow you have to wait until they receive the three sets back before you can exchange anything else. No amount of calling customer service, gets you the help you need to return the items that don't fit. The canned reply will be sorry you need to keep those until our slow warehouse is able to catch up and process your items... even if they have already been delivered to the warehouse by USPS. It's absolutely ridiculous that I can't return items that don't fit so I can get the replacement of the proper size. No other online company operates this way. I will wait and hopefully untangle this mess before my 30 Day window to return or exchange expires. I am done shopping here. It's way too much trouble to deal with them if you have issues.
Hi Jessica,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved products and services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to assist.
Best,
Adore Me
[email protected]
Always have great customer service... Just really happy with this company..
I've ordered underwear twice and not one pair had an elastic waistband. Nothing. Just a material edge that DOES NOT stay up on a 1X girl. A waste of money. Not sure who designs this stuff.
Hi Lorraine,
Thanks for taking the time to review us.
We're sorry to hear that we did not meet your expectations with the product you received.
Don't worry, I am glad to inform you that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Best,
Adore Me
[email protected]
I love the selections in my size (38i). The one thing I will complain about, is that the underwires poke through FAST! If the could reinforce the underwires somehow, I'd be more inclined to buy more product.
Hi Amy,
Thanks for taking to write this review.
We really appreciate you being so open with us about the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and more improved products.
Do reach out to us if there's anything we can do to help. We're here to support you.
I love your product but the but this time I'm not happy with Is the website I never received my package It sent my package to my old address even though when I Purchased my new items I typed in my new address And I never received them
Hi Jacob,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
I was charged for the Sept. 2021 elite box even tho I sent everything back. In Dec 2021 they charged me $219.75 for those items I returned. I'm still waiting to receive the promised refund back. The representative said that supervisors don't answer the phone, so I wasn't able to rectify anything other than another promise to refund my money.
I am disputing the charge with my bank.
Hi Traci,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that we would want to look into your case specifically to address it with a suitable resolution, however, we will need your email address and the order number to do so. Unfortunately, we cannot identify your account through this application.
Therefore, I am kindly asking you to contact us again via email, chat, or phone in order to be able to identify your account and assist you with the most suitable solution.
If there is anything else you need help with, please let us know. We're here to support you.
At the last minute, I decided to purchase a set from Adore Me for Christmas and was super happy with the experience. The set was super cute and I received it within a few days during the holiday rush! Would highly recommend to anyone.
Love the little gifts I get for myself, and my husband loves them more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julian,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.