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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Disappointment from day one. My experience began in November of 2021 with the order of two sets. After being charged and receiving confirmation of my order I was told one of the sets was out of stock, reorder something else. So, I did and received it and waited for the other set. With this current shipping climate and Covid delays I was told to be patient. When it finally did arrive it was only half of what I ordered. The other half was an XS pajama top that I did not order. Not the bra I was expecting. Enter the annoying returns process. Once that was finally sorted and the incorrect item was back in the mail courtesy of the company's prepaid envelope, (this is important), the wait began. I finally got confirmation from USPS that the package was received by the company on January 5th. I waited until the 17th when I reached out regarding when I could expect my product. Keep in mind I have already paid for this. I was told they do not ship out exchanges, you use the voucher code you are given and reorder something else. After explaining I was never given a voucher code or told this was the process, I was given a code. And of course, what I ordered originally was out of stock. Fine, I ordered something else. Again. Less than 24 hours later I see a charge on my account for $30, citing that my return arrived outside the 30-day window. But just this one time, as a courtesy they will refund the fee. Seriously?! For starters, I have already paid for the item, and now you are charging me an additional $30 because the return shipping that you selected when you prepaid for the envelope took too long? Once I drop it in the post it's out of my hands and my receipt is proof that it was on its way well within the return window. But shipping delays are only acceptable when it's them shipping to you. I have cancelled my subscription but now we'll see if I receive the replacement product I ordered or if I'm going to have to petition God to get a refund. This is a ridiculous amount of hassle for something that is supposed to be a fun experience. I should have listened to the bad reviews and not wasted my time.
I really liked the website and their products but the dont have bigger sizes like they advertised.
Hi Heather,
Thanks for taking the time to review us.
We currently offer sizes 30A-46DDD. You can check our latest Plus collection here: https://www.adoreme.com/plus/lingerie-plus
Rest assured that we're continually expanding our sizes and styles in order to accommodate our customers' needs and wants.
I bought a bra and panty set which is delightful because it looks sexy and the fabric is also great but the bone in the bra is what bothers me alot. Now I just put it on at bed time because It's gonna be too much to wear it for more than 2 hours. I bought couple bra and panty sets from them and they are very comfortably and sexy. Just choose comfortable bra and you will be ok.
Hi Kristal,
Thanks for taking the time to review us.
We're sorry to hear that we did not meet your expectations with the product you received.
Rest assured your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Best,
Adore Me
[email protected]
Adore Me has good quality and interesting styles but something changed recently. When I send returns using their labels, many seem to get lost and I get charged. So I am paying for something we don't have. They even sent the completely wrong item. Customer service never reconciles the returns. So I really am ready to give up on Adore Me
Hi Steven,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you're now being assisted regarding the matter.
Rest assured that this won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I love this program and products. Exchange has been easy and appreciate not having to wait for them to receive the product back to order a replacement set.
I have been an Adore Me member for seven years, and only once did I have an issue with an order, and it was quickly resolved. The products are fun, always changing each month, and if I choose not to order, there is no penalty. Great deal, great website.
I originally ordered a bra but it didn't flatter me, I was able to easily return it and get a new piece that suited me better. Love AdoreMe!
I have made 7 orders in the last month and only 2 have actually shipped, the rest have been cancelled. That is unacceptable. I am currently waiting for two orders and based on past experience I am guessing those won't ship either and they will be cancelled as well.
Hi Carla,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
I really like the product and I appreciate that AdoreMe has plus sizes that are true to size. However, when I placed my first order, one of my items wasn't available and I had to choose another. That on it's own would have been fine, but then the second order had shipping delays and three days after ordering, the product had just left the warehouse.
I really signed up because I have a hard time getting a bra that fits right and is comfortable. In the process, I have received some really great things, and I have only received 2 boxes.
Never received what I ordered. I always received somebody else's order.
Hi Donica,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted with the order.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Easy ordering, love the app, timely shipments, great product design, super comfortable, got true to size. Love it all.
I ordered for the second time from Adore me for this Christmas and last Christmas and both times I made my wife's Christmas. She was so excited to see her order of 2 extremely soft pajamas and a set of sleep wear she wears almost every night because she's in love with them. The sizing chart was spot on and it's hard sometimes to figure out women sizes and Adore me made it a breeze. Thank you
Very good service! I would purchase again! There was delays in delivery, but it was resolved
The makeup I received was not quality the mascara was all dried out I would like a refund!
Hi Chris,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
My wife loved everything I just got from you guy's keep making great quality stuff with amazing colorways. Hope there's something special for Valentines Day.
The bra was not very strong and seamed cheaply made. Also I found the cup wasn't as big as it said it was. Very dissapointed.
Hi Abigail,
Thanks for taking the time to review us.
We're sorry to hear that we did not meet your expectations with the product you received.
Rest assured that your feedback has been forwarded to the relevant department. We're thankful for amazing customers like you who share their experiences. Through that, we will be able to respond with even expanded and more improved products.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
Great products at a good price. Wish I could space the orders out every other month.
I loved being able to preview and shop online. My purchases all for beautifully and are incredibly comfortable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melissa,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]