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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I have been a VIP member for over three years and LOVE their products. I don't wear any other items but theirs. The fit is true to size. And the selection is great. Great colors and styles.
I've had a horrible experience attempting to get credit for returned items. I've been told twice an upper level person would call me back and no one did either time.
I am very satisfied with the service they provide.
I have ordered 2 times through this company. The first I paid for expedited shipping and the second I used the free standard shipping. Both times the packages arrived around 5 days after the latest date it said it would be received. Both times missing the event I needed it for.
Hi Nicole,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Ordering process was easy. Received purchase in a timely manner.
Sometimes it's great but when trying to find panties you are always out of my size for full coverage styles. Probably for last year.
Hi Brenda,
Thanks for taking the time to review us.
Kindly note that some products are so hot. They sold out like crazy.
We bring back those popular styles + launch a brand-new collection on the first of every month!
(Tip: Set your alarm so you don't miss out on your faves.) Until then, we hope you find something you from our newest drop!
Rest assured that your feedback was also to our Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
And, feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
[email protected]
I signed up as a VIP and love it! The quality of the lingerie and sleepwear is better than VS in my opinion. The lingerie/bras and panties fit to size - I've had issues with other companies in the past. The monthly option for the free gift as a VIP is also great! I highly recommend Adore Me! You won't be disappointed!
I order the same size every time I order but what I usually get is either big or small on me. The sizes fluctuate from style to style. I return a set and receive a voucher for another set. If you use a voucher and the new set doesn't fit, you cannot return or exchange it. I'm now stuck with 2 sets I will never be able to use. The sets that do fit are usually very nice, but there are few to chose from in my size so when they're available I usually buy many sets at a time. The vouchers also expire.
Hi Audra,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I was skeptical, but Adore Me has satisfied my every purchase. The quality is great and the sizing has been perfect. I've found it really fun to order from here. The styles vary and fit every mood you may be in! Highly recommend.
It was perfect! The packaging, the quality, and i received very quickly!
I love ordering from Adore Me. Their panties are true to size and the "big girl" sizes are comfortable.
Adoreme provides a variety of multiple colors and types to dominate the market with all their beautiful designs. I personally recommend to all gentlemen on buying to their queens.
Don't order from this site. I spent about $100 dollars and paid for priority shipping because I needed stuff for my trip. They're now telling me I will need to wait another week for delivery because of delays and cannot cancel because it already shipped. Such a scam. I order stuff with priority shipping all the time never have I had an order be delayed an entire week! Save your money
Hi Elsie,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to assist.
XO,
Adore Me
[email protected]
I love the styles and ease of shopping but the company offers free returns, when I'm reality there is a $5.95 restocking fee.
Cheaply made everything resulting in uncomfortable styles and unwearable products. Wish I could actually cancel my membership altogether and stop wasting my time and money.
Hi Marion,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the product you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
I would like you to know that your concern about the membership has also been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we’re always here if you need us.
Sizes are accurate, styles are beautiful, the fit is fabulous, and everything makes me feel gorgeous!
Easy fit guide to follow when completing my order; comfortable to wear all day!
I placed my order on 12/27 with a delivery date no later than 1/4. My package arrived to my town on 12/30 and has just sat there ever since. My delivery date came and went so I emailed them and they said to wait until 1/14 and they will look into it. It is now the PM on the 18th and still nothing. I emailed them and no response. I just want what I ordered. I needed it no later than the 4th which is the reason I ordered it from them. I really wanted this to be a good experience so they could now be my go to for lingerie but this has been the worst online experience I have had so far. Never again!
Hi Victoria,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you were already assisted regarding the order. We always guarantee assistance whatever may happen to your package.
Rest assured that this matter won’t go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
They are super sexy and amazing. The variety in styles is second to none. The only complaint is they stop at DD cup sizes which is still too small, but overall this is a company I am loyal to.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Trudie,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you're now being assisted regarding the order.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]