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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I thought I was ordering a 3-pack but when my order arrived it was a single item. After I contacted customer support. I hung up as a satisfied customer.
The original size I ordered, while correct per the sizing chart was too small. Had to go up 2 sizes for the correct fit. Exchange went seamlessly.
I love my items, but plan for slow receiving of these items and even slower on exchanges.
Shipping was fast! Not a true fit the bralette I ordered it's was too big in the cup but fit okay around my back and torso just kinda loose! Went to Victoria's Secret to get measured I'm a 38 DD with breasts filling out the cups a bone in corset type bra. So it wasn't a total bust panties were perfect!
What a great company with awesome products and customer support! Comfy, sexy products, and easy to use service.
I just think this sites customer support isnt as easy to get compared to other online stores
Hi Jeana,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. Note that you can always contact us via email, Messenger chat, or phone for your concerns and so we can assist you with the most suitable solution.
Hope to hear from you soon!
Best,
Adore Me
[email protected]
In love with all your lengerie line and im very pleased with each item purchased
In the pictures the products look great and i was really pleased about being able to get different sizes for the top and bottom of the bikini. The whole system where you have to sign up to order something every month to get a discount was quite confusing but i went forward with it hoping that the product would be good and i would want to order something again. However once they arrived i found the material to be cheap quality and the fit was awkward, especially the bikini tops. I will not be ordering again. I basically wasted $70.
Hi Michelle,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the products you received.
I'm glad to inform you that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers' needs and wants.
We also retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. You may send back qualified items for an exchange or a return, using these helpful instructions: http://adore.me/exchangefb.
Again, thanks for your feedback, we truly appreciate it! And, don't forget that we're always here if you need us.
Best,
Adore Me
[email protected]
Styles are made with women's bodies in mind, for comfort while being flirty. Quality is excellent, and they always have new exciting and fun designs.
I loved every bit of this subscription. The quality, the look, all of it. The only reason I ended it was to save money for my wedding. But I will be coming back
I ordered a box from adore me back in October of 2021. I kept two sets and sent back 2 within my 7 day trial period. Now today 3 months later I got a charge on my debit card and an email that said they never received my return. First of all of you hadn't received it why am I just now getting charged. Second I sent it back through the post office and they had to receive it. This company is a joke and now I'm fighting to get my money back!
Hi Tiffany,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
I took a look at your account to better understand the issue and I could notice that you're now being assisted regarding the matter.
Rest assured that this won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]
Every time I look for my favorite style, it is already gone. There is really not a lot of choice because there is a dearth of stock.
Hi Becky,
Thanks for taking the time to review us.
So sorry to hear that the items you prefer are out of stock.
Kindly note that some products are so hot. They sold out like crazy.
We bring back those popular styles + launch a brand-new collection on the first week of every month!
(Tip: Set your alarm so you don't miss out on your faves.) Until then, we hope you find something you from our newest drop!
And, feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
[email protected]
Asked a question about a charge that was being applied. They responded and explained the situation. Also informed that the fee was not being applied.
My wife loves the products, however there have been numerous times when an item is not available or not available in her size. A perfect solution would be a "notify when available" button.
My order was short a bra and underwear set. I called and was on hold for a good long while and then was issued a merchandise credit instead of a refund. A few months later my account was recharged nearly $50 because they said I did not return the bra and underwear set. I'll never got it! Now I have to go back to bat in order to get the charge removed. And they better not try and give me a credit for the second charge.
Hi Michelle,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
I returned some items and was told an item was damaged and I was charged an additional $20.00. This was outrageous as I returned the items in the same condition as I got them. I have canceled my membership.
Hi Julie,
Thanks for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
With that, I would like you to know that your concern has been forwarded to one of our agents, and would be more than happy to assist you by email in relation to this matter.
Do reach out to us if there's anything we can do to help. We're here to support you.
XO,
Adore Me
[email protected]
NEITHER SATISFIED/DISSATISFIED. I RECEIVED MY PURCHASE IN A REASONABLE AMOUNT OF TIME, AND AM PLEASED WITH MY PURCHASE.
Hi Jeff,
We really appreciate you taking the time out to share your experience with us.
Rest assured that I'll forward your feedback to the relevant team, in order for us to maintain this experience simply adorable! We look forward to serving you again in the future.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
[email protected]
Purchasing and returning items are so easy with Adore Me. Easy peasy! And the items are so cute and affordable!
Great product quality... easy ordering & fast shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maria,
Thank you for taking the time to review us.
So sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers. This is not the kind of service that we aim for, nor the impression that we want you to have towards Adore Me.
Rest assured that this matter won't go unnoticed. As customers like you continue to tell us their experience, we will be able to respond with expanded and improved services.
Thanks for your patience and understanding! Feel free to ping us back should you need anything else. We're here to support you.
Best,
Adore Me
[email protected]